Exam 3: Process Configuration

Which of the following is sometimes called mass production?

Which one of the following is an example of FORWARD integration?

Which one of the following statements about process management is best?

Which one of the following is an example of BACKWARD integration?

List and briefly define four elements of process reengineering.

Five dimensions must be considered in making decisions on process.Which one of the following correctly identifies all five major process decisions?

A project process has the highest level of customization of the five process types.

Firms that make products or provide services to customer specifications in low volumes tend to use the ________ policy.

In a line process variety is possible by careful control of the addition of standard options to the main product or service.

Flexible automation produces one type of part or product in a fixed sequence of simple operations.

Volume is one factor that impacts the selection of the process type.

A job process would be preferred when

Vertical integration is the degree to which a firm's own production system or service facility handles the entire supply chain.

Project processes generally have higher volumes than batch processes.

Backward integration means that the firm acquires more channels of distribution.

Which of the following statements concerning resource flexibility is best?

A job process requires

In services,productivity improves as processes involve shorter service encounters and lower levels of customer interaction.

For professional services the work tends to be standardized and routine.

________ represents movement upstream toward the source of raw materials and parts.