Question 1

With collaborative writing, the usual outcome is a document that is inferior to one that would have been produced by a single individual.

Accepted Answer

A) True 
 B)False

Question 2

As the leader of a new task force, you notice that one of your team members remains silent during meetings. What should you do?

Accepted Answer

The team won't function to its potential

Question 3

________ refers to working together to meet complex challenges.

Accepted Answer

Collaboration
Explanation:Coll

Question 4

During a meeting with coworkers, your mobile phone rings. Should you answer it? Why or why not?

Accepted Answer

Generally speaking, it would be best to

Question 5

According to the theory of nonverbal communication, touch

Accepted Answer

A) is the least important form of nonverbal communication. 
B) is the great equalizer, putting people of different status on the same footing. 
C) should be completely avoided in all business situations. 
D) is governed by cultural customs that establish who can touch whom and when. 
A) is the least important form of nonverbal communication. 
B) is the great equalizer, putting people of different status on the same footing. 
C) should be completely avoided in all business situations. 
D) is governed by cultural customs that establish who can touch whom and when.

Question 6

Online ________ refers to such practices as using virus protection, avoiding personal attacks, and avoiding multitasking while using IM.

Accepted Answer

etiquette
Explanation:Etiquette online i

Question 7

Despite the advantages of teamwork, the costs can be high.

Accepted Answer

A) True 
 B)False

Question 8

The primary goal of empathic listening is to solve the speaker's problem.

Accepted Answer

A) True 
 B)False

Question 9

Group members who are motivated mainly to fulfill personal needs play a

Accepted Answer

A) team-maintenance role. 
B) task-facilitating role. 
C) self-oriented role. 
D) coordinating role. 
A) team-maintenance role. 
B) task-facilitating role. 
C) self-oriented role. 
D) coordinating role.

Question 10

________ procedure is a time-tested method for planning and running effective meetings.

Accepted Answer

Parliamentary
Explanation:The

Question 11

Conducting successful virtual meetings requires ________ before the meeting and ________ during the meeting.

Accepted Answer

A) less planning, less diligence 
B) more planning, more diligence 
C) less planning, more diligence 
D) more planning, less diligence 
A) less planning, less diligence 
B) more planning, more diligence 
C) less planning, more diligence 
D) more planning, less diligence

Question 12

________ management is a way of involving employees in the company's decision making.

Accepted Answer

Participative
Explanation:Participative

Question 13

During the ________ of the group-development process, the members of a problem-solving team would begin to discuss their positions and become more assertive in establishing their roles.

Accepted Answer

A) conflict phase 
B) reinforcement phase 
C) orientation phase 
D) brainstorming phase 
A) conflict phase 
B) reinforcement phase 
C) orientation phase 
D) brainstorming phase

Question 14

A ________ usually has a long life span and typically deals with regularly recurring tasks.

Accepted Answer

A) task force 
B) work group 
C) committee 
D) problem-solving team 
A) task force 
B) work group 
C) committee 
D) problem-solving team

Question 15

When it comes to personal appearance in the workplace, it's best to match your style to the expectations of your organization.

Accepted Answer

A) True 
 B)False

Question 16

Some people use ________ to tune out anything that doesn't conform to their beliefs or their self images.

Accepted Answer

A) empathetic listening 
B) constricted listening 
C) egocentric listening 
D) defensive listening 
A) empathetic listening 
B) constricted listening 
C) egocentric listening 
D) defensive listening

Question 17

Which of the following statements about nonverbal communication is false?

Accepted Answer

A) Facial expressions are a primary means of conveying emotions. 
B) A person's voice carries both intended and unintended nonverbal cues. 
C) Nonverbal signals can be used to assert both authority and intimacy. 
D) Mastering nonverbal signals will allow you to "read someone like a book." 
A) Facial expressions are a primary means of conveying emotions. 
B) A person's voice carries both intended and unintended nonverbal cues. 
C) Nonverbal signals can be used to assert both authority and intimacy. 
D) Mastering nonverbal signals will allow you to "read someone like a book."

Question 18

Which of the following meeting technologies would be most effective for negotiations, collaborative problem solving, and other complex discussions?

Accepted Answer

A) Instant messaging 
B) Teleconference 
C) Telepresence 
D) None of the above 
A) Instant messaging 
B) Teleconference 
C) Telepresence 
D) None of the above

Question 19

You and several coworkers serve on a task force charged with updating the company's personnel-policy manual. To proceed effectively, you should concentrate on

Accepted Answer

A) pointing out as many typos, misspellings, and grammatical errors as possible. 
B) ensuring that all members have a clear and shared sense of purpose. 
C) making other team members feel good. 
D) doing all of the above. 
A) pointing out as many typos, misspellings, and grammatical errors as possible. 
B) ensuring that all members have a clear and shared sense of purpose. 
C) making other team members feel good. 
D) doing all of the above.

Question 20

Briefly describe at least three meeting technologies that make it easy for virtual teams to interact.

Accepted Answer

One of the newest virtual tools is onlin

Exam 2: Mastering Team Skills and Interpersonal Communication

With collaborative writing, the usual outcome is a document that is inferior to one that would have been produced by a single individual.

As the leader of a new task force, you notice that one of your team members remains silent during meetings. What should you do?

________ refers to working together to meet complex challenges.

During a meeting with coworkers, your mobile phone rings. Should you answer it? Why or why not?

According to the theory of nonverbal communication, touch

Online ________ refers to such practices as using virus protection, avoiding personal attacks, and avoiding multitasking while using IM.

Despite the advantages of teamwork, the costs can be high.

The primary goal of empathic listening is to solve the speaker's problem.

Group members who are motivated mainly to fulfill personal needs play a

________ procedure is a time-tested method for planning and running effective meetings.

Conducting successful virtual meetings requires ________ before the meeting and ________ during the meeting.

________ management is a way of involving employees in the company's decision making.

During the ________ of the group-development process, the members of a problem-solving team would begin to discuss their positions and become more assertive in establishing their roles.

A ________ usually has a long life span and typically deals with regularly recurring tasks.

When it comes to personal appearance in the workplace, it's best to match your style to the expectations of your organization.

Some people use ________ to tune out anything that doesn't conform to their beliefs or their self images.

Which of the following statements about nonverbal communication is false?

Which of the following meeting technologies would be most effective for negotiations, collaborative problem solving, and other complex discussions?

You and several coworkers serve on a task force charged with updating the company's personnel-policy manual. To proceed effectively, you should concentrate on

Briefly describe at least three meeting technologies that make it easy for virtual teams to interact.

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Electronic Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, Mechanics, and Usage

Format and Layout of Business Documents

Documentation of Report Sources

Filters

Conducting successful virtual meetings requires before the meeting and during the meeting.