Question 1

How are modules useful in manufacturing processes?

Accepted Answer

Modules are parts or components of a product previously prepared.By using modules,the final product can be quickly assembled.Using a different combination of modules allows for quasi-customization.

Question 2

What is mass customization?

Accepted Answer

Mass customization is rapid,low-cost production of goods and services that fulfill increasingly unique customer desires.It brings us the variety of products traditionally provided by the process focus,with low costs associated with standardized high volume production (the product focus).

Question 3

Which of the following are all strategies for improving productivity in services?

Accepted Answer

A) separation,self-service,automation,and scheduling 
B) lean production,strategy-driven investments,automation,and process focus 
C) reduce inventory,reduce waste,reduce inspection,and reduce rework 
D) high interaction,mass customization,service factory,and just-in-time 
E) process focus,repetitive focus,product focus,and mass customization focus 
A) separation,self-service,automation,and scheduling 
B) lean production,strategy-driven investments,automation,and process focus 
C) reduce inventory,reduce waste,reduce inspection,and reduce rework 
D) high interaction,mass customization,service factory,and just-in-time 
E) process focus,repetitive focus,product focus,and mass customization focus A

Question 4

Which of the following is FALSE regarding repetitive processes?

Accepted Answer

A) They use modules. 
B) They allow easy switching from one product to the other. 
C) They are the classic assembly lines. 
D) They have more structure and less flexibility than a job shop layout. 
E) They include the assembly of basically all automobiles. 
A) They use modules. 
B) They allow easy switching from one product to the other. 
C) They are the classic assembly lines. 
D) They have more structure and less flexibility than a job shop layout. 
E) They include the assembly of basically all automobiles.

Question 5

Which of the following is not one of the strategies for improving service productivity?

Accepted Answer

A) self-service 
B) automation 
C) scheduling 
D) separation 
E) mass customization 
A) self-service 
B) automation 
C) scheduling 
D) separation 
E) mass customization

Question 6

Mary is considering purchasing a machine from one of two suppliers.Supplier A's machine has an annual fixed cost of $10,000 and a unit variable cost of $2.10.Supplier B's machine has an annual fixed cost of $16,000 and a unit variable cost of $3.00.How large should Mary's annual demand be in order to make Supplier B's machine the better choice?

Accepted Answer

The answer is that there is no

Question 7

Process redesign:

Accepted Answer

A) is the fundamental rethinking of business processes. 
B) is sometimes called process reengineering. 
C) tries to bring about dramatic improvements in performance. 
D) often focuses on activities that cross functional lines. 
E) all of the above 
A) is the fundamental rethinking of business processes. 
B) is sometimes called process reengineering. 
C) tries to bring about dramatic improvements in performance. 
D) often focuses on activities that cross functional lines. 
E) all of the above

Question 8

Align Technology uses a ________ approach to produce clear plastic removable aligners.

Accepted Answer

A) mass customization 
B) product focus 
C) process focus 
D) repetitive focus 
E) crossover 
A) mass customization 
B) product focus 
C) process focus 
D) repetitive focus 
E) crossover

Question 9

Time-function mapping is a flowchart with time added to the horizontal axis.

Accepted Answer

A) True 
 B)False

Question 10

In an affluent society,how do we produce a wide number of options for products at low cost? Hint: Focus on how to address some of the major challenges of mass customization.

Accepted Answer

For mass customization,products should b

Question 11

What have restaurants such as Steakhouses and Stacked Restaurants replaced their traditional paper menus with?

Accepted Answer

A) spoken descriptions 
B) singing descriptions 
C) menus painted on the walls 
D) index cards containing a picture of each item 
E) iPad menus 
A) spoken descriptions 
B) singing descriptions 
C) menus painted on the walls 
D) index cards containing a picture of each item 
E) iPad menus

Question 12

Identify the techniques for improving service productivity.For any two techniques,describe in a short paragraph,and include an example.

Accepted Answer

The seven techniques are separation,self

Question 13

An organization's approach to transforming resources into goods and services is called its ________.

Accepted Answer

The answer of An organization's approach to transforming resources into...

Question 14

Which of the following is true regarding the concept of flexibility?

Accepted Answer

A) It is the ability to respond with little penalty in time,cost,or customer value. 
B) It may be accomplished with digitally controlled equipment. 
C) It may involve modular or movable equipment. 
D) All of the above are true. 
E) None of the above is true. 
A) It is the ability to respond with little penalty in time,cost,or customer value. 
B) It may be accomplished with digitally controlled equipment. 
C) It may involve modular or movable equipment. 
D) All of the above are true. 
E) None of the above is true.

Question 15

Process X has fixed costs of $10,000 and variable costs of $2.40 per unit.Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit.Which of the following statements is TRUE?

Accepted Answer

A) The crossover point is approximately 6667 units. 
B) It is impossible for one process to have both of its costs lower than those of another process. 
C) Process Y is cheaper than process X at all volumes. 
D) Process X should be selected for very large production volumes. 
E) Process X is more profitable than process Y and should be selected. 
A) The crossover point is approximately 6667 units. 
B) It is impossible for one process to have both of its costs lower than those of another process. 
C) Process Y is cheaper than process X at all volumes. 
D) Process X should be selected for very large production volumes. 
E) Process X is more profitable than process Y and should be selected.

Question 16

Activity times should not be included in a service blueprint.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following phrases best describes process focus?

Accepted Answer

A) low volume,high variety 
B) Finished goods are usually made to a forecast and stored. 
C) Operators are less broadly skilled. 
D) high fixed costs,low variable costs 
E) low inventory 
A) low volume,high variety 
B) Finished goods are usually made to a forecast and stored. 
C) Operators are less broadly skilled. 
D) high fixed costs,low variable costs 
E) low inventory

Question 18

Three of the four types of processes are:

Accepted Answer

A) goods,services,and hybrids. 
B) manual,automated,and service. 
C) process focus,repetitive focus,and product focus. 
D) modular,continuous,and technological. 
E) input,transformation,and output. 
A) goods,services,and hybrids. 
B) manual,automated,and service. 
C) process focus,repetitive focus,and product focus. 
D) modular,continuous,and technological. 
E) input,transformation,and output.

Question 19

Why is Harley-Davidson identified as a repetitive manufacturer,not a mass customizer?

Accepted Answer

While Harley-Davidson's motorcycles vari

Question 20

Which of the following is TRUE regarding vision systems?

Accepted Answer

A) They are consistently accurate. 
B) They are modest in cost. 
C) They do not become bored. 
D) All of the above are true. 
E) None of the above is true. 
A) They are consistently accurate. 
B) They are modest in cost. 
C) They do not become bored. 
D) All of the above are true. 
E) None of the above is true.

Exam 7: Process Strategy

How are modules useful in manufacturing processes?

What is mass customization?

Which of the following are all strategies for improving productivity in services?

Which of the following is FALSE regarding repetitive processes?

Which of the following is not one of the strategies for improving service productivity?

Process redesign:

Align Technology uses a ________ approach to produce clear plastic removable aligners.

Time-function mapping is a flowchart with time added to the horizontal axis.

In an affluent society,how do we produce a wide number of options for products at low cost? Hint: Focus on how to address some of the major challenges of mass customization.

What have restaurants such as Steakhouses and Stacked Restaurants replaced their traditional paper menus with?

Identify the techniques for improving service productivity.For any two techniques,describe in a short paragraph,and include an example.

An organization's approach to transforming resources into goods and services is called its ________.

Which of the following is true regarding the concept of flexibility?

Process X has fixed costs of $10,000 and variable costs of $2.40 per unit.Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit.Which of the following statements is TRUE?

Activity times should not be included in a service blueprint.

Which of the following phrases best describes process focus?

Three of the four types of processes are:

Why is Harley-Davidson identified as a repetitive manufacturer,not a mass customizer?

Which of the following is TRUE regarding vision systems?

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit,tps,and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

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