Question 1

Mean time between failures,failure rate per month,and average percentage of late arrivals are examples of which aspect of high-performance design?

Accepted Answer

A)  basic performance 
B)  durability 
C)  reliability 
D)  support 
A)  basic performance 
B)  durability 
C)  reliability 
D)  support C

Question 2

A(n)________ is a diagram that relates a key quality problem to its potential causes.

Accepted Answer

cause-and-effect diagram

Question 3

Which one of the following is a consequence of external failures?

Accepted Answer

A)  longer lead times 
B)  more rework 
C)  more litigation costs 
D)  lower product costs 
A)  longer lead times 
B)  more rework 
C)  more litigation costs 
D)  lower product costs C

Question 4

The UCL and LCL for an $\bar { X }$ -chart are 25 and 15 respectively.The central line is 20,and the process variability is considered to be in statistical control.The results of the next six sample means are 18,23,17,21,24,and 16.What should you do?

Accepted Answer

A)  Nothing; the process is in control. 
B)  Explore the assignable causes because the second and fifth samples are above the mean. 
C)  Explore the assignable causes because there is a run. 
D)  Explore the assignable causes because there is a trend. 
A)  Nothing; the process is in control. 
B)  Explore the assignable causes because the second and fifth samples are above the mean. 
C)  Explore the assignable causes because there is a run. 
D)  Explore the assignable causes because there is a trend.

Question 5

The Deming wheel depicts a cycle with the following four steps: ________,________,________,and ________.

Accepted Answer

The answer of The Deming wheel depicts a cycle with...

Question 6

Benchmarking involves four basic steps,which are

Accepted Answer

A)  plan, do, check, and act. 
B)  planning, analysis, integration, and action. 
C)  search, check, systematize, and act. 
D)  find, do, change, and calibrate. 
A)  plan, do, check, and act. 
B)  planning, analysis, integration, and action. 
C)  search, check, systematize, and act. 
D)  find, do, change, and calibrate.

Question 7

A retail store wants to see if the accuracy of the prices that were entered into its database used for its cash registers is in control.It has collected 10 samples of size 500.The number of errors is found in the table below.Construct a 3-sigma p-chart to determine if this entry process is in control.
 $$\begin{array} { | c | c | } 
\hline \begin{array} { c } 
\text { Sample } \
\text { Number }
\end{array} & \begin{array} { c } 
\text { Wrong Price } \
\text { Entries }
\end{array} \
\hline 1 & 5 \
2 & 2 \
3 & 7 \
4 & 1 \
5 & 3 \
6 & 2 \
7 & 8 \
8 & 1 \
9 & 3 \
10 & 4 \
\hline
\end{array}$$

Accepted Answer

\[\begin{array} { l } 
\bar { P } = \fra

Question 8

Table 6.4
The manager of Kewpie has recently implemented an attribute-based process control method. The accompanying table shows the results of five different samples of dolls from the five weeks of production after the process control method was implemented.
 $$\begin{array} { | c | c | c | } 
\hline \text { Week } & \begin{array} { c } 
\text { Sample } \
\text { Size }
\end{array} & \begin{array} { c } 
\text { Number } \
\text { Defective }
\end{array} \
\hline 1 & 100 & 3 \
2 & 100 & 20 \
3 & 100 & 23 \
4 & 100 & 12 \
5 & 100 & 13 \
\hline
\end{array}$$
-Use the information in Table 6.4.The manager of Kewpie has decided to redesign the process control method (both central line and control limits)based on just the data from weeks 1-5.What is the new UCL? (Assume z = 2)

Accepted Answer

A)  less than or equal to 0.15 
B)  greater than 0.15 but less than or equal to 0.19 
C)  greater than 0.19 but less than or equal to 0.23 
D)  greater than 0.23 
A)  less than or equal to 0.15 
B)  greater than 0.15 but less than or equal to 0.19 
C)  greater than 0.19 but less than or equal to 0.23 
D)  greater than 0.23

Question 9

The manufacturing of compact disks requires four steps.The reliabilities of the steps are 0.80,0.85,0.95,and 0.90 respectively.What is the reliability of the process to produce a good compact disk?

Accepted Answer

A)  less than or equal to 0.45 
B)  greater than 0.45 but less than or equal to 0.50 
C)  greater than 0.50 but less than or equal to 0.55 
D)  greater than 0.55 
A)  less than or equal to 0.45 
B)  greater than 0.45 but less than or equal to 0.50 
C)  greater than 0.50 but less than or equal to 0.55 
D)  greater than 0.55

Question 10

________ is an approach to teamwork that moves responsibility for decision farther down the organizational chart--to the level of the employee actually doing the job.

Accepted Answer

Employee e

Question 11

Table 6.1
Factors for Calculating Three-Sigma Limits for the $\bar { X }$ -chart and R-chart
 $$\begin{array} { | c | c | c | c | } 
\hline \begin{array} { c } 
\text { Size of } \
\text { Sample } \
( n )
\end{array} & \begin{array} { c } 
\text { Factor for UCL } \
\text { and LCL for } X \text { - } \
\text { Charts } \
\left( A _ { 2 } \right)
\end{array} & \begin{array} { c } 
\text { Factor for } \
\text { LCL for } R \text { - } \
\text { Charts } \
\left( D _ { 2 } \right)
\end{array} & \begin{array} { c } 
\text { Factor for } \
\text { UCL for } R \text { - } \
\text { Charts } \
\left( D _ { 1 } \right)
\end{array} \
\hline 2 & 1.880 & 0 & 3.267 \
3 & 1.023 & 0 & 2.575 \
4 & 0.729 & 0 & 2.282 \
5 & 0.577 & 0 & 2.115 \
6 & 0.483 & 0 & 2.004 \
7 & 0.419 & 0.076 & 1.924 \
8 & 0.373 & 0.136 & 1.864 \
9 & 0.397 & 0.184 & 1.816 \
10 & 0.308 & 0.233 & 1.777 \
\hline
\end{array}$$ 
Source: 1950 Manual on Quality Control of Materials, copyright
American Society for Testing Materials. Reprinted with permission.
-Historically,the average diameter of the holes drilled has been 0.25 cm and the average range has been 0.1 cm.Determine the central line and upper and lower control limits for an $\bar { X }$ - and an R-chart,assuming samples of size 8 will be taken.Use Table 6.1.For the-chart,what is the value of UCL $\bar { X }$ ?

Accepted Answer

A)  less than or equal to 0.100 
B)  greater than 0.100 but less than or equal to 0.200 
C)  greater than 0.200 but less than or equal to 0.300 
D)  greater than 0.300 
A)  less than or equal to 0.100 
B)  greater than 0.100 but less than or equal to 0.200 
C)  greater than 0.200 but less than or equal to 0.300 
D)  greater than 0.300

Question 12

A(n)________ is a bar chart on which the factors are plotted in decreasing order of frequency along the horizontal axis.

Accepted Answer

The answer of A(n)________ is a bar chart on which...

Question 13

One of the principles that total quality management (TQM)stresses is process reengineering.

Accepted Answer

A) True 
 B)False

Question 14

One function of control charts for variables is to monitor the mean of the process distribution.

Accepted Answer

A) True 
 B)False

Question 15

Which one of the following statements about quality control is TRUE?

Accepted Answer

A)  Measurement by attributes is a simple yes or no decision. 
B)  Complete inspection is used when inspection cost is high. 
C)  Sampling inspection is used when the cost of passing a defective unit is high relative to the cost of inspection. 
D)  Measurement by variables is often used when the quality specifications are complex. 
A)  Measurement by attributes is a simple yes or no decision. 
B)  Complete inspection is used when inspection cost is high. 
C)  Sampling inspection is used when the cost of passing a defective unit is high relative to the cost of inspection. 
D)  Measurement by variables is often used when the quality specifications are complex.

Question 16

Which one of the following statements about quality is generally FALSE?

Accepted Answer

A)  An example of a "support" quality of service is the number of errors in a bank statement. 
B)  Production workers, rather than management, must shoulder all of the responsibility for good quality. 
C)  Internal to a manufacturing organization, quality usually means conformance to specifications. 
D)  Consumer perceptions of quality may be influenced by different factors at different stages in the buying process. 
A)  An example of a "support" quality of service is the number of errors in a bank statement. 
B)  Production workers, rather than management, must shoulder all of the responsibility for good quality. 
C)  Internal to a manufacturing organization, quality usually means conformance to specifications. 
D)  Consumer perceptions of quality may be influenced by different factors at different stages in the buying process.

Question 17

The aspect of high-performance design that concerns the likelihood of a product working properly or service being performed during a specified period is termed ________.

Accepted Answer

The answer of The aspect of high-performance design that concerns...

Question 18

Samples of 100 checks each were taken at a bank from an encoding machine (which records the amount of a check)over a five-day period.Details are summarized in the Table 6.3.If the bank were to use the average proportion defective from these five samples as the central line for a process control chart,what would be the central line?

Accepted Answer

A)  less than or equal to 0.01 
B)  greater than 0.01 but less than or equal to 0.02 
C)  greater than 0.02 but less than or equal to 0.03 
D)  greater than 0.03 
A)  less than or equal to 0.01 
B)  greater than 0.01 but less than or equal to 0.02 
C)  greater than 0.02 but less than or equal to 0.03 
D)  greater than 0.03

Question 19

Historically,the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day.Management would like to specify the control limits for an $\bar { X }$ -chart with a sample size of 10 and 3 sigma limits.The UCL for the chart would be

Accepted Answer

A)  less than or equal to 3.30. 
B)  greater than 3.30 but less than or equal to 3.40. 
C)  greater than 3.40 but less than or equal to 3.50. 
D)  greater than 3.50. 
A)  less than or equal to 3.30. 
B)  greater than 3.30 but less than or equal to 3.40. 
C)  greater than 3.40 but less than or equal to 3.50. 
D)  greater than 3.50.

Question 20

Which one of the following statements about total quality management is TRUE?

Accepted Answer

A)  The consumer's perception of quality does not depend on psychological impressions. 
B)  Although poor quality increases overall costs, studies have failed to find any correlation between quality and market share. 
C)  Finding the best "percent defective" level is a trade-off between process costs and the losses caused by poor quality. 
D)  Quality prevention is concerned with detection of quality errors, whereas quality control is concerned with both the detection and prevention of quality problems. 
A)  The consumer's perception of quality does not depend on psychological impressions. 
B)  Although poor quality increases overall costs, studies have failed to find any correlation between quality and market share. 
C)  Finding the best "percent defective" level is a trade-off between process costs and the losses caused by poor quality. 
D)  Quality prevention is concerned with detection of quality errors, whereas quality control is concerned with both the detection and prevention of quality problems.

Mean time between failures,failure rate per month,and average percentage of late arrivals are examples of which aspect of high-performance design?

A(n)________ is a diagram that relates a key quality problem to its potential causes.

Which one of the following is a consequence of external failures?

The UCL and LCL for an $\bar { X }$ -chart are 25 and 15 respectively.The central line is 20,and the process variability is considered to be in statistical control.The results of the next six sample means are 18,23,17,21,24,and 16.What should you do?

The Deming wheel depicts a cycle with the following four steps: ,,,and .

Benchmarking involves four basic steps,which are

The manufacturing of compact disks requires four steps.The reliabilities of the steps are 0.80,0.85,0.95,and 0.90 respectively.What is the reliability of the process to produce a good compact disk?

________ is an approach to teamwork that moves responsibility for decision farther down the organizational chart--to the level of the employee actually doing the job.

A(n)________ is a bar chart on which the factors are plotted in decreasing order of frequency along the horizontal axis.

One of the principles that total quality management (TQM)stresses is process reengineering.

One function of control charts for variables is to monitor the mean of the process distribution.

Which one of the following statements about quality control is TRUE?

Which one of the following statements about quality is generally FALSE?

The aspect of high-performance design that concerns the likelihood of a product working properly or service being performed during a specified period is termed ________.

Historically,the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day.Management would like to specify the control limits for an $\bar { X }$ -chart with a sample size of 10 and 3 sigma limits.The UCL for the chart would be

Which one of the following statements about total quality management is TRUE?

Creating Customer Value through Operations

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Waiting Lines

Filters

Exam 6: Quality and Process Improvement

Mean time between failures,failure rate per month,and average percentage of late arrivals are examples of which aspect of high-performance design?

A(n)________ is a diagram that relates a key quality problem to its potential causes.

Which one of the following is a consequence of external failures?

The UCL and LCL for an Xˉ\bar { X }Xˉ -chart are 25 and 15 respectively.The central line is 20,and the process variability is considered to be in statistical control.The results of the next six sample means are 18,23,17,21,24,and 16.What should you do?

The Deming wheel depicts a cycle with the following four steps: ________,________,________,and ________.

Benchmarking involves four basic steps,which are

The manufacturing of compact disks requires four steps.The reliabilities of the steps are 0.80,0.85,0.95,and 0.90 respectively.What is the reliability of the process to produce a good compact disk?

________ is an approach to teamwork that moves responsibility for decision farther down the organizational chart--to the level of the employee actually doing the job.

A(n)________ is a bar chart on which the factors are plotted in decreasing order of frequency along the horizontal axis.

One of the principles that total quality management (TQM)stresses is process reengineering.

One function of control charts for variables is to monitor the mean of the process distribution.

Which one of the following statements about quality control is TRUE?

Which one of the following statements about quality is generally FALSE?

The aspect of high-performance design that concerns the likelihood of a product working properly or service being performed during a specified period is termed ________.

Historically,the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day.Management would like to specify the control limits for an Xˉ\bar { X }Xˉ -chart with a sample size of 10 and 3 sigma limits.The UCL for the chart would be

Which one of the following statements about total quality management is TRUE?

Creating Customer Value through Operations

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Waiting Lines

Filters

The UCL and LCL for an $\bar { X }$ -chart are 25 and 15 respectively.The central line is 20,and the process variability is considered to be in statistical control.The results of the next six sample means are 18,23,17,21,24,and 16.What should you do?

The Deming wheel depicts a cycle with the following four steps: ,,,and .

Historically,the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day.Management would like to specify the control limits for an $\bar { X }$ -chart with a sample size of 10 and 3 sigma limits.The UCL for the chart would be