Question 1

Identify at least three general benefits derived from CAD.

Accepted Answer

Faster development,better products,and accurate flow of information to other departments.

Question 2

Regal Marine's use of ________ has reduced product development time and reduced problems with tooling and production.

Accepted Answer

CAD or Computer-aided Design

Question 3

The ________ is the crucial moment between the service provider and the customer that exemplifies,enhances,or detracts from the customer's expectations.

Accepted Answer

moment of truth

Question 4

Tri-products is trying to decide whether to make or buy an accessory item for one of their products.It is projected that this item will sell for $10 each.If the item is outsourced,there is virtually no cost other than the $6 per unit that they would pay their supplier.Internally,they have two choices.Process A requires an investment of $120,000 for design and equipment,but results in a $4 per unit cost.Process B requires only a $100,000 investment,but its per unit cost is $5.Regardless of whether the item is subcontracted or produced internally,there is a 50% chance that they will sell 50,000 units,and a 50% chance that they will sell 100,000 units.Draw the decision tree appropriate to the alternatives and outcomes stated.Using the decision tree and EMV,what is their best choice?

Accepted Answer

Process A promises t

Question 5

Which of the following is true regarding value engineering?

Accepted Answer

A) Value engineering occurs only after the product is selected and designed. 
B) Value engineering creates fragile design. 
C) Value engineering is oriented toward improvement of design. 
D) Value engineering occurs during production when it is clear the product is a success. 
E) Value engineering can save substantial amounts of product cost,but quality suffers. 
A) Value engineering occurs only after the product is selected and designed. 
B) Value engineering creates fragile design. 
C) Value engineering is oriented toward improvement of design. 
D) Value engineering occurs during production when it is clear the product is a success. 
E) Value engineering can save substantial amounts of product cost,but quality suffers.

Question 6

Is it possible for a product's life cycle stage to affect its product strategy? In particular,describe how one product in growth and another in maturity might have different product strategies.

Accepted Answer

There is no reason for the strategy to b

Question 7

A process sheet is a type of:

Accepted Answer

A) assembly drawing. 
B) assembly chart. 
C) route sheet. 
D) work order. 
E) bill of material. 
A) assembly drawing. 
B) assembly chart. 
C) route sheet. 
D) work order. 
E) bill of material.

Question 8

The hierarchy of components,their description,and the quantity of each required to make one unit of a product are documented on:

Accepted Answer

A) a group technology listing. 
B) a route sheet. 
C) a bill of material. 
D) an engineering drawing. 
E) a work order. 
A) a group technology listing. 
B) a route sheet. 
C) a bill of material. 
D) an engineering drawing. 
E) a work order.

Question 9

In analyzing product design decisions,decision trees determine the ________ of each course of action.

Accepted Answer

expected v

Question 10

The enhancement of existing products is an external product development strategy.

Accepted Answer

A) True 
 B)False

Question 11

Value analysis takes place:

Accepted Answer

A) when the product is selected and designed. 
B) during the initial stages of production when something needs to be done to assure product success. 
C) when the product is first conceived. 
D) during the production process when it is clear that the new product is a success. 
E) when the product cost is very low. 
A) when the product is selected and designed. 
B) during the initial stages of production when something needs to be done to assure product success. 
C) when the product is first conceived. 
D) during the production process when it is clear that the new product is a success. 
E) when the product cost is very low.

Question 12

Which of the following shows in schematic form how a product is assembled?

Accepted Answer

A) an engineering drawing 
B) an assembly routing 
C) an assembly chart 
D) a route sheet 
E) a process sheet 
A) an engineering drawing 
B) an assembly routing 
C) an assembly chart 
D) a route sheet 
E) a process sheet

Question 13

The expected value of each course of action in a decision tree is determined by starting at the beginning of the tree (the left-hand side)and working toward the end of the tree (the right).

Accepted Answer

A) True 
 B)False

Question 14

The ________ is a part of the quality function deployment process that utilizes a planning matrix to relate customer "wants" to "how" the firm is going to meet those "wants."

Accepted Answer

The answer of The ________ is a part of the...

Question 15

What identifies components by a coding scheme that specifies size,shape,and the type of processing (such as size)?

Accepted Answer

A) engineering drawing 
B) group technology 
C) bill of material 
D) assembly drawing 
E) assembly chart 
A) engineering drawing 
B) group technology 
C) bill of material 
D) assembly drawing 
E) assembly chart

Question 16

The three major elements of the product decision are:

Accepted Answer

A) selection,definition,and design. 
B) goods,services,and hybrids. 
C) strategy,tactics,and operations. 
D) cost,differentiation,and speed of response. 
E) legislative,judicial,and executive. 
A) selection,definition,and design. 
B) goods,services,and hybrids. 
C) strategy,tactics,and operations. 
D) cost,differentiation,and speed of response. 
E) legislative,judicial,and executive.

Question 17

Robust design ensures that small variations in production or assembly do not adversely affect the product.

Accepted Answer

A) True 
 B)False

Question 18

An assembly drawing:

Accepted Answer

A) shows,in schematic form,how the product is assembled. 
B) shows an exploded view of the product. 
C) lists the operations,including assembly and inspection,necessary to produce the component with the material specified in the bill of material. 
D) provides detailed instructions on how to perform a given task. 
E) describes the dimensions and finish of each component. 
A) shows,in schematic form,how the product is assembled. 
B) shows an exploded view of the product. 
C) lists the operations,including assembly and inspection,necessary to produce the component with the material specified in the bill of material. 
D) provides detailed instructions on how to perform a given task. 
E) describes the dimensions and finish of each component.

Question 19

What is a product-by-value analysis,and what type of decisions does it help managers make?

Accepted Answer

A product-by-value analysis lists produc

Question 20

The objective of the product decision is to develop and implement a product strategy that meets the demands of the marketplace with a competitive advantage.

Accepted Answer

A) True 
 B)False

Exam 5: Design of Goods and Services

Identify at least three general benefits derived from CAD.

Regal Marine's use of ________ has reduced product development time and reduced problems with tooling and production.

The ________ is the crucial moment between the service provider and the customer that exemplifies,enhances,or detracts from the customer's expectations.

Which of the following is true regarding value engineering?

Is it possible for a product's life cycle stage to affect its product strategy? In particular,describe how one product in growth and another in maturity might have different product strategies.

A process sheet is a type of:

The hierarchy of components,their description,and the quantity of each required to make one unit of a product are documented on:

In analyzing product design decisions,decision trees determine the ________ of each course of action.

The enhancement of existing products is an external product development strategy.

Value analysis takes place:

Which of the following shows in schematic form how a product is assembled?

The expected value of each course of action in a decision tree is determined by starting at the beginning of the tree (the left-hand side)and working toward the end of the tree (the right).

The ________ is a part of the quality function deployment process that utilizes a planning matrix to relate customer "wants" to "how" the firm is going to meet those "wants."

What identifies components by a coding scheme that specifies size,shape,and the type of processing (such as size)?

The three major elements of the product decision are:

Robust design ensures that small variations in production or assembly do not adversely affect the product.

An assembly drawing:

What is a product-by-value analysis,and what type of decisions does it help managers make?

The objective of the product decision is to develop and implement a product strategy that meets the demands of the marketplace with a competitive advantage.

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit,tps,and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

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