Exam 10: Human Resources, Job Design, and Work Measurement

A job characterized by ________ allows a worker to use his/her dexterity, physical strength, and skills to do his/her work.

A Time Measurement Unit, or TMU, is

How does labour specialization assist in reducing labour costs (list three ways)?

Timing a sample of a worker's performance and using it to set a standard is the work measurement technique of

The purpose of labour standards is to accurately define the skills required to complete a job.

Ergonomics is not concerned with

Profit-sharing is a motivation and incentive system where executives receive stock options.

What three broad categories do allowances fall into? Discuss why "allowances" are included to adjust normal time to standard time. Support your position with a few simple examples.

Ethical work environment decisions by managers may be guided by

Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms. The performance rating was 80%. The worker was idle 20% of the time (so that idle time should be subtracted from the total time when computing the average observed time). The allowance factor is 8%. What is the normal time per unit?

________ refers to a work schedule that deviates from the normal or standard five 8-hour days.

In a stopwatch time study, the average time it takes a given worker to perform a task a certain number of times, without correction for performance rating or allowances, is the

Kanbans and andons are both elements of the visual workplace, because they are visual signals that replace printouts and paperwork.

________ divide(s) manual work into small basic elements that have established and widely accepted times.

Frederick W. Taylor is credited with introducing psychology into the workplace.

Two uses of labour standards are to determine the labour content of items produced and to determine staffing needs.

What kind of work circumstances call for the use of work sampling instead of stopwatch study?

An advantage of work sampling is that

A worker completed a job 10 times during a period in which a normal, trained employee completed the task 8 times. What is the worker's performance rating?

A time study of a certain service task found an average time of 21 minutes, with a standard deviation of 0.92 with a standard sample large enough that we are 99% confident that standard time is within 2% of its true value? Was a sample of 37 larger enough?