Question 1

Sites such as Flickr, Facebook, and YouTube are valuable for social communication, but not for business.

Accepted Answer

A) True 
 B)False

Question 2

The ________ ________ feature of instant messaging enables users to see which people are at their desks and available to IM.

Accepted Answer

presence awareness
Explanation

Question 3

Some email users employ ________ to express emotional nuances in casual or informal email messages.

Accepted Answer

emoticons
Explanation:For many years, us

Question 4

Compositional ________ for electronic media include (among others)conversations, comments and critiques, orientations, summaries, and narratives.

Accepted Answer

modes
Explanation:Electronic media are r

Question 5

The information architecture of a website is a three-dimensional outline of the site that shows

Accepted Answer

A) the vertical hierarchy of pages from the homepage down to the lower levels. 
B) the horizontal division of pages across the various sections of the site. 
C) the links that connect the site's pages, internally and externally. 
D) all of the above. 
A) the vertical hierarchy of pages from the homepage down to the lower levels. 
B) the horizontal division of pages across the various sections of the site. 
C) the links that connect the site's pages, internally and externally. 
D) all of the above.

Question 6

In an email message, "cc" refers to not only to the term carbon copy but also to ________ ________.

Accepted Answer

courtesy copy
Explanation:A co

Question 7

Which one of the following is a planning step in creating effective email messages?

Accepted Answer

A) Following company email guidelines and policies 
B) Double-checking your recipient list before sending your message 
C) Creating informative subject lines that clarify the purpose of your message 
D) Deciding whether to mark your message as "urgent" 
A) Following company email guidelines and policies 
B) Double-checking your recipient list before sending your message 
C) Creating informative subject lines that clarify the purpose of your message 
D) Deciding whether to mark your message as "urgent"

Question 8

Always read from a prepared script when creating podcasts for business.

Accepted Answer

A) True 
 B)False

Question 9

To make everyday email more readable, you should do all of the following except:

Accepted Answer

A) write the subject line and first line of your message all in caps. 
B) keep your message simple and easy to understand. 
C) pay attention to grammar, spelling, and usage. 
D) observe email etiquette. 
A) write the subject line and first line of your message all in caps. 
B) keep your message simple and easy to understand. 
C) pay attention to grammar, spelling, and usage. 
D) observe email etiquette.

Question 10

Thanks to Facebook, you've recently connected with an old friend who lives in another state. She emails you frequently at work, often sharing racially charged jokes that you find offensive. Concerned about what would happen if your boss or coworkers saw her emails, you should

Accepted Answer

A) loosen up, since no one at your company has the right to read your email. 
B) politely ask her to stop sending the jokes, and tell your boss about the problem and how you have addressed it. 
C) simply delete her email messages from your computer so no one will ever know about them. 
D) do none of the above. 
A) loosen up, since no one at your company has the right to read your email. 
B) politely ask her to stop sending the jokes, and tell your boss about the problem and how you have addressed it. 
C) simply delete her email messages from your computer so no one will ever know about them. 
D) do none of the above.

Question 11

When you're writing email messages in the workplace, remember that business emails

Accepted Answer

A) require a higher level of quality than personal emails. 
B) should never be shorter than one screen. 
C) do not need to be proofread for grammar and spelling errors. 
D) are the best medium for internal messages, regardless of their content. 
A) require a higher level of quality than personal emails. 
B) should never be shorter than one screen. 
C) do not need to be proofread for grammar and spelling errors. 
D) are the best medium for internal messages, regardless of their content.

Question 12

Printed, hard-copy documents have no place in a court of law.

Accepted Answer

A) True 
 B)False

Question 13

What are emoticons? Why are they controversial in business communication?

Accepted Answer

Email is a lean medium, so expressing em

Question 14

Compared to blogs, podcasts are

Accepted Answer

A) much easier to edit. 
B) more difficult to edit. 
C) equally challenging when it comes to editing. 
D) used only by high-tech companies. 
A) much easier to edit. 
B) more difficult to edit. 
C) equally challenging when it comes to editing. 
D) used only by high-tech companies.

Question 15

If you're a frequent user of social media, much of what you write will involve

Accepted Answer

A) orientations. 
B) narratives. 
C) reference materials. 
D) status updates and announcements. 
A) orientations. 
B) narratives. 
C) reference materials. 
D) status updates and announcements.

Question 16

When you're using an inverted pyramid style to write content for the web,

Accepted Answer

A) put the least important information at the top of the message. 
B) put the most important information at the top of the message. 
C) put the least important information in the middle of the message. 
D) put the most important information at the bottom of the message. 
A) put the least important information at the top of the message. 
B) put the most important information at the top of the message. 
C) put the least important information in the middle of the message. 
D) put the most important information at the bottom of the message.

Question 17

Using iTunes to distribute podcasts is unrealistic for most organizations.

Accepted Answer

A) True 
 B)False

Question 18

In business-related email messages, it is a good idea to make frequent use of background colors and colored type to add visual appeal to the text.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is not true of instant messaging?

Accepted Answer

A) It allows a rapid response to urgent messages. 
B) It is less susceptible to security and privacy problems. 
C) It costs more than phone calls or email. 
D) It is widely utilized in business. 
A) It allows a rapid response to urgent messages. 
B) It is less susceptible to security and privacy problems. 
C) It costs more than phone calls or email. 
D) It is widely utilized in business.

Question 20

A potential drawback of instant messaging involves ________ ________ or making sure that online correspondents are really who they appear to be.

Accepted Answer

user authentication
Explanatio

Exam 7: Electronic Media

Sites such as Flickr, Facebook, and YouTube are valuable for social communication, but not for business.

The ________ ________ feature of instant messaging enables users to see which people are at their desks and available to IM.

Some email users employ ________ to express emotional nuances in casual or informal email messages.

Compositional ________ for electronic media include (among others)conversations, comments and critiques, orientations, summaries, and narratives.

The information architecture of a website is a three-dimensional outline of the site that shows

In an email message, "cc" refers to not only to the term carbon copy but also to ________ ________.

Which one of the following is a planning step in creating effective email messages?

Always read from a prepared script when creating podcasts for business.

To make everyday email more readable, you should do all of the following except:

Thanks to Facebook, you've recently connected with an old friend who lives in another state. She emails you frequently at work, often sharing racially charged jokes that you find offensive. Concerned about what would happen if your boss or coworkers saw her emails, you should

When you're writing email messages in the workplace, remember that business emails

Printed, hard-copy documents have no place in a court of law.

What are emoticons? Why are they controversial in business communication?

Compared to blogs, podcasts are

If you're a frequent user of social media, much of what you write will involve

When you're using an inverted pyramid style to write content for the web,

Using iTunes to distribute podcasts is unrealistic for most organizations.

In business-related email messages, it is a good idea to make frequent use of background colors and colored type to add visual appeal to the text.

Which of the following is not true of instant messaging?

A potential drawback of instant messaging involves ________ ________ or making sure that online correspondents are really who they appear to be.

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, Mechanics, and Usage

Format and Layout of Business Documents

Documentation of Report Sources

Filters

The feature of instant messaging enables users to see which people are at their desks and available to IM.

In an email message, "cc" refers to not only to the term carbon copy but also to .

A potential drawback of instant messaging involves or making sure that online correspondents are really who they appear to be.