Exam 3: Process Configuration

A policy for producing a wide variety of goods or services from relatively few subassemblies and components after customer orders are received is called ________ .

Which one of the following statements about fixed automation is NOT usually true?

Construction of a new shopping mall would be an example of a project process.

The advances in information technology have led to more vertical integration.

Reengineering is the fundamental rethinking and radical redesign of processes to improve performance dramatically.

Which one of the following statements concerning process management is TRUE?

________ is the ease with which employees and equipment can handle a wide variety of products,output levels,duties,and functions.

Explain the three major principles that must be considered in making decisions concerning processes.

Which one of the following statements about relationships between the five major process decisions is best?

When a service is delivered to the customer,client,or patient by appointment,decisions involving the location become part of process design.

Generally,doing the work in-house means better quality.

Which one of the following statements about flexible automation is best?

What is the meaning of process reengineering and how can it be applied to a major process with which you are familiar? Be as complete as time permits.

Capital intensity is the mix of equipment and human skills in the process.

Processes are found in all functions of an organization.

So called "back office" processes are more likely to be associated with professional service processes with high levels of customer interaction than service factories.

Resource flexibility determines whether resources are organized around products or processes.