Exam 2: Focusing on Interpersonal and Group Communication

In the context of styles of listening, when listening for information, using an outlining process helps you capture main ideas and supporting sub-points in a logical way.

Discuss nine guidelines for effective meetings.

In the context of interpersonal communication styles, _____ involves expressing feelings and needs directly and honestly without violating the rights of others.

Supportive behavior is characterized by leaders who give detailed rules and instructions and monitor closely that they are followed.

Explain the Johari Window.

Nonverbal messages can contradict the accompanying verbal message and affect whether a message is understood or believed.

In the context of Abraham Maslow's concept of a hierarchy of needs, which of the following is a true statement?

How did Douglas McGregor attempt to distinguish between the older, traditional view and the more contemporary view about workforce motivation? Explain the situational leadership model proposed by Paul Hersey and Kenneth Blanchard.

Which of the following guidelines can help ensure that a meeting is productive?

Janet is a project manager at Printennia Inc., a content writing firm. During a project briefing session with all her subordinates, Janet turned to her subordinate, Juan, and said, "This project is crucial. Please inform me beforehand if you need to take leave." Janet implied that Juan is not dependable, and she assumed that Juan understood what she was implying. In this scenario, the implied message is an example of _____.

Mark and Stephanie's marriage was in trouble. He was depressed and spoke to his best friend, Gladwin, about his personal issues. In this scenario, Gladwin was most likely involved in _____.

Kinesic communication is an idea expressed through a verbal message.

According to the older, traditional view of management, _____.

In the past few months, Rhamel has frequently called in sick to work. He has received medical treatment for a respiratory infection, but the infection continues to recur. He has missed several important deadlines, and his sick leaves are dwindling quickly. Rhamel's supervisor has been patient and supportive through this illness, but other employees have recently been asked to handle Rhamel's work in addition to their own workload. His coworkers have started feeling resentful, and this is evident in their nonverbal communication with Rhamel when he is at work. Give three examples of negative metacommunication and two examples of kinesic messages that coworkers may communicate to Rhamel to express their frustration and resentment.

Which of the following is a difference between area I and area II of the Johari Window?

The larger the group, the more its members have the opportunity to communicate with each other.

Making spontaneous judgments about others based on their speech delivery is known as storming.

Which of the following groups are most likely formed for long-term assignments?

In a group, a(n) _____ plays a positive role.

In the context of group roles, which of the following is a difference between an isolator and a dominator?