Question 1

Outsourcing manufacturing is also known as:

Accepted Answer

A) license manufacturing. 
B) sublease manufacturing. 
C) concurrent manufacturing. 
D) hollow manufacturing. 
E) contract manufacturing. 
A) license manufacturing. 
B) sublease manufacturing. 
C) concurrent manufacturing. 
D) hollow manufacturing. 
E) contract manufacturing. E

Question 2

Provide an example of an organization that achieves competitive advantage through experience differentiation.Explain.

Accepted Answer

Answers will vary,but Disney and Hard Rock Café are illustrated in the text.Competing on experience differentiation implies providing uniqueness to your service offering through immersion of the consumer into the service,with visual or sound elements to turn the service into an experience.

Question 3

The fundamental purpose of an organization's mission statement is to:

Accepted Answer

A) create a good human relations climate in the organization. 
B) define the organization's purpose in society. 
C) define the operational structure of the organization. 
D) generate good public relations for the organization. 
E) define the functional areas required by the organization. 
A) create a good human relations climate in the organization. 
B) define the organization's purpose in society. 
C) define the operational structure of the organization. 
D) generate good public relations for the organization. 
E) define the functional areas required by the organization. B

Question 4

Identify and explain the four basic global operations strategies.Give an example of each strategy.

Accepted Answer

The multidomestic strategy decentralizes

Question 5

Cost minimization is an appropriate strategy in which stage of the product life cycle?

Accepted Answer

A) introduction 
B) growth 
C) adolescence 
D) decline 
E) retirement 
A) introduction 
B) growth 
C) adolescence 
D) decline 
E) retirement

Question 6

________ is the stage in product life cycle at which it is a poor time to change quality.

Accepted Answer

The answer of ________ is the stage in product life...

Question 7

The ________ strategy describes a condition in which material,people,and ideas cross or transgress national boundaries.

Accepted Answer

The answer of The ________ strategy describes a condition in...

Question 8

Which of the international operations strategies involves high cost reductions and high local responsiveness?

Accepted Answer

A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) worldwide strategy 
A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) worldwide strategy

Question 9

A strategy is a(n):

Accepted Answer

A) set of opportunities in the marketplace. 
B) broad statement of purpose. 
C) simulation used to test various product line options. 
D) plan for cost reduction. 
E) action plan to achieve the mission. 
A) set of opportunities in the marketplace. 
B) broad statement of purpose. 
C) simulation used to test various product line options. 
D) plan for cost reduction. 
E) action plan to achieve the mission.

Question 10

Which of the following has made the LEAST progress along its product life cycle?

Accepted Answer

A) drive-through restaurants 
B) Boeing 787 
C) iPods 
D) 3-D game players 
E) Xbox 360 
A) drive-through restaurants 
B) Boeing 787 
C) iPods 
D) 3-D game players 
E) Xbox 360

Question 11

Multinational organizations can shop from country to country and cut costs through:

Accepted Answer

A) lower wage scales. 
B) lower indirect costs. 
C) less stringent regulations. 
D) lower taxes and tariffs. 
E) all of the above. 
A) lower wage scales. 
B) lower indirect costs. 
C) less stringent regulations. 
D) lower taxes and tariffs. 
E) all of the above.

Question 12

An operations manager is performing a factor-rating analysis to help her choose an outsourcing provider.She is focusing on three factors: A,B,and C,with weights of .50,.20,and .30,respectively.She has scored one potential outsourcer,Ling Services,on each of the factors using a scale of 10-50.Ling Services received a score of 30 for factor A,46 for factor B,and 22 for factor C.What is the factor-rating score for Ling Services?

Accepted Answer

A) 98.0 
B) 32.7 
C) 21.8 
D) 29.2 
E) 30.8 
A) 98.0 
B) 32.7 
C) 21.8 
D) 29.2 
E) 30.8

Question 13

Which of the following is LEAST likely to be a low-cost leadership competitive advantage?

Accepted Answer

A) low overhead 
B) effective capacity use 
C) inventory management 
D) broad product line 
E) mass production 
A) low overhead 
B) effective capacity use 
C) inventory management 
D) broad product line 
E) mass production

Question 14

An SWOT analysis determines:

Accepted Answer

A) internal strengths and weaknesses and internal opportunities and threats. 
B) internal strengths and weaknesses and external opportunities and threats. 
C) external strengths and weaknesses and internal opportunities and threats. 
D) external strengths and weaknesses and external opportunities and threats. 
E) internal strengths and opportunities and external weaknesses and threats. 
A) internal strengths and weaknesses and internal opportunities and threats. 
B) internal strengths and weaknesses and external opportunities and threats. 
C) external strengths and weaknesses and internal opportunities and threats. 
D) external strengths and weaknesses and external opportunities and threats. 
E) internal strengths and opportunities and external weaknesses and threats.

Question 15

The term maquiladora is most synonymous with:

Accepted Answer

A) free trade zones in Mexico. 
B) Chinese forced labor camps. 
C) home-based or cottage industry. 
D) areas that do not meet U.S.standards for workplace safety and pollution. 
E) tax breaks provided by some South American countries to other South American countries. 
A) free trade zones in Mexico. 
B) Chinese forced labor camps. 
C) home-based or cottage industry. 
D) areas that do not meet U.S.standards for workplace safety and pollution. 
E) tax breaks provided by some South American countries to other South American countries.

Question 16

Outsourcing is the practice of transferring a firm's activities that have traditionally been internal to external suppliers.

Accepted Answer

A) True 
 B)False

Question 17

The creation of a unique advantage over competitors is called a(n)________.

Accepted Answer

competitiv

Question 18

With reference to cultural and ethical issues,the World Trade Organization has:

Accepted Answer

A) eliminated bribery. 
B) made progress in providing equal protection of intellectual property among nations. 
C) phased out all trade and tariff barriers between the United States and Mexico. 
D) eliminated slave labor and child labor. 
E) played little role in addressing cultural and ethical issues among nations. 
A) eliminated bribery. 
B) made progress in providing equal protection of intellectual property among nations. 
C) phased out all trade and tariff barriers between the United States and Mexico. 
D) eliminated slave labor and child labor. 
E) played little role in addressing cultural and ethical issues among nations.

Question 19

What is the practice of transferring a firm's activities that have traditionally been internal to external suppliers?

Accepted Answer

A) nearshoring 
B) farshoring 
C) offshoring 
D) outsourcing 
E) backsourcing 
A) nearshoring 
B) farshoring 
C) offshoring 
D) outsourcing 
E) backsourcing

Question 20

State two examples of cultural and ethical issues that face operations managers in a global environment.

Accepted Answer

Student responses will vary,but there ar

Exam 2: Operations Strategy in a Global Environment

Outsourcing manufacturing is also known as:

Provide an example of an organization that achieves competitive advantage through experience differentiation.Explain.

The fundamental purpose of an organization's mission statement is to:

Identify and explain the four basic global operations strategies.Give an example of each strategy.

Cost minimization is an appropriate strategy in which stage of the product life cycle?

________ is the stage in product life cycle at which it is a poor time to change quality.

The ________ strategy describes a condition in which material,people,and ideas cross or transgress national boundaries.

Which of the international operations strategies involves high cost reductions and high local responsiveness?

A strategy is a(n):

Which of the following has made the LEAST progress along its product life cycle?

Multinational organizations can shop from country to country and cut costs through:

Which of the following is LEAST likely to be a low-cost leadership competitive advantage?

An SWOT analysis determines:

The term maquiladora is most synonymous with:

Outsourcing is the practice of transferring a firm's activities that have traditionally been internal to external suppliers.

The creation of a unique advantage over competitors is called a(n)________.

With reference to cultural and ethical issues,the World Trade Organization has:

What is the practice of transferring a firm's activities that have traditionally been internal to external suppliers?

State two examples of cultural and ethical issues that face operations managers in a global environment.

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit,tps,and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters