Question 1

What is a stroke? How does it affect a person's emotions?

Accepted Answer

Answers will vary. People engage in comm

Question 2

Sue has worked from home for four years, taking phone orders for a national catalog retailer. Sue feels unappreciated for her efforts and detached from the management and coworkers. In the past, Sue had been very efficient, responsible, punctual, and reliable. Lately, however, her performance has faltered. The quality analyst who is monitoring her calls finds that she is not selling the new additional products as is required of her. Using the concept of stroking, how can Sue's supervisor motivate her to increase her productivity and job satisfaction?

Accepted Answer

Answers will vary. Sue's supervisor can

Question 3

In the _____ stage of team development, team members are involved in developing strategies and activities that promote goal achievement.

Accepted Answer

A) storming 
B) performing 
C)  norming 
D)  forming 
A) storming 
B) performing 
C)  norming 
D)  forming

Question 4

Which of the following is a difference between verbal communication and a metacommunication?

Accepted Answer

A) Verbal communication is expressed in words, whereas a metacommunication accompanies a message that is expressed in words. 
B) Verbal communication includes only speech, whereas a metacommunication includes only writing. 
C)  Verbal communication implies an idea, whereas a metacommunication explicitly expresses an idea. 
D)  Verbal communication is expressed through a vocal kinesic message, whereas a metacommunication is expressed through a visual kinesic message. 
A) Verbal communication is expressed in words, whereas a metacommunication accompanies a message that is expressed in words. 
B) Verbal communication includes only speech, whereas a metacommunication includes only writing. 
C)  Verbal communication implies an idea, whereas a metacommunication explicitly expresses an idea. 
D)  Verbal communication is expressed through a vocal kinesic message, whereas a metacommunication is expressed through a visual kinesic message.

Question 5

The passive communication style involves:

Accepted Answer

A) being physically intimidating or violent. 
B) withdrawing in an attempt to avoid confrontation. 
C)  accepting responsibility for one's feelings and actions. 
D)  verbally attacking someone else. 
A) being physically intimidating or violent. 
B) withdrawing in an attempt to avoid confrontation. 
C)  accepting responsibility for one's feelings and actions. 
D)  verbally attacking someone else.

Question 6

Getting a pat on the back from a supervisor is a negative stroke.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is a characteristic of nonverbal messages?

Accepted Answer

A) They cannot contradict the accompanying verbal messages. 
B) They are influenced by the circumstances surrounding the communication. 
C)  They mask details about the sender's background, attitudes, and motives. 
D)  They are interpreted in the same way by different people. 
A) They cannot contradict the accompanying verbal messages. 
B) They are influenced by the circumstances surrounding the communication. 
C)  They mask details about the sender's background, attitudes, and motives. 
D)  They are interpreted in the same way by different people.

Question 8

In a flat organizational structure, communicating up and down in a top-heavy hierarchy becomes more important than communicating across the organization chart.

Accepted Answer

A) True 
 B)False

Question 9

Large organizational groupings are more flexible than teams because they can be assembled, deployed, refocused, and disbanded more quickly.

Accepted Answer

A) True 
 B)False

Question 10

Juanita has just been asked to head a cross-functional team at work, assuming a directive role. Members of her team exhibit various behaviors: Tom speaks long and often, Robert tries to keep tensions low, Jim is never prepared, Monica constantly complains, and Kumar tries to make sure everyone is heard. As they meet the first couple of times, Robert and Kumar push to develop strategies to achieve their goals.
Discuss the various negative and positive roles found in the group. In what ways can the negative roles be diminished? At what stage of team development are Robert and Kumar operating, and what stages should the team go through before strategies are developed?

Accepted Answer

Answers will vary. The following roles a

Question 11

In effective groups, members:

Accepted Answer

A) have unique goals, interests, and benefits. 
B) do not have a leader. 
C)  share the same status. 
D)  establish norms for standard behavior. 
A) have unique goals, interests, and benefits. 
B) do not have a leader. 
C)  share the same status. 
D)  establish norms for standard behavior.

Question 12

Briefly describe active listening.

Accepted Answer

Answers will vary. Active listening requ

Question 13

Which of the following is true of active listening?

Accepted Answer

A) It is useful when resolving conflict. 
B) It involves listening for pleasure. 
C)  It illustrates that people are selective listeners. 
D)  It doesn't require much emotional or physical effort. 
A) It is useful when resolving conflict. 
B) It involves listening for pleasure. 
C)  It illustrates that people are selective listeners. 
D)  It doesn't require much emotional or physical effort.

Question 14

How does a flat organizational structure affect communication?

Accepted Answer

Answers will vary. Many businesses today

Question 15

Which of the following is a bad listening habit?

Accepted Answer

A) Making spontaneous judgments about others based on mannerisms 
B) Observing the speaker and interpreting his or her nonverbal cues 
C)  Putting in much emotional and physical effort 
D)  Putting oneself in another person's shoes 
A) Making spontaneous judgments about others based on mannerisms 
B) Observing the speaker and interpreting his or her nonverbal cues 
C)  Putting in much emotional and physical effort 
D)  Putting oneself in another person's shoes

Question 16

In the context of positive group roles, a reporter is one who maintains records of events and activities and informs members.

Accepted Answer

A) True 
 B)False

Question 17

Explain a metacommunication and kinesic communication. What are the characteristics of nonverbal messages?

Accepted Answer

Answers will vary. A metacommunication i

Question 18

Casual listening is useful when receiving important instructions, resolving conflict, and providing or receiving critical feedback.

Accepted Answer

A) True 
 B)False

Question 19

_____ of the Johari Window includes things we do not know about ourselves and others do not know about us.

Accepted Answer

A) Area I 
B) Area II 
C)  Area III 
D)  Area IV 
A) Area I 
B) Area II 
C)  Area III 
D)  Area IV

Question 20

Electronic meetings provide a rich nonverbal context but have logistical issues of schedules and distance.

Accepted Answer

A) True 
 B)False

What is a stroke? How does it affect a person's emotions?

In the _____ stage of team development, team members are involved in developing strategies and activities that promote goal achievement.

Which of the following is a difference between verbal communication and a metacommunication?

The passive communication style involves:

Getting a pat on the back from a supervisor is a negative stroke.

Which of the following is a characteristic of nonverbal messages?

In a flat organizational structure, communicating up and down in a top-heavy hierarchy becomes more important than communicating across the organization chart.

Large organizational groupings are more flexible than teams because they can be assembled, deployed, refocused, and disbanded more quickly.

In effective groups, members:

Briefly describe active listening.

Which of the following is true of active listening?

How does a flat organizational structure affect communication?

Which of the following is a bad listening habit?

In the context of positive group roles, a reporter is one who maintains records of events and activities and informs members.

Explain a metacommunication and kinesic communication. What are the characteristics of nonverbal messages?

Casual listening is useful when receiving important instructions, resolving conflict, and providing or receiving critical feedback.

_____ of the Johari Window includes things we do not know about ourselves and others do not know about us.

Electronic meetings provide a rich nonverbal context but have logistical issues of schedules and distance.

Establishing a Framework for Business

Planning and Decision Making

Preparing Written Messages

Communicating Electronically

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Resumes and Application Messages

Interviewing for a Job and Preparing Employment Messages

Filters

Exam 2: Focusing on Interpersonal and Group Communication

What is a stroke? How does it affect a person's emotions?

In the _____ stage of team development, team members are involved in developing strategies and activities that promote goal achievement.

Which of the following is a difference between verbal communication and a metacommunication?

The passive communication style involves:

Getting a pat on the back from a supervisor is a negative stroke.

Which of the following is a characteristic of nonverbal messages?

In a flat organizational structure, communicating up and down in a top-heavy hierarchy becomes more important than communicating across the organization chart.

Large organizational groupings are more flexible than teams because they can be assembled, deployed, refocused, and disbanded more quickly.

In effective groups, members:

Briefly describe active listening.

Which of the following is true of active listening?

How does a flat organizational structure affect communication?

Which of the following is a bad listening habit?

In the context of positive group roles, a reporter is one who maintains records of events and activities and informs members.

Explain a metacommunication and kinesic communication. What are the characteristics of nonverbal messages?

Casual listening is useful when receiving important instructions, resolving conflict, and providing or receiving critical feedback.

_____ of the Johari Window includes things we do not know about ourselves and others do not know about us.

Electronic meetings provide a rich nonverbal context but have logistical issues of schedules and distance.

Establishing a Framework for Business

Planning and Decision Making

Preparing Written Messages

Communicating Electronically

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Resumes and Application Messages

Interviewing for a Job and Preparing Employment Messages

Filters