Question 1

Personal verbal communication can take place

Accepted Answer

A)  through eye contact and memos or letters. 
B)  via text messages and e-mail. 
C)  through hardcopy documents. 
D)  face-to-face, via telephone, voicemail, or videoconferencing. 
A)  through eye contact and memos or letters. 
B)  via text messages and e-mail. 
C)  through hardcopy documents. 
D)  face-to-face, via telephone, voicemail, or videoconferencing.

Question 2

The project manager should turn off his or her cell phone and other distractions.

Accepted Answer

A) True 
 B)False

Question 3

Verbal communication provides a forum for discussion, clarification, understanding, and immediate feedback.

Accepted Answer

A) True 
 B)False

Question 4

____ allows the live exchange of information among members of the project team.

Accepted Answer

A)  Email 
B)  Verbal communication 
C)  Teleconferencing 
D)  Written communication 
A)  Email 
B)  Verbal communication 
C)  Teleconferencing 
D)  Written communication

Question 5

Verbal communication provides a forum for

Accepted Answer

A)  discussion, clarification, understanding, and immediate feedback. 
B)  gestures, nodding, and written responses. 
C)  letters and memos. 
D)  information, confirmation, and requests. 
A)  discussion, clarification, understanding, and immediate feedback. 
B)  gestures, nodding, and written responses. 
C)  letters and memos. 
D)  information, confirmation, and requests.

Question 6

If everything is not covered then the meeting should overrun the scheduled meeting time.

Accepted Answer

A) True 
 B)False

Question 7

After determining the purpose of the meeting, next the project manager must determine

Accepted Answer

A)  who needs to participate in the meeting. 
B)  how the agenda will be distributed in advance of the meeting. 
C)  how to prepare visual aids or handouts. 
D)  where the meeting should occur. 
A)  who needs to participate in the meeting. 
B)  how the agenda will be distributed in advance of the meeting. 
C)  how to prepare visual aids or handouts. 
D)  where the meeting should occur.

Question 8

The heart of communication is not words, but

Accepted Answer

A)  listening. 
B)  responding. 
C)  understanding. 
D)  talking. 
A)  listening. 
B)  responding. 
C)  understanding. 
D)  talking.

Question 9

Sum up your points on a particular item before moving on to the next item on your outline.

Accepted Answer

A) True 
 B)False

Question 10

Use the 3-T approach in your presentation which includes all the following except

Accepted Answer

A)  thank them for coming to the presentation. 
B)  tell them what you are going to tell them. 
C)  tell them what you told them. 
D)  tell them. 
A)  thank them for coming to the presentation. 
B)  tell them what you are going to tell them. 
C)  tell them what you told them. 
D)  tell them.

Question 11

The timing of verbal communication is also very important.

Accepted Answer

A) True 
 B)False

Question 12

Designating a note-taker helps to have meeting minutes to share.

Accepted Answer

A) True 
 B)False

Question 13

Keep to the key points in your outline.

Accepted Answer

A) True 
 B)False

Question 14

If listener is practicing active listening, then the listener is

Accepted Answer

A)  providing verbal and nonverbal feedback to the person talking. 
B)  interrupting. 
C)  being open minded. 
D)  asking questions. 
A)  providing verbal and nonverbal feedback to the person talking. 
B)  interrupting. 
C)  being open minded. 
D)  asking questions.

Question 15

In addition to project reports, many other documents may be created by either the project team or the customer during the project.

Accepted Answer

A) True 
 B)False

Question 16

The primary purpose of a ____ meeting is to identify and resolve problems.

Accepted Answer

A)  status review 
B)  problem-solving 
C)  technical design review 
D)  communications flow 
A)  status review 
B)  problem-solving 
C)  technical design review 
D)  communications flow

Question 17

The project manager should practice, practice, practice.

Accepted Answer

A) True 
 B)False

Question 18

____, to some extent, even provide features that provide team members with greater access and flexibility for using various interactive telecommunication technologies and collaboration tools such as email, internet access, document management, etc.

Accepted Answer

A)  Document management systems 
B)  Groupware 
C)  Cell phones 
D)  Web videoconferencing 
A)  Document management systems 
B)  Groupware 
C)  Cell phones 
D)  Web videoconferencing

Question 19

____ body language can be a frown, crossed arms, slouching, fidgeting, gazing or looking away, doodling, or yawning.

Accepted Answer

A)  Neutral 
B)  Negative 
C)  Critical 
D)  Positive 
A)  Neutral 
B)  Negative 
C)  Critical 
D)  Positive

Question 20

None of the information in the progress report should be a surprise to the readers.

Accepted Answer

A) True 
 B)False

Personal verbal communication can take place

The project manager should turn off his or her cell phone and other distractions.

Verbal communication provides a forum for discussion, clarification, understanding, and immediate feedback.

____ allows the live exchange of information among members of the project team.

Verbal communication provides a forum for

If everything is not covered then the meeting should overrun the scheduled meeting time.

After determining the purpose of the meeting, next the project manager must determine

The heart of communication is not words, but

Sum up your points on a particular item before moving on to the next item on your outline.

Use the 3-T approach in your presentation which includes all the following except

The timing of verbal communication is also very important.

Designating a note-taker helps to have meeting minutes to share.

Keep to the key points in your outline.

If listener is practicing active listening, then the listener is

In addition to project reports, many other documents may be created by either the project team or the customer during the project.

The primary purpose of a ____ meeting is to identify and resolve problems.

The project manager should practice, practice, practice.

____, to some extent, even provide features that provide team members with greater access and flexibility for using various interactive telecommunication technologies and collaboration tools such as email, internet access, document management, etc.

____ body language can be a frown, crossed arms, slouching, fidgeting, gazing or looking away, doodling, or yawning.

None of the information in the progress report should be a surprise to the readers.

Project Management Concepts

Identifying and Selecting Projects

Developing Project Proposals

Defining Scope, Quality, Responsibility, and Activity Sequence

Developing the Schedule

Resource Utilization

Determining Costs, Budget and Earned Value

Managing Risk

Closing the Project

The Project Manager

The Project Team

Project Management Organizational Structures

Filters

Exam 12: Project Communication and Documentation

Personal verbal communication can take place

The project manager should turn off his or her cell phone and other distractions.

Verbal communication provides a forum for discussion, clarification, understanding, and immediate feedback.

____ allows the live exchange of information among members of the project team.

Verbal communication provides a forum for

If everything is not covered then the meeting should overrun the scheduled meeting time.

After determining the purpose of the meeting, next the project manager must determine

The heart of communication is not words, but

Sum up your points on a particular item before moving on to the next item on your outline.

Use the 3-T approach in your presentation which includes all the following except

The timing of verbal communication is also very important.

Designating a note-taker helps to have meeting minutes to share.

Keep to the key points in your outline.

If listener is practicing active listening, then the listener is

In addition to project reports, many other documents may be created by either the project team or the customer during the project.

The primary purpose of a ____ meeting is to identify and resolve problems.

The project manager should practice, practice, practice.

____, to some extent, even provide features that provide team members with greater access and flexibility for using various interactive telecommunication technologies and collaboration tools such as email, internet access, document management, etc.

____ body language can be a frown, crossed arms, slouching, fidgeting, gazing or looking away, doodling, or yawning.

None of the information in the progress report should be a surprise to the readers.

Project Management Concepts

Identifying and Selecting Projects

Developing Project Proposals

Defining Scope, Quality, Responsibility, and Activity Sequence

Developing the Schedule

Resource Utilization

Determining Costs, Budget and Earned Value

Managing Risk

Closing the Project

The Project Manager

The Project Team

Project Management Organizational Structures

Filters