Question 1

Often called human factors,the study of work is known as ________.

Accepted Answer

ergonomics

Question 2

What is quality of work life? What is its relation to a firm's human resource strategy?

Accepted Answer

Quality of work life means a job that is not only reasonably safe and for which the pay is equitable but that also achieves an appropriate level of both physical and psychological requirements.Quality of work life is one of the two primary goals of a human resource strategy,the other of which is efficient utilization of people.

Question 3

If historical experience data are so widely available and so easy to obtain,why aren't they more widely used to set labor standards?

Accepted Answer

These data are not objective and have unknown levels of accuracy.It is unknown whether they represent a reasonable work pace or not,or whether unusual occurrences are included.

Question 4

Which of Hackman and Oldham's five job characteristics refers to providing a worker a say in the work methods that he/she wishes to utilize?

Accepted Answer

A) skill variety 
B) job identity 
C) job significance 
D) feedback 
E) autonomy 
A) skill variety 
B) job identity 
C) job significance 
D) feedback 
E) autonomy

Question 5

Explain in broad terms,using a sentence or two,what is meant by the "classical stopwatch study." To what extent is it still in use today?

Accepted Answer

The classical stopwatch study,

Question 6

One of the elements of ergonomics is

Accepted Answer

A) allocating work time based on economic studies. 
B) the cost justification of technology. 
C) designing tools and machines that facilitate human work. 
D) assembly line balancing. 
E) the establishment of time standards. 
A) allocating work time based on economic studies. 
B) the cost justification of technology. 
C) designing tools and machines that facilitate human work. 
D) assembly line balancing. 
E) the establishment of time standards.

Question 7

How many observations would be necessary for a time studies analyst to be 99% confident that the average time is within ± .1 minutes of the true value,if the average time is 10.5 minutes and the standard deviation is 3 minutes?

Accepted Answer

n = @#IMG-DLM& = @#IMG-DLM& =

Question 8

Most unions do not accept the use of predetermined time standards.

Accepted Answer

A) True 
 B)False

Question 9

One use of labor standards is to determine what constitutes a fair day's work.

Accepted Answer

A) True 
 B)False

Question 10

Normal time for a stopwatch study is equal to which of the following?

Accepted Answer

A) Average observed time × Performance rating factor 
B) Average observed time + Performance rating factor 
C) Average observed time / Performance rating factor 
D) Average observed time - Performance rating factor 
E) Performance rating factor / Average observed time 
A) Average observed time × Performance rating factor 
B) Average observed time + Performance rating factor 
C) Average observed time / Performance rating factor 
D) Average observed time - Performance rating factor 
E) Performance rating factor / Average observed time

Question 11

The objective of a human resource strategy is to manage labor and design jobs so people are effectively and efficiently utilized.

Accepted Answer

A) True 
 B)False

Question 12

A manufacturing plant allows its engineers to come in at 7 A.M.plus or minus an hour but still requires them to work 8-hour days.Which of the following scheduling techniques is the firm employing?

Accepted Answer

A) flextime 
B) constant employment 
C) part-time status 
D) flexible workweek 
E) compressed workweek 
A) flextime 
B) constant employment 
C) part-time status 
D) flexible workweek 
E) compressed workweek

Question 13

The two most basic policies associated with employment stability are:

Accepted Answer

A) job enrichment and job enlargement. 
B) employment for life and guaranteed minimum wage. 
C) follow demand exactly and hold employment constant. 
D) incentive plans and piece-rate plans. 
E) full-time and part-time. 
A) job enrichment and job enlargement. 
B) employment for life and guaranteed minimum wage. 
C) follow demand exactly and hold employment constant. 
D) incentive plans and piece-rate plans. 
E) full-time and part-time.

Question 14

What are operations charts used for?

Accepted Answer

Operations charts are used to

Question 15

An enlarged job has more responsibility than the same job enriched.

Accepted Answer

A) True 
 B)False

Question 16

Job expansion can lead to increased labor cost because of the extra workers hired in the expansion.

Accepted Answer

A) True 
 B)False

Question 17

"Visual workplace" is a term coined by Hawthorne,and it refers to the need for proper lighting at employee workstations.

Accepted Answer

A) True 
 B)False

Question 18

Define standard time.

Accepted Answer

The standard time for a task provides an

Question 19

In time studies,normal time is:

Accepted Answer

A) average observed time multiplied by a performance rating factor. 
B) larger than standard time. 
C) determined by historical experience. 
D) converted to standard time by the performance rating factor. 
E) one hour later during the summer months. 
A) average observed time multiplied by a performance rating factor. 
B) larger than standard time. 
C) determined by historical experience. 
D) converted to standard time by the performance rating factor. 
E) one hour later during the summer months.

Question 20

Labor standards based on historical experience are relatively inexpensive to obtain.

Accepted Answer

A) True 
 B)False

Exam 10: Human Resources,job Design,and Work Measurement

Often called human factors,the study of work is known as ________.

What is quality of work life? What is its relation to a firm's human resource strategy?

If historical experience data are so widely available and so easy to obtain,why aren't they more widely used to set labor standards?

Which of Hackman and Oldham's five job characteristics refers to providing a worker a say in the work methods that he/she wishes to utilize?

Explain in broad terms,using a sentence or two,what is meant by the "classical stopwatch study." To what extent is it still in use today?

One of the elements of ergonomics is

How many observations would be necessary for a time studies analyst to be 99% confident that the average time is within ± .1 minutes of the true value,if the average time is 10.5 minutes and the standard deviation is 3 minutes?

Most unions do not accept the use of predetermined time standards.

One use of labor standards is to determine what constitutes a fair day's work.

Normal time for a stopwatch study is equal to which of the following?

The objective of a human resource strategy is to manage labor and design jobs so people are effectively and efficiently utilized.

A manufacturing plant allows its engineers to come in at 7 A.M.plus or minus an hour but still requires them to work 8-hour days.Which of the following scheduling techniques is the firm employing?

The two most basic policies associated with employment stability are:

What are operations charts used for?

An enlarged job has more responsibility than the same job enriched.

Job expansion can lead to increased labor cost because of the extra workers hired in the expansion.

"Visual workplace" is a term coined by Hawthorne,and it refers to the need for proper lighting at employee workstations.

Define standard time.

In time studies,normal time is:

Labor standards based on historical experience are relatively inexpensive to obtain.

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit,tps,and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

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