Question 1

Personal written communication is generally carried out through

Accepted Answer

A)  positive and negative body language. 
B)  internal correspondence to or among the project team and external correspondence to the customer or others. 
C)  collocation of the project team. 
D)  phone calls and voice mail. 
A)  positive and negative body language. 
B)  internal correspondence to or among the project team and external correspondence to the customer or others. 
C)  collocation of the project team. 
D)  phone calls and voice mail.

Question 2

It is good practice to put on each page of each type of document: any of the following except

Accepted Answer

A)  a list of the changes made to the document. 
B)  a list of the changes made to the document 
C)  a sequential revision number. 
D)  the initials of the person who made the changes. 
A)  a list of the changes made to the document. 
B)  a list of the changes made to the document 
C)  a sequential revision number. 
D)  the initials of the person who made the changes.

Question 3

Know your closing lines.

Accepted Answer

A) True 
 B)False

Question 4

Talk to the audience, not at it.

Accepted Answer

A) True 
 B)False

Question 5

An e-mail may be appropriate as a follow-up to a face-to-face conversation or a phone call confirming decisions or actions rather than relying on a person's memory.

Accepted Answer

A) True 
 B)False

Question 6

Revisions to project documents can result from changes initiated by the customer or by the project team.

Accepted Answer

A) True 
 B)False

Question 7

Project participants are usually have time to read trivial messages or irrelevant documents containing information that could have been communicated verbally at the next project meeting.

Accepted Answer

A) True 
 B)False

Question 8

It is important to wait for all the meeting attendees instead of starting the meeting on time.

Accepted Answer

A) True 
 B)False

Question 9

Body language can be used not only by the person talking, but also by the listener, as a way of providing feedback to the person talking.

Accepted Answer

A) True 
 B)False

Question 10

Written reports are ____ verbal reports in communicating information about a project.

Accepted Answer

A)  just as important as 
B)  not as important as 
C)  more important than 
D)  less effective than 
A)  just as important as 
B)  not as important as 
C)  more important than 
D)  less effective than

Question 11

All of the following are guidelines for preparing project reports to help ensure usefulness and value to the recipients except

Accepted Answer

A)  Make reports concise, readable, and understandable. 
B)  Use short, understandable sentences rather than compound, complex, paragraph-length sentences. 
C)  Put the most important points first and use graphics where possible. 
D)  Pay more attention to the content of the report than to the format; inconsistent spacing, fonts.etc.do not matter. 
A)  Make reports concise, readable, and understandable. 
B)  Use short, understandable sentences rather than compound, complex, paragraph-length sentences. 
C)  Put the most important points first and use graphics where possible. 
D)  Pay more attention to the content of the report than to the format; inconsistent spacing, fonts.etc.do not matter.

Question 12

When a problem or potential problem is identified by an individual project team member, that person should promptly call a ____ with other appropriate individuals, not wait for a future status review meeting.

Accepted Answer

A)  project status review meetings 
B)  problem-solving meetings 
C)  design review meetings 
D)  post-project evaluation meetings 
A)  project status review meetings 
B)  problem-solving meetings 
C)  design review meetings 
D)  post-project evaluation meetings

Question 13

Personal written communication is generally carried out through internal correspondence to or among the project team and external correspondence to the customer or others external to the firm, such as subcontractors.

Accepted Answer

A) True 
 B)False

Question 14

Build interest in your presentation.

Accepted Answer

A) True 
 B)False

Question 15

A meeting can be a vehicle for fostering team building and reinforcing team members' expectations, roles, and commitment to the project objective.

Accepted Answer

A) True 
 B)False

Question 16

Teleconferencing can help facilitate the sharing of information in a more interactive way than perhaps email.

Accepted Answer

A) True 
 B)False

Question 17

Personal verbal communication can take place face-to-face, via telephone, voicemail, or videoconferencing.

Accepted Answer

A) True 
 B)False

Question 18

Listening is more than just letting the other person talk.It must be

Accepted Answer

A)  a passive, not an active, process. 
B)  an impatient, not a patient, process. 
C)  an reactive, not a proactive, process. 
D)  an active, not a passive, process. 
A)  a passive, not an active, process. 
B)  an impatient, not a patient, process. 
C)  an reactive, not a proactive, process. 
D)  an active, not a passive, process.

Question 19

Ask all participants to leave their cell phones, iPods, and other electronic communication devices on because they are not a distraction.

Accepted Answer

A) True 
 B)False

Question 20

The heart of communication is

Accepted Answer

A)  words 
B)  listening. 
C)  understanding 
D)  talking 
A)  words 
B)  listening. 
C)  understanding 
D)  talking

Personal written communication is generally carried out through

It is good practice to put on each page of each type of document: any of the following except

Know your closing lines.

Talk to the audience, not at it.

An e-mail may be appropriate as a follow-up to a face-to-face conversation or a phone call confirming decisions or actions rather than relying on a person's memory.

Revisions to project documents can result from changes initiated by the customer or by the project team.

Project participants are usually have time to read trivial messages or irrelevant documents containing information that could have been communicated verbally at the next project meeting.

It is important to wait for all the meeting attendees instead of starting the meeting on time.

Body language can be used not only by the person talking, but also by the listener, as a way of providing feedback to the person talking.

Written reports are ____ verbal reports in communicating information about a project.

All of the following are guidelines for preparing project reports to help ensure usefulness and value to the recipients except

When a problem or potential problem is identified by an individual project team member, that person should promptly call a ____ with other appropriate individuals, not wait for a future status review meeting.

Personal written communication is generally carried out through internal correspondence to or among the project team and external correspondence to the customer or others external to the firm, such as subcontractors.

Build interest in your presentation.

A meeting can be a vehicle for fostering team building and reinforcing team members' expectations, roles, and commitment to the project objective.

Teleconferencing can help facilitate the sharing of information in a more interactive way than perhaps email.

Personal verbal communication can take place face-to-face, via telephone, voicemail, or videoconferencing.

Listening is more than just letting the other person talk.It must be

Ask all participants to leave their cell phones, iPods, and other electronic communication devices on because they are not a distraction.

The heart of communication is

Project Management Concepts

Identifying and Selecting Projects

Developing Project Proposals

Defining Scope, Quality, Responsibility, and Activity Sequence

Developing the Schedule

Resource Utilization

Determining Costs, Budget and Earned Value

Managing Risk

Closing the Project

The Project Manager

The Project Team

Project Management Organizational Structures

Filters

Exam 12: Project Communication and Documentation

Personal written communication is generally carried out through

It is good practice to put on each page of each type of document: any of the following except

Know your closing lines.

Talk to the audience, not at it.

An e-mail may be appropriate as a follow-up to a face-to-face conversation or a phone call confirming decisions or actions rather than relying on a person's memory.

Revisions to project documents can result from changes initiated by the customer or by the project team.

Project participants are usually have time to read trivial messages or irrelevant documents containing information that could have been communicated verbally at the next project meeting.

It is important to wait for all the meeting attendees instead of starting the meeting on time.

Body language can be used not only by the person talking, but also by the listener, as a way of providing feedback to the person talking.

Written reports are ____ verbal reports in communicating information about a project.

All of the following are guidelines for preparing project reports to help ensure usefulness and value to the recipients except

When a problem or potential problem is identified by an individual project team member, that person should promptly call a ____ with other appropriate individuals, not wait for a future status review meeting.

Personal written communication is generally carried out through internal correspondence to or among the project team and external correspondence to the customer or others external to the firm, such as subcontractors.

Build interest in your presentation.

A meeting can be a vehicle for fostering team building and reinforcing team members' expectations, roles, and commitment to the project objective.

Teleconferencing can help facilitate the sharing of information in a more interactive way than perhaps email.

Personal verbal communication can take place face-to-face, via telephone, voicemail, or videoconferencing.

Listening is more than just letting the other person talk.It must be

Ask all participants to leave their cell phones, iPods, and other electronic communication devices on because they are not a distraction.

The heart of communication is

Project Management Concepts

Identifying and Selecting Projects

Developing Project Proposals

Defining Scope, Quality, Responsibility, and Activity Sequence

Developing the Schedule

Resource Utilization

Determining Costs, Budget and Earned Value

Managing Risk

Closing the Project

The Project Manager

The Project Team

Project Management Organizational Structures

Filters