Question 1

Job rotation involves the vertical expansion of job duties.

Accepted Answer

A) True 
 B)False

Question 2

Economies of scope reflect the ability to produce multiple products more cheaply in combination than separately.

Accepted Answer

A) True 
 B)False

Question 3

A(n)________ process tends to be used when many of the five factors of customer involvement are at a moderate level,or perhaps high on some,and low on others.

Accepted Answer

The answer of A(n)________ process tends to be used when...

Question 4

Which statement about economies of scope is NOT true?

Accepted Answer

A)  Economies of scope are often attained through programmable automation. 
B)  Economies of scope bring together two competitive priorities--customization and low price. 
C)  Economies of scope reflect the ability to produce multiple products more cheaply in combination than separately. 
D)  Economies of scope reflect low capital intensity and high resource flexibility. 
A)  Economies of scope are often attained through programmable automation. 
B)  Economies of scope bring together two competitive priorities--customization and low price. 
C)  Economies of scope reflect the ability to produce multiple products more cheaply in combination than separately. 
D)  Economies of scope reflect low capital intensity and high resource flexibility.

Question 5

As it relates to process management,the concept of a flexible work force is defined as

Accepted Answer

A)  a labor force that often changes in size because of hirings and firings. 
B)  workers who are willing to work large amounts of overtime when necessary. 
C)  workers who are capable of performing many different tasks. 
D)  a labor force with a high turnover rate. 
A)  a labor force that often changes in size because of hirings and firings. 
B)  workers who are willing to work large amounts of overtime when necessary. 
C)  workers who are capable of performing many different tasks. 
D)  a labor force with a high turnover rate.

Question 6

The decision of a major grocery chain to invest in a poultry processing plant to supply its stores is an example of forward integration.

Accepted Answer

A) True 
 B)False

Question 7

________ reflects the ways in which customers become part of the process and the extent of their participation.

Accepted Answer

Customer i

Question 8

Develop a process chart for a manual car wash.

Accepted Answer

Answers will vary.A

Question 9

Process choice is the mix of equipment and human skills in a process.

Accepted Answer

A) True 
 B)False

Question 10

Briefly describe how process configuration and sustainability can influence environmental performance.

Accepted Answer

Process configuration can influence eith

Question 11

________ automation can handle various products through programmability.

Accepted Answer

The answer of ________ automation can handle various products through...

Question 12

A cell is a group of two or more dissimilar workstations located close to each other that process a limited number of parts or models that have similar process requirements.

Accepted Answer

A) True 
 B)False

Question 13

Customer involvement reflects the ways in which customers become part of the process and the extent of their participation.

Accepted Answer

A) True 
 B)False

Question 14

Service factories place greater emphasis on cost efficiency than professional services.

Accepted Answer

A) True 
 B)False

Question 15

A job with a high degree of specialization generally means great efficiency.

Accepted Answer

A) True 
 B)False

Question 16

Which one of the following statements concerning process reengineering is NOT true?

Accepted Answer

A)  Reengineering is the fundamental rethinking and radical design of business processes. 
B)  Reengineering efforts should focus on functional departments. 
C)  Information technology is a major enabler of reengineering. 
D)  Reengineering requires a "clean slate" philosophy. 
A)  Reengineering is the fundamental rethinking and radical design of business processes. 
B)  Reengineering efforts should focus on functional departments. 
C)  Information technology is a major enabler of reengineering. 
D)  Reengineering requires a "clean slate" philosophy.

Question 17

Analysis of a process is most likely to be economically beneficial if the process is

Accepted Answer

A)  the first operation on an assembly line. 
B)  a very fast operation. 
C)  an operation rarely performed. 
D)  a bottleneck operation. 
A)  the first operation on an assembly line. 
B)  a very fast operation. 
C)  an operation rarely performed. 
D)  a bottleneck operation.

Question 18

A policy that involves holding items in inventory for immediate delivery,thereby minimizing customer delivery times is called ________ .

Accepted Answer

make-to-st

Question 19

Which of the following is an example of FORWARD integration?

Accepted Answer

A)  a food processing company's decision to enter into long term supply contracts with farmers. 
B)  a group of farmers decision to form a cooperative to build and operate a roadside market to sell fresh produce. 
C)  an auto manufacturer deciding to purchase interior door panels from suppliers rather than manufacturer them internally. 
D)  the decision by the owner of a sawmill to buy a large woodlot adjacent to the mill. 
A)  a food processing company's decision to enter into long term supply contracts with farmers. 
B)  a group of farmers decision to form a cooperative to build and operate a roadside market to sell fresh produce. 
C)  an auto manufacturer deciding to purchase interior door panels from suppliers rather than manufacturer them internally. 
D)  the decision by the owner of a sawmill to buy a large woodlot adjacent to the mill.

Question 20

The five categories of activities (operation,transportation,inspection,delay,and storage)are used in which of the following methods of process analysis?

Accepted Answer

A)  multiple activity chart 
B)  process chart 
C)  capital budgeting 
D)  flow diagram 
A)  multiple activity chart 
B)  process chart 
C)  capital budgeting 
D)  flow diagram

Exam 3: Process Configuration

Job rotation involves the vertical expansion of job duties.

Economies of scope reflect the ability to produce multiple products more cheaply in combination than separately.

A(n)________ process tends to be used when many of the five factors of customer involvement are at a moderate level,or perhaps high on some,and low on others.

Which statement about economies of scope is NOT true?

As it relates to process management,the concept of a flexible work force is defined as

The decision of a major grocery chain to invest in a poultry processing plant to supply its stores is an example of forward integration.

________ reflects the ways in which customers become part of the process and the extent of their participation.

Develop a process chart for a manual car wash.

Process choice is the mix of equipment and human skills in a process.

Briefly describe how process configuration and sustainability can influence environmental performance.

________ automation can handle various products through programmability.

A cell is a group of two or more dissimilar workstations located close to each other that process a limited number of parts or models that have similar process requirements.

Customer involvement reflects the ways in which customers become part of the process and the extent of their participation.

Service factories place greater emphasis on cost efficiency than professional services.

A job with a high degree of specialization generally means great efficiency.

Which one of the following statements concerning process reengineering is NOT true?

Analysis of a process is most likely to be economically beneficial if the process is

A policy that involves holding items in inventory for immediate delivery,thereby minimizing customer delivery times is called ________ .

Which of the following is an example of FORWARD integration?

The five categories of activities (operation,transportation,inspection,delay,and storage)are used in which of the following methods of process analysis?

Creating Customer Value through Operations

Supply Chain Management

Capacity

Inventory Management

Quality and Process Improvement

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Waiting Lines

Filters