Question 1

Productivity tends to be more difficult to improve in the service sector because the work is:

Accepted Answer

A) often difficult to automate. 
B) typically labor-intensive. 
C) frequently processed individually. 
D) often an intellectual task performed by professionals. 
E) All of the above make service productivity more difficult. 
A) often difficult to automate. 
B) typically labor-intensive. 
C) frequently processed individually. 
D) often an intellectual task performed by professionals. 
E) All of the above make service productivity more difficult. E

Question 2

Which of the following are among the 10 strategic operations management decisions? I.design of goods and services
II.managing quality
III.layout strategy
IV.marketing
V.pricing of goods and services

Accepted Answer

A) I,II,V 
B) I,II,IV 
C) II,III,V 
D) I,II,III 
E) All of the above 
A) I,II,V 
B) I,II,IV 
C) II,III,V 
D) I,II,III 
E) All of the above D

Question 3

A cleaning company uses $10 of chemicals,$40 of labor,and $5 of misc.expenses for each house it cleans.After some quality complaints,the company has decided to increase its use of chemicals by 50%.By what percentage has multifactor productivity fallen?

Accepted Answer

A) 0% 
B) 8.3% 
C) 25% 
D) 50% 
E) 16.7% 
A) 0% 
B) 8.3% 
C) 25% 
D) 50% 
E) 16.7% B

Question 4

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

Accepted Answer

A) 2% 
B) 5% 
C) 10% 
D) 20% 
E) 50% 
A) 2% 
B) 5% 
C) 10% 
D) 20% 
E) 50%

Question 5

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.What is the productivity of the plant?

Accepted Answer

A) 25 boxes/hr. 
B) 50 boxes/hr. 
C) 5000 boxes/hr. 
D) 0.04 boxes/hr. 
E) 250 boxes/hr. 
A) 25 boxes/hr. 
B) 50 boxes/hr. 
C) 5000 boxes/hr. 
D) 0.04 boxes/hr. 
E) 250 boxes/hr.

Question 6

Susan has a part-time business producing seasonal plywood yard ornaments for resale at local craft fairs and bazaars.She currently works 8 hours per day to produce 16 ornaments.
a.What is her productivity?
b.She thinks that by redesigning the ornaments and switching from use of a wood glue to a hot-glue gun she can increase her total production to 20 ornaments per day.What is her new productivity?
c.What is her percentage increase in productivity?

Accepted Answer

a.16 ornaments/8 hours = 2 orn

Question 7

A foundry produces circular utility access hatches (manhole covers).If 120 covers are produced in a 10-hour shift,the productivity of the line is:

Accepted Answer

A) 1.2 covers/hr. 
B) 2 covers/hr. 
C) 12 covers/hr. 
D) 1200 covers/hr. 
E) 120 covers/hr. 
A) 1.2 covers/hr. 
B) 2 covers/hr. 
C) 12 covers/hr. 
D) 1200 covers/hr. 
E) 120 covers/hr.

Question 8

The Dulac Box plant works two 8-hour shifts each day.In the past,500 cypress packing boxes were produced by the end of each day.The use of new technology has enabled them to increase productivity by 30%.Productivity is now approximately:

Accepted Answer

A) 32.5 boxes/hr. 
B) 40.6 boxes/hr. 
C) 62.5 boxes/hr. 
D) 81.25 boxes/hr. 
E) 300 boxes/hr. 
A) 32.5 boxes/hr. 
B) 40.6 boxes/hr. 
C) 62.5 boxes/hr. 
D) 81.25 boxes/hr. 
E) 300 boxes/hr.

Question 9

Which is NOT true regarding differences between goods and services?

Accepted Answer

A) Services are generally produced and consumed simultaneously;tangible goods are not. 
B) Services tend to be more knowledge-based than goods. 
C) Services tend to have a more inconsistent product definition than goods. 
D) Goods tend to have higher customer interaction than services. 
E) Reselling is unusual in services;goods often have some residual value. 
A) Services are generally produced and consumed simultaneously;tangible goods are not. 
B) Services tend to be more knowledge-based than goods. 
C) Services tend to have a more inconsistent product definition than goods. 
D) Goods tend to have higher customer interaction than services. 
E) Reselling is unusual in services;goods often have some residual value.

Question 10

All organizations,including service firms such as banks and hospitals,have a production function.

Accepted Answer

A) True 
 B)False

Question 11

A cleaning company uses 10 lbs each of chemicals A,B and C for each house it cleans.After some quality complaints,the company has decided to increase its use of chemical A by an additional 10 lbs for each house.By what % has productivity (houses per pound of chemical)fallen?

Accepted Answer

A) 0% 
B) 10% 
C) 15% 
D) 25% 
E) 33% 
A) 0% 
B) 10% 
C) 15% 
D) 25% 
E) 33%

Question 12

The operations manager performs the management activities of planning,organizing,staffing,leading,and controlling of the OM function.

Accepted Answer

A) True 
 B)False

Question 13

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce ________.

Accepted Answer

transactio

Question 14

The marketing function's main concern is with:

Accepted Answer

A) producing goods or providing services. 
B) procuring materials,supplies,and equipment. 
C) building and maintaining a positive image. 
D) generating the demand for the organization's products or services. 
E) securing monetary resources. 
A) producing goods or providing services. 
B) procuring materials,supplies,and equipment. 
C) building and maintaining a positive image. 
D) generating the demand for the organization's products or services. 
E) securing monetary resources.

Question 15

A swimming pool company has 100,000 labor hours available per summer and with a labor productivity of 5 pools per 6,000 hours.
a.How many pools can the company install this summer?
b.Suppose the multifactor productivity was one pool per $25,000.How much should the company expect to spend this summer constructing the pools?

Accepted Answer

(a)100,000 hours ∗ 5

Question 16

Which is NOT true regarding differences between goods and services?

Accepted Answer

A) Tangible goods are generally produced and consumed simultaneously;services are not. 
B) Most goods are common to many customers;services are often unique to the final customer. 
C) Services tend to have a more inconsistent product definition than goods. 
D) Services tend to have higher customer interaction than goods. 
E) None,i.e. ,all of the above are true. 
A) Tangible goods are generally produced and consumed simultaneously;services are not. 
B) Most goods are common to many customers;services are often unique to the final customer. 
C) Services tend to have a more inconsistent product definition than goods. 
D) Services tend to have higher customer interaction than goods. 
E) None,i.e. ,all of the above are true.

Question 17

Customer interaction is often high for manufacturing processes,but low for services.

Accepted Answer

A) True 
 B)False

Question 18

Identify the three productivity variables used in the text.

Accepted Answer

The three common var

Question 19

Which of the following is a similarity between goods and services?

Accepted Answer

A) mass production 
B) consistency 
C) automation 
D) Both have quality standards. 
E) Both can usually be kept in inventory. 
A) mass production 
B) consistency 
C) automation 
D) Both have quality standards. 
E) Both can usually be kept in inventory.

Question 20

Henry Ford is noted for his contributions to:

Accepted Answer

A) material requirements planning. 
B) statistical quality control. 
C) assembly line operations. 
D) scientific management. 
E) time and motion studies. 
A) material requirements planning. 
B) statistical quality control. 
C) assembly line operations. 
D) scientific management. 
E) time and motion studies.

Exam 1: Operations and Productivity

Productivity tends to be more difficult to improve in the service sector because the work is:

Which of the following are among the 10 strategic operations management decisions? I.design of goods and services II.managing quality III.layout strategy IV.marketing V.pricing of goods and services

A cleaning company uses $10 of chemicals,$40 of labor,and $5 of misc.expenses for each house it cleans.After some quality complaints,the company has decided to increase its use of chemicals by 50%.By what percentage has multifactor productivity fallen?

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.What is the productivity of the plant?

A foundry produces circular utility access hatches (manhole covers).If 120 covers are produced in a 10-hour shift,the productivity of the line is:

The Dulac Box plant works two 8-hour shifts each day.In the past,500 cypress packing boxes were produced by the end of each day.The use of new technology has enabled them to increase productivity by 30%.Productivity is now approximately:

Which is NOT true regarding differences between goods and services?

All organizations,including service firms such as banks and hospitals,have a production function.

A cleaning company uses 10 lbs each of chemicals A,B and C for each house it cleans.After some quality complaints,the company has decided to increase its use of chemical A by an additional 10 lbs for each house.By what % has productivity (houses per pound of chemical)fallen?

The operations manager performs the management activities of planning,organizing,staffing,leading,and controlling of the OM function.

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce ________.

The marketing function's main concern is with:

Which is NOT true regarding differences between goods and services?

Customer interaction is often high for manufacturing processes,but low for services.

Identify the three productivity variables used in the text.

Which of the following is a similarity between goods and services?

Henry Ford is noted for his contributions to:

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit,tps,and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

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