Question 1

Flow diagrams are effective for documenting and evaluating processes.

Accepted Answer

A) True 
 B)False

Question 2

Capital intensity is the ease with which employees and equipment can handle a wide variety of products,output levels,duties,and functions.

Accepted Answer

A) True 
 B)False

Question 3

Identify at least five situations that require organizations to s regarding current operational processes.Provide examples of businesses that are likely to be impacted by the situations you identify.

Accepted Answer

Organizations have to make process decis

Question 4

Which one of the following statements about fixed automation is TRUE?

Accepted Answer

A)  Operations managers consider fixed automation when demand volumes are high, product designs are unstable, and product life cycles are short. 
B)  The primary drawbacks of fixed automation are its large initial investment cost and its relative inflexibility. 
C)  It is an automatic process that can be reprogrammed to handle various products. 
D)  The equipment performs complicated operations in a flexible sequence. 
A)  Operations managers consider fixed automation when demand volumes are high, product designs are unstable, and product life cycles are short. 
B)  The primary drawbacks of fixed automation are its large initial investment cost and its relative inflexibility. 
C)  It is an automatic process that can be reprogrammed to handle various products. 
D)  The equipment performs complicated operations in a flexible sequence.

Question 5

Information technology is rarely used with reengineering.

Accepted Answer

A) True 
 B)False

Question 6

Suppose that competitive priorities call for offering a wide variety of customized services.Which of the following process decisions would be more likely?

Accepted Answer

A)  more capital intensity 
B)  more resource flexibility 
C)  less outsourcing 
D)  less customer involvement 
A)  more capital intensity 
B)  more resource flexibility 
C)  less outsourcing 
D)  less customer involvement

Question 7

"The systematic study of activities and flows of each process" is a definition of

Accepted Answer

A)  job design. 
B)  capital budgeting. 
C)  process improvement. 
D)  product analysis. 
A)  job design. 
B)  capital budgeting. 
C)  process improvement. 
D)  product analysis.

Question 8

Processes are found in all organizations.

Accepted Answer

A) True 
 B)False

Question 9

Batch processes typically uses a line flow through the operations.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is an example of BACKWARD integration for an automobile manufacturer?

Accepted Answer

A)  installation of robotic welding equipment on the factory floor 
B)  creation of a marketing plan to offer a factory rebate upon the purchase of a new car 
C)  opening new company-owned car dealerships 
D)  acquisition of a sheet metal company that is a major supplier to the automobile industry 
A)  installation of robotic welding equipment on the factory floor 
B)  creation of a marketing plan to offer a factory rebate upon the purchase of a new car 
C)  opening new company-owned car dealerships 
D)  acquisition of a sheet metal company that is a major supplier to the automobile industry

Question 11

With flexible automation,the ability to reprogram instructions can be useful in

Accepted Answer

A)  line flow, but not flexible flow, operations. 
B)  flexible flow, but not line flow, operations. 
C)  either line flow or flexible flow operations. 
D)  situations where top efficiency is mandatory, but only if volumes are high and life cycles long. 
A)  line flow, but not flexible flow, operations. 
B)  flexible flow, but not line flow, operations. 
C)  either line flow or flexible flow operations. 
D)  situations where top efficiency is mandatory, but only if volumes are high and life cycles long.

Question 12

________ means that the firm acquires more channels of distribution,such as distribution centers and retail stores.

Accepted Answer

The answer of ________ means that the firm acquires more...

Question 13

________ automation produces one type of product or part in a sequence of simple operations.

Accepted Answer

The answer of ________ automation produces one type of product...

Question 14

Which statement on reengineering and process improvement is best?

Accepted Answer

A)  Only process improvement programs make use of cross-functional teams. 
B)  Process improvement focuses only on critical or core processes, such as order fulfillment. 
C)  Reengineering starts with a "clean slate" whereas process improvement looks for ways to incrementally improve. 
D)  Only reengineering focuses on business processes. 
A)  Only process improvement programs make use of cross-functional teams. 
B)  Process improvement focuses only on critical or core processes, such as order fulfillment. 
C)  Reengineering starts with a "clean slate" whereas process improvement looks for ways to incrementally improve. 
D)  Only reengineering focuses on business processes.

Question 15

________ is the degree to which a firm's own production system or service facility handles the entire supply chain.

Accepted Answer

Vertical i

Question 16

A job shop process has a relatively high level of customization.

Accepted Answer

A) True 
 B)False

Question 17

Resources used in a project typically are released for further use after a project is completed.

Accepted Answer

A) True 
 B)False

Question 18

Explain the distinction between processes structured as project processes and batch processes.Provide examples of both types of processes to support your explanation.

Accepted Answer

A project process is characterized by a

Question 19

Which one of the following statements about process management is TRUE?

Accepted Answer

A)  Customized-services processes tend to have high customer involvement. 
B)  A standardized-services process is characterized by low capital intensity. 
C)  Replacement of general-purpose production equipment with highly specialized process equipment tends to reduce a company's capital intensity. 
D)  A standardized-services process has high customer involvement. 
A)  Customized-services processes tend to have high customer involvement. 
B)  A standardized-services process is characterized by low capital intensity. 
C)  Replacement of general-purpose production equipment with highly specialized process equipment tends to reduce a company's capital intensity. 
D)  A standardized-services process has high customer involvement.

Question 20

Describe the different types of service processes based on variability in the extent of customer interaction and the length of the service encounter.

Accepted Answer

Service factories are service processes

Exam 3: Process Configuration

Flow diagrams are effective for documenting and evaluating processes.

Capital intensity is the ease with which employees and equipment can handle a wide variety of products,output levels,duties,and functions.

Identify at least five situations that require organizations to s regarding current operational processes.Provide examples of businesses that are likely to be impacted by the situations you identify.

Which one of the following statements about fixed automation is TRUE?

Information technology is rarely used with reengineering.

Suppose that competitive priorities call for offering a wide variety of customized services.Which of the following process decisions would be more likely?

"The systematic study of activities and flows of each process" is a definition of

Processes are found in all organizations.

Batch processes typically uses a line flow through the operations.

Which of the following is an example of BACKWARD integration for an automobile manufacturer?

With flexible automation,the ability to reprogram instructions can be useful in

________ means that the firm acquires more channels of distribution,such as distribution centers and retail stores.

________ automation produces one type of product or part in a sequence of simple operations.

Which statement on reengineering and process improvement is best?

________ is the degree to which a firm's own production system or service facility handles the entire supply chain.

A job shop process has a relatively high level of customization.

Resources used in a project typically are released for further use after a project is completed.

Explain the distinction between processes structured as project processes and batch processes.Provide examples of both types of processes to support your explanation.

Which one of the following statements about process management is TRUE?

Describe the different types of service processes based on variability in the extent of customer interaction and the length of the service encounter.

Creating Customer Value through Operations

Supply Chain Management

Capacity

Inventory Management

Quality and Process Improvement

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Waiting Lines

Filters