Exam 2: Mastering Team Skills and Interpersonal Communication

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Group members who play task-facilitating roles are motivated to fulfill personal needs, so they tend to be less productive than other members.

(True/False)

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Question 21

A reliable employee you supervise has come to speak with you about a leave of absence related to personal issues. To understand her feelings and needs, you should engage in

(Multiple Choice)

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Question 22

Cloud computing offers little that can affect how teams conduct virtual meetings.

(True/False)

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Question 23

For a formal meeting, appoint one person to record a ________ to summarize the important highlights of the meeting.

(Multiple Choice)

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Question 24

An effective listener tries to practice ________ in an effort to hear and understand what the other party is saying.

(Multiple Choice)

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Question 25

Differentiate among the three primary types of listening.

(Essay)

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Question 26

The primary difference between constructive feedback and destructive feedback is

(Multiple Choice)

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Question 27

When it comes to nonverbal communication, your ________ are especially effective for indicating attention and interest, regulating interaction, and establishing dominance.

(Short Answer)

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Question 28

What are three potential disadvantages of working in teams?

(Essay)

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Question 29

Which of the following is not a way teams help organizations to succeed?

(Multiple Choice)

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Question 30

________ technologies enable realistic virtual meetings in which participants thousands of miles apart seem to be in the same room.

(Short Answer)

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Question 31

Some group members have made up of private motives that affect the group's interaction.

(Short Answer)

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Question 32

The first step in the basic listening process is

(Multiple Choice)

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Question 33

In participative management

(Multiple Choice)

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Question 34

________ are informal standards of conduct that team members share.

(Multiple Choice)

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Question 35

Group members who play team-maintenance roles help everyone to work better together.

(True/False)

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Question 36

In the phenomenon of groupthink, the team may arrive at poor-quality decisions and even act unethically.

(True/False)

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Question 37

These days, no one is bothered when employees use mobile phones in meetings.

(True/False)

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Question 38

Most audiences are unable to process information as quickly as a speaker talks, so they get behind in comprehending what the speaker is saying.

(True/False)

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Question 39

Whenever you're representing your company online, all of the following except ________ will help you maintain a high standard of business etiquette.

(Multiple Choice)

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Question 40

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Exam 2: Mastering Team Skills and Interpersonal Communication

Group members who play task-facilitating roles are motivated to fulfill personal needs, so they tend to be less productive than other members.

A reliable employee you supervise has come to speak with you about a leave of absence related to personal issues. To understand her feelings and needs, you should engage in

Cloud computing offers little that can affect how teams conduct virtual meetings.

For a formal meeting, appoint one person to record a ________ to summarize the important highlights of the meeting.

An effective listener tries to practice ________ in an effort to hear and understand what the other party is saying.

Differentiate among the three primary types of listening.

The primary difference between constructive feedback and destructive feedback is

When it comes to nonverbal communication, your ________ are especially effective for indicating attention and interest, regulating interaction, and establishing dominance.

What are three potential disadvantages of working in teams?

Which of the following is not a way teams help organizations to succeed?

________ technologies enable realistic virtual meetings in which participants thousands of miles apart seem to be in the same room.

Some group members have ________ ________ made up of private motives that affect the group's interaction.

The first step in the basic listening process is

In participative management

________ are informal standards of conduct that team members share.

Group members who play team-maintenance roles help everyone to work better together.

In the phenomenon of groupthink, the team may arrive at poor-quality decisions and even act unethically.

These days, no one is bothered when employees use mobile phones in meetings.

Most audiences are unable to process information as quickly as a speaker talks, so they get behind in comprehending what the speaker is saying.

Whenever you're representing your company online, all of the following except ________ will help you maintain a high standard of business etiquette.

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Electronic Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, Mechanics, and Usage

Format and Layout of Business Documents

Documentation of Report Sources

Filters

Some group members have made up of private motives that affect the group's interaction.