Question 1

Cost and revenue data are usually reported to the supervisor by his or her subordinate employees in the department.

Accepted Answer

A) True 
 B)False

Question 2

In order for an organization to thrive, all of the following is necessary EXCEPT:

Accepted Answer

A)  Goals. 
B)  Training. 
C)  Autocratic leadership. 
D)  Accountability. 
A)  Goals. 
B)  Training. 
C)  Autocratic leadership. 
D)  Accountability.

Question 3

Which of the following type of control mechanism is useful for controlling a problem prior to its happening?

Accepted Answer

A)  Concurrent. 
B)  Feedback. 
C)  Indicative. 
D)  Feedforward. 
A)  Concurrent. 
B)  Feedback. 
C)  Indicative. 
D)  Feedforward.

Question 4

Employees always view controls positively because they know it will enhance the planning process.

Accepted Answer

A) True 
 B)False

Question 5

Which type of control involves keeping watch over raw materials, supplies, work-in-process, and finished goods?

Accepted Answer

A)  Inventory control. 
B)  Quality control. 
C)  Production control. 
D)  Budgetary control. 
A)  Inventory control. 
B)  Quality control. 
C)  Production control. 
D)  Budgetary control.

Question 6

Production control involves routing operations, scheduling, and expediting work flow.

Accepted Answer

A) True 
 B)False

Question 7

Intangible standards are targets for results that have physical form.

Accepted Answer

A) True 
 B)False

Question 8

A firm should never be willing to share financial information with employees.

Accepted Answer

A) True 
 B)False

Question 9

The closeness of supervisory follow-up is based on all of the following factors EXCEPT:

Accepted Answer

A)  The employee's experience. 
B)  The supervisor's convenience. 
C)  The dependability of the worker. 
D)  The employee's initiative. 
A)  The employee's experience. 
B)  The supervisor's convenience. 
C)  The dependability of the worker. 
D)  The employee's initiative.

Question 10

Feedback controls are the most widely used category of controls at the supervisory level.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is an example of a concurrent control system?

Accepted Answer

A)  Instituting a preventive maintenance plan. 
B)  Sampling complete products to ensure quality. 
C)  Measuring how many units a certain employee completed on his or her shift. 
D)  Observing employees during the work shift to ensure that they are complying with standards. 
A)  Instituting a preventive maintenance plan. 
B)  Sampling complete products to ensure quality. 
C)  Measuring how many units a certain employee completed on his or her shift. 
D)  Observing employees during the work shift to ensure that they are complying with standards.

Question 12

Feedback control provides valuable information for:

Accepted Answer

A)  Making adjustments while a problem is happening. 
B)  Providing information for preventing the same problem from happening again. 
C)  Recording the number of customer complaints. 
D)  None of the above. 
A)  Making adjustments while a problem is happening. 
B)  Providing information for preventing the same problem from happening again. 
C)  Recording the number of customer complaints. 
D)  None of the above.

Question 13

Oral and written reports are necessary when:

Accepted Answer

A)  Departments are small. 
B)  Team members operate in one location. 
C)  Quick decisions need to be made. 
D)  Employees work around the clock. 
A)  Departments are small. 
B)  Team members operate in one location. 
C)  Quick decisions need to be made. 
D)  Employees work around the clock.

Question 14

When a supervisor discovers a deviation from the standard, he/she should next find out who is at fault.

Accepted Answer

A) True 
 B)False

Question 15

Since controls are inflexible, supervisors and employees need to be able to adapt as needed.

Accepted Answer

A) True 
 B)False

Question 16

Cost consciousness should primarily:

Accepted Answer

A)  Consist of crash programs and economy drives. 
B)  Be considered as an ongoing part of the supervisors' and employees' jobs. 
C)  Involve no flexibility in establishing budgets. 
D)  Be a retraining program for all supervisors. 
A)  Consist of crash programs and economy drives. 
B)  Be considered as an ongoing part of the supervisors' and employees' jobs. 
C)  Involve no flexibility in establishing budgets. 
D)  Be a retraining program for all supervisors.

Question 17

Supervisors should be careful to choose strategic control points that do NOT significantly:

Accepted Answer

A)  Improve performance. 
B)  Impede performance. 
C)  Impede other standards. 
D)  All of the above. 
A)  Improve performance. 
B)  Impede performance. 
C)  Impede other standards. 
D)  All of the above.

Question 18

Large organizations employ consultants trained in work efficiency and cost control so that supervisors don't have be cost conscious.

Accepted Answer

A) True 
 B)False

Question 19

Time studies are supposed to be:

Accepted Answer

A)  Subjective. 
B)  Scientific. 
C)  Objective. 
D)  The best method of assessment. 
A)  Subjective. 
B)  Scientific. 
C)  Objective. 
D)  The best method of assessment.

Question 20

Which of the following is NOT a requirement for an effective control system?

Accepted Answer

A)  It should be flexible enough to cope with unanticipated changing patterns and problems. 
B)  It should not be changed in any way after it is adopted until it is abandoned. 
C)  It should expose deviations as they occur and indicate who is responsible for the deviation. 
D)  It should be suitable for the activity to be observed. 
A)  It should be flexible enough to cope with unanticipated changing patterns and problems. 
B)  It should not be changed in any way after it is adopted until it is abandoned. 
C)  It should expose deviations as they occur and indicate who is responsible for the deviation. 
D)  It should be suitable for the activity to be observed.

Cost and revenue data are usually reported to the supervisor by his or her subordinate employees in the department.

In order for an organization to thrive, all of the following is necessary EXCEPT:

Which of the following type of control mechanism is useful for controlling a problem prior to its happening?

Employees always view controls positively because they know it will enhance the planning process.

Which type of control involves keeping watch over raw materials, supplies, work-in-process, and finished goods?

Production control involves routing operations, scheduling, and expediting work flow.

Intangible standards are targets for results that have physical form.

A firm should never be willing to share financial information with employees.

The closeness of supervisory follow-up is based on all of the following factors EXCEPT:

Feedback controls are the most widely used category of controls at the supervisory level.

Which of the following is an example of a concurrent control system?

Feedback control provides valuable information for:

Oral and written reports are necessary when:

When a supervisor discovers a deviation from the standard, he/she should next find out who is at fault.

Since controls are inflexible, supervisors and employees need to be able to adapt as needed.

Cost consciousness should primarily:

Supervisors should be careful to choose strategic control points that do NOT significantly:

Large organizations employ consultants trained in work efficiency and cost control so that supervisors don't have be cost conscious.

Time studies are supposed to be:

Which of the following is NOT a requirement for an effective control system?

Supervising in Uncertain Times

The Managerial Functions

Communication: the Vital Link in Supervisory Management

Motivational Principles As Applied to Supervision

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Resolving Conflicts in the Workplace

Filters

Exam 14: Fundamentals of Controlling

Cost and revenue data are usually reported to the supervisor by his or her subordinate employees in the department.

In order for an organization to thrive, all of the following is necessary EXCEPT:

Which of the following type of control mechanism is useful for controlling a problem prior to its happening?

Employees always view controls positively because they know it will enhance the planning process.

Which type of control involves keeping watch over raw materials, supplies, work-in-process, and finished goods?

Production control involves routing operations, scheduling, and expediting work flow.

Intangible standards are targets for results that have physical form.

A firm should never be willing to share financial information with employees.

The closeness of supervisory follow-up is based on all of the following factors EXCEPT:

Feedback controls are the most widely used category of controls at the supervisory level.

Which of the following is an example of a concurrent control system?

Feedback control provides valuable information for:

Oral and written reports are necessary when:

When a supervisor discovers a deviation from the standard, he/she should next find out who is at fault.

Since controls are inflexible, supervisors and employees need to be able to adapt as needed.

Cost consciousness should primarily:

Supervisors should be careful to choose strategic control points that do NOT significantly:

Large organizations employ consultants trained in work efficiency and cost control so that supervisors don't have be cost conscious.

Time studies are supposed to be:

Which of the following is NOT a requirement for an effective control system?

Supervising in Uncertain Times

The Managerial Functions

Communication: the Vital Link in Supervisory Management

Motivational Principles As Applied to Supervision

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Resolving Conflicts in the Workplace

Filters