Question 1

Staffing an organization with nontraditional employees ________.

Accepted Answer

A) hampers the organization's ability to withstand change 
B) demotivates the minority employees in the organization 
C) increases costs in the organization 
D) increases customer dissatisfaction 
E) improves the quality of management 
A) hampers the organization's ability to withstand change 
B) demotivates the minority employees in the organization 
C) increases costs in the organization 
D) increases customer dissatisfaction 
E) improves the quality of management

Question 2

Which of the following statements is an instance of stereotyping?

Accepted Answer

A) Jerry's Garage has an unwritten policy not to hire Hispanic workers as the management believes that they are unreliable. 
B) PBJ Inc.only hires candidates with a high-school diploma as the company processes require a certain level of literacy. 
C) Sunshine Sales hires a majority of Spanish-speaking salespeople,as it has a large market among the Hispanic population. 
D) The U.S.branch of Golden Dragon Productions prefers to hire Chinese workers as the management feels that they best reflect the organization values. 
E) Divya's Designs is a bridal boutique that focuses on Indian outfits and caters mainly to Indian clientele. 
A) Jerry's Garage has an unwritten policy not to hire Hispanic workers as the management believes that they are unreliable. 
B) PBJ Inc.only hires candidates with a high-school diploma as the company processes require a certain level of literacy. 
C) Sunshine Sales hires a majority of Spanish-speaking salespeople,as it has a large market among the Hispanic population. 
D) The U.S.branch of Golden Dragon Productions prefers to hire Chinese workers as the management feels that they best reflect the organization values. 
E) Divya's Designs is a bridal boutique that focuses on Indian outfits and caters mainly to Indian clientele.

Question 3

The belief that one's own group,culture,country,or customers are superior to that of others is known as ________.

Accepted Answer

A) pluralism 
B) bicultural stress 
C) ethnocentrism 
D) role conflict 
E) tokenism 
A) pluralism 
B) bicultural stress 
C) ethnocentrism 
D) role conflict 
E) tokenism

Question 4

When Alan went to Japan on a business assignment,he realized that the country has a longstanding tradition of people exchanging gifts during a business deal.As a US citizen working for an organization headquartered in the US,he knows his company views this tradition the same as taking a bribe;and he is concerned about the U.S.Foreign Corrupt Practices Act.What kind of a situation is Alan facing?

Accepted Answer

A) role conflict 
B) bicultural stress 
C) discrimination 
D) the glass ceiling 
E) role overload 
A) role conflict 
B) bicultural stress 
C) discrimination 
D) the glass ceiling 
E) role overload

Question 5

Eli International has just begun a recruitment drive in colleges.Hoping to increase the cultural diversity within the organization,recruiters are focusing on candidates from a number of minority communities.The organization firmly believes that different cultural viewpoints can contribute to innovation and customer insights.The company must hold training sessions with existing employees to help them welcome and understand their new colleagues.Which of the following approaches will best help the company achieve all its goals?

Accepted Answer

A) assimilation approach 
B) "golden rule" approach 
C) multicultural approach 
D) righting-the-wrongs approach 
E) culture-specific approach 
A) assimilation approach 
B) "golden rule" approach 
C) multicultural approach 
D) righting-the-wrongs approach 
E) culture-specific approach

Question 6

Which of the following is true for organizations that welcome diversity?

Accepted Answer

A) A diverse organization will lead to reduced customer insight. 
B) The organization will see lower productivity and increased costs as a result of this. 
C) It will be difficult to develop and implement innovations to the organization's products and services. 
D) Employee retention will increase,resulting in lower recruitment costs. 
E) The organization will have to hire less competent employees and training costs will increase. 
A) A diverse organization will lead to reduced customer insight. 
B) The organization will see lower productivity and increased costs as a result of this. 
C) It will be difficult to develop and implement innovations to the organization's products and services. 
D) Employee retention will increase,resulting in lower recruitment costs. 
E) The organization will have to hire less competent employees and training costs will increase.

Question 7

Which of the following is true for tokenism?

Accepted Answer

A) It refers to the situation in which a person is one of few members of his or her group in an organization. 
B) It refers to an environment in which differences are acknowledged and seen as significant contributors to the entirety. 
C) It is the belief that one's own group,culture,country,or customs are superior to those of others. 
D) It discriminates against members of the majority group in order to help groups that are underrepresented in the organization. 
E) It is a positive or negative assessment of members of a group or their perceived attributes. 
A) It refers to the situation in which a person is one of few members of his or her group in an organization. 
B) It refers to an environment in which differences are acknowledged and seen as significant contributors to the entirety. 
C) It is the belief that one's own group,culture,country,or customs are superior to those of others. 
D) It discriminates against members of the majority group in order to help groups that are underrepresented in the organization. 
E) It is a positive or negative assessment of members of a group or their perceived attributes.

Question 8

A manager whose promotion was given because he or she is an ethnic minority may very likely have been promoted on the basis of ________.

Accepted Answer

A) elitism 
B) tokenism 
C) perception 
D) rationalization 
E) earned compensation 
A) elitism 
B) tokenism 
C) perception 
D) rationalization 
E) earned compensation

Question 9

The ________ approach to diversity relies on the biblical dictate,"Do unto others as you would have them do unto you."

Accepted Answer

A) multicultural 
B) golden rule 
C) assimilation 
D) righting-the-wrongs 
E) culture-specific 
A) multicultural 
B) golden rule 
C) assimilation 
D) righting-the-wrongs 
E) culture-specific

Question 10

In an organization,the group of people who hold most of the positions that command decision-making power is known as the ________.

Accepted Answer

A) majority group 
B) model minority 
C) determinant group 
D) functional group 
E) working group 
A) majority group 
B) model minority 
C) determinant group 
D) functional group 
E) working group

Question 11

An Arizona city is ready to fill a vacated position of lieutenant,a management position.Because it has more non-minority managers than minority,and because the majority of its non-management personnel are Hispanic,the city council is requiring that the new lieutenant be Hispanic.The non-Hispanic candidates claim they are better qualified.This is an example of ________.

Accepted Answer

A) reverse discrimination 
B) pluralism 
C) tokenism 
D) stereotyping 
E) dualism 
A) reverse discrimination 
B) pluralism 
C) tokenism 
D) stereotyping 
E) dualism

Question 12

In the area of diversity,controlling involves ________.

Accepted Answer

A) establishing task forces or committees to explore issues and provide ideas 
B) carefully choosing work assignments to support the career development of all employees 
C) evaluating the extent to which diversity goals are being achieved 
D) the evaluation activities necessary to assess the diversity efforts 
E) the selection of the diversity training programs for the organization 
A) establishing task forces or committees to explore issues and provide ideas 
B) carefully choosing work assignments to support the career development of all employees 
C) evaluating the extent to which diversity goals are being achieved 
D) the evaluation activities necessary to assess the diversity efforts 
E) the selection of the diversity training programs for the organization

Question 13

Which of the following is an advantage of a diverse workforce?

Accepted Answer

A) less resilience to change 
B) decreased market share 
C) decreased innovation 
D) decreased costs 
E) lower productivity 
A) less resilience to change 
B) decreased market share 
C) decreased innovation 
D) decreased costs 
E) lower productivity

Question 14

Managers who have progressed to Donaldson's "conscious incompetence" stage learn how to interact with diverse groups and cultures by deliberately thinking about how to behave.

Accepted Answer

A) True 
 B)False

Question 15

________ programs are designed to eliminate barriers and increase opportunities for underutilized or disadvantaged individuals.

Accepted Answer

A) Reverse discrimination 
B) Affirmative action 
C) Ethnic nepotism 
D) Positive liberty 
E) Social Darwinism 
A) Reverse discrimination 
B) Affirmative action 
C) Ethnic nepotism 
D) Positive liberty 
E) Social Darwinism

Question 16

A manager collected data on the rate of promotions of African-American men in her division to assess the effectiveness of diversity training within the division.In doing so,she was involved in the activity of ________.

Accepted Answer

A) planning 
B) influencing 
C) organizing 
D) controlling 
E) leading 
A) planning 
B) influencing 
C) organizing 
D) controlling 
E) leading

Question 17

What role might ethnocentrism play in a manager's actions and decision making?

Accepted Answer

Ethnocentrism involves an individuals' v

Question 18

Which of the following is a characteristic of bicultural stress?

Accepted Answer

A) role conflict 
B) balanced growth 
C) improved skills 
D) reverse discrimination 
E) pluralism 
A) role conflict 
B) balanced growth 
C) improved skills 
D) reverse discrimination 
E) pluralism

Question 19

________ refers to an environment in which cultural,group,and individual differences are acknowledged,accepted,and viewed as significant contributors to the entirety.

Accepted Answer

A) Biculturalism 
B) Pluralism 
C) Xenocentrism 
D) Ethnocentrism 
E) Tokenism 
A) Biculturalism 
B) Pluralism 
C) Xenocentrism 
D) Ethnocentrism 
E) Tokenism

Question 20

Effective diversity efforts within an organization will involve ________.

Accepted Answer

A) tying organizational rewards to managers' commitment to diversity 
B) noncompliance with affirmative action and EEOC standards 
C) basing the diversity strategy solely on compliance with affirmative action and EEOC policies 
D) enforcing affirmative action and EEOC policies,but not providing training 
E) complying with narrowly defined external policies with sporadic training 
A) tying organizational rewards to managers' commitment to diversity 
B) noncompliance with affirmative action and EEOC standards 
C) basing the diversity strategy solely on compliance with affirmative action and EEOC policies 
D) enforcing affirmative action and EEOC policies,but not providing training 
E) complying with narrowly defined external policies with sporadic training

Staffing an organization with nontraditional employees ________.

Which of the following statements is an instance of stereotyping?

The belief that one's own group,culture,country,or customers are superior to that of others is known as ________.

Which of the following is true for organizations that welcome diversity?

Which of the following is true for tokenism?

A manager whose promotion was given because he or she is an ethnic minority may very likely have been promoted on the basis of ________.

The ________ approach to diversity relies on the biblical dictate,"Do unto others as you would have them do unto you."

In an organization,the group of people who hold most of the positions that command decision-making power is known as the ________.

In the area of diversity,controlling involves ________.

Which of the following is an advantage of a diverse workforce?

Managers who have progressed to Donaldson's "conscious incompetence" stage learn how to interact with diverse groups and cultures by deliberately thinking about how to behave.

________ programs are designed to eliminate barriers and increase opportunities for underutilized or disadvantaged individuals.

A manager collected data on the rate of promotions of African-American men in her division to assess the effectiveness of diversity training within the division.In doing so,she was involved in the activity of ________.

What role might ethnocentrism play in a manager's actions and decision making?

Which of the following is a characteristic of bicultural stress?

________ refers to an environment in which cultural,group,and individual differences are acknowledged,accepted,and viewed as significant contributors to the entirety.

Effective diversity efforts within an organization will involve ________.

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Managing in the Global Arena

Encouraging Creativity and Innovation

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters

Exam 4: Management and Diversity

Staffing an organization with nontraditional employees ________.

Which of the following statements is an instance of stereotyping?

The belief that one's own group,culture,country,or customers are superior to that of others is known as ________.

Which of the following is true for organizations that welcome diversity?

Which of the following is true for tokenism?

A manager whose promotion was given because he or she is an ethnic minority may very likely have been promoted on the basis of ________.

The ________ approach to diversity relies on the biblical dictate,"Do unto others as you would have them do unto you."

In an organization,the group of people who hold most of the positions that command decision-making power is known as the ________.

In the area of diversity,controlling involves ________.

Which of the following is an advantage of a diverse workforce?

Managers who have progressed to Donaldson's "conscious incompetence" stage learn how to interact with diverse groups and cultures by deliberately thinking about how to behave.

________ programs are designed to eliminate barriers and increase opportunities for underutilized or disadvantaged individuals.

A manager collected data on the rate of promotions of African-American men in her division to assess the effectiveness of diversity training within the division.In doing so,she was involved in the activity of ________.

What role might ethnocentrism play in a manager's actions and decision making?

Which of the following is a characteristic of bicultural stress?

________ refers to an environment in which cultural,group,and individual differences are acknowledged,accepted,and viewed as significant contributors to the entirety.

Effective diversity efforts within an organization will involve ________.

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Managing in the Global Arena

Encouraging Creativity and Innovation

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters