Question 1

When you encounter someone who is resistant to change

Accepted Answer

A) confront the person aggressively. 
B) overcome resistance with logic. 
C) empathize with the person's concerns. 
D) tell that person to quit whining and get back to work. 
A) confront the person aggressively. 
B) overcome resistance with logic. 
C) empathize with the person's concerns. 
D) tell that person to quit whining and get back to work.

Question 2

When introducing yourself to someone in a business context, you should always include a brief description of

Accepted Answer

A) one of your personal interests or hobbies. 
B) your role in the company. 
C) your company's history. 
D) all of the above. 
A) one of your personal interests or hobbies. 
B) your role in the company. 
C) your company's history. 
D) all of the above.

Question 3

Groupthink refers to

Accepted Answer

A) the willingness of individual group members to withhold contrary or unpopular opinions, even when those objections are legitimate, and to favor majority opinion. 
B) the four-step decision-making process in groups. 
C) software programs that help groups make decisions. 
D) the basic rules that underlie a group's behavior and guide the group to make its decisions that operates primarily in large groups but can also be seen in small groups. 
A) the willingness of individual group members to withhold contrary or unpopular opinions, even when those objections are legitimate, and to favor majority opinion. 
B) the four-step decision-making process in groups. 
C) software programs that help groups make decisions. 
D) the basic rules that underlie a group's behavior and guide the group to make its decisions that operates primarily in large groups but can also be seen in small groups.

Question 4

The use of time and space can send powerful nonverbal signals.

Accepted Answer

A) True 
 B)False

Question 5

One member of a task force on which you serve is particularly good at helping other members get along and work through their differences. This individual plays a

Accepted Answer

A) team-maintenance role. 
B) task-oriented role. 
C) self-oriented role. 
D) coordinating role. 
A) team-maintenance role. 
B) task-oriented role. 
C) self-oriented role. 
D) coordinating role.

Question 6

Only one sales representative can go to the conference in Hawaii, but both Susan and Sean want to go. After much discussion and arguing, they draw straws and Susan gets the trip. This is an example of

Accepted Answer

A) a win-lose situation. 
B) the five-step decision-making process. 
C) the best way to deal with a conflict. 
D) all of the above. 
A) a win-lose situation. 
B) the five-step decision-making process. 
C) the best way to deal with a conflict. 
D) all of the above.

Question 7

If you're the designated leader of a meeting,

Accepted Answer

A) don't interfere if the discussion departs from the goals of the meeting. 
B) allow introverted participants to disengage from the meeting. 
C) try to simply act as an observer, and let the meeting "run itself." 
D) do none of the above. 
A) don't interfere if the discussion departs from the goals of the meeting. 
B) allow introverted participants to disengage from the meeting. 
C) try to simply act as an observer, and let the meeting "run itself." 
D) do none of the above.

Question 8

A hidden agenda refers to

Accepted Answer

A) a meeting agenda that is not revealed to others outside the meeting group. 
B) individuals harboring motives that are concealed from the rest of the group. 
C) an agenda that members must look for before they can attend a meeting. 
D) an approach to group dynamics that helps facilitate group functioning. 
A) a meeting agenda that is not revealed to others outside the meeting group. 
B) individuals harboring motives that are concealed from the rest of the group. 
C) an agenda that members must look for before they can attend a meeting. 
D) an approach to group dynamics that helps facilitate group functioning.

Question 9

List and briefly explain the three roles nonverbal communication plays in communication.

Accepted Answer

The first role of nonverbal communicatio

Question 10

Unproductive meetings are rare in today's business environment.

Accepted Answer

A) True 
 B)False

Question 11

Teams need to learn how to handle ________ : clashes over differences in ideas, opinions, goals, or procedures.

Accepted Answer

conflict(s)
Explanation:Conflict is a na

Question 12

Cross-functional teams perform several roles, but contain employees from the same department or division.

Accepted Answer

A) True 
 B)False

Question 13

To resolve conflict successfully, it helps to get feelings out in the open before dealing with the main issues.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is not an important consideration related to etiquette in the workplace?

Accepted Answer

A) The clothing you wear to work 
B) Your grooming habits 
C) Your telephone skills 
D) Your height and weight 
A) The clothing you wear to work 
B) Your grooming habits 
C) Your telephone skills 
D) Your height and weight

Question 15

All of the following except ________ are elements of the group development process.

Accepted Answer

A) anticipation 
B) emergence 
C) brainstorming 
D) reinforcement 
A) anticipation 
B) emergence 
C) brainstorming 
D) reinforcement

Question 16

The main role of the meeting leader is to be passive and let others speak without interference.

Accepted Answer

A) True 
 B)False

Question 17

Group loyalty can lead members into ________, a willingness to set aside personal opinions and go along with everyone else, even if everyone else is wrong.

Accepted Answer

groupthink
Explanation:Groupthink occurs

Question 18

When conducting business over a meal, you should wait to bring out business papers until after the entrée plates have been removed.

Accepted Answer

A) True 
 B)False

Question 19

Selective listening is an important skill for professionals, since it helps them filter out information that is not relevant to their jobs.

Accepted Answer

A) True 
 B)False

Question 20

If you are listening mainly to understand the speaker's message, you are engaging in

Accepted Answer

A) content listening. 
B) critical listening. 
C) empathic listening. 
D) active listening. 
A) content listening. 
B) critical listening. 
C) empathic listening. 
D) active listening.

Exam 2: Mastering Team Skills and Interpersonal Communication

When you encounter someone who is resistant to change

When introducing yourself to someone in a business context, you should always include a brief description of

Groupthink refers to

The use of time and space can send powerful nonverbal signals.

One member of a task force on which you serve is particularly good at helping other members get along and work through their differences. This individual plays a

Only one sales representative can go to the conference in Hawaii, but both Susan and Sean want to go. After much discussion and arguing, they draw straws and Susan gets the trip. This is an example of

If you're the designated leader of a meeting,

A hidden agenda refers to

List and briefly explain the three roles nonverbal communication plays in communication.

Unproductive meetings are rare in today's business environment.

Teams need to learn how to handle ________ : clashes over differences in ideas, opinions, goals, or procedures.

Cross-functional teams perform several roles, but contain employees from the same department or division.

To resolve conflict successfully, it helps to get feelings out in the open before dealing with the main issues.

Which of the following is not an important consideration related to etiquette in the workplace?

All of the following except ________ are elements of the group development process.

The main role of the meeting leader is to be passive and let others speak without interference.

Group loyalty can lead members into ________, a willingness to set aside personal opinions and go along with everyone else, even if everyone else is wrong.

When conducting business over a meal, you should wait to bring out business papers until after the entrée plates have been removed.

Selective listening is an important skill for professionals, since it helps them filter out information that is not relevant to their jobs.

If you are listening mainly to understand the speaker's message, you are engaging in

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Electronic Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, Mechanics, and Usage

Format and Layout of Business Documents

Documentation of Report Sources

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