Question 1

What are the five success indicators of American Honda's three-phase learning model initiative?

Accepted Answer

The five indicators that have been ident

Question 2

What learning approach did American Honda use to support the overall emphasis on growth and quality?

Accepted Answer

A) Instructor-led training 
B) Self-paced learning 
C) Blended learning 
D) Pure virtual online learning 
A) Instructor-led training 
B) Self-paced learning 
C) Blended learning 
D) Pure virtual online learning

Question 3

The most common approach to assess worker perceptions and satisfaction is through a formal survey.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following models is used by American Honda for quality improvement?

Accepted Answer

A) Enterprise process model 
B) Customer-supplier model 
C) Three-phase learning model 
D) Six Sigma Plus Continuous Improvement Model 
A) Enterprise process model 
B) Customer-supplier model 
C) Three-phase learning model 
D) Six Sigma Plus Continuous Improvement Model

Question 5

Which of the following is true regarding the employee suggestion system?

Accepted Answer

A) It decreases workforce flexibility. 
B) It leads to poor interpersonal relationships in the workplace. 
C) It leads to lower levels of motivation. 
D) It improves workers' reasoning ability and leads to higher levels of peer recognition. 
A) It decreases workforce flexibility. 
B) It leads to poor interpersonal relationships in the workplace. 
C) It leads to lower levels of motivation. 
D) It improves workers' reasoning ability and leads to higher levels of peer recognition.

Question 6

The term "workforce engagement" refers to:

Accepted Answer

A) the ability of an organization to accomplish its work processes through the knowledge, skills, abilities, and competencies of its workforce. 
B) the extent of workforce commitment, both emotional and intellectual, to accomplishing the work, mission, and vision of the organization. 
C) the art of creating conditions that allow the workforce to complete their work at their own peak level of efficiency. 
D) the ability of an organization to ensure sufficient staffing levels to accomplish its work processes and successfully deliver products and services to customers. 
A) the ability of an organization to accomplish its work processes through the knowledge, skills, abilities, and competencies of its workforce. 
B) the extent of workforce commitment, both emotional and intellectual, to accomplishing the work, mission, and vision of the organization. 
C) the art of creating conditions that allow the workforce to complete their work at their own peak level of efficiency. 
D) the ability of an organization to ensure sufficient staffing levels to accomplish its work processes and successfully deliver products and services to customers.

Question 7

Natural work teams are usually cross-functional,as they work on specific tasks or processes that cut across boundaries of several different departments.

Accepted Answer

A) True 
 B)False

Question 8

Problem-solving teams and project teams work more on an ad-hoc basis to address specific tasks or issues,often relating to quality improvement.

Accepted Answer

A) True 
 B)False

Question 9

According to Hackman and Oldham work design model,a job is said to have high _____ if it permits workers freedom,independence,and authority to exercise personal control over the work.

Accepted Answer

A) autonomy 
B) task identity 
C) task significance 
D) skill variety 
A) autonomy 
B) task identity 
C) task significance 
D) skill variety

Question 10

Define workforce management.What are the activities included under workforce management? What are the objectives of an effective workforce management system?

Accepted Answer

Workforce management is the function per

Question 11

Empowerment requires employees to step outside their traditional roles and make decisions previously made by managers.

Accepted Answer

A) True 
 B)False

Question 12

Creating a culture for high performance begins with senior leadership's commitment to the workforce.

Accepted Answer

A) True 
 B)False

Question 13

_____ refers to how employees are organized in formal and informal units,such as departments and teams.

Accepted Answer

A) Workforce engagement 
B) Work design 
C) Workforce capacity 
D) Job design 
A) Workforce engagement 
B) Work design 
C) Workforce capacity 
D) Job design

Question 14

Which of the following types of teams in an organization is usually cross-functional?

Accepted Answer

A) Project team 
B) Self-managed team 
C) Natural work team 
D) Quality circle 
A) Project team 
B) Self-managed team 
C) Natural work team 
D) Quality circle

Question 15

The workforce management system proposed by Frederick Taylor failed to improve productivity in organizations.

Accepted Answer

A) True 
 B)False

Question 16

The process measures that are used to assess workforce effectiveness include the number of suggestions that employees make,the numbers of participants in project teams,and participation in educational programs.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is true of the job enlargement approach to work design?

Accepted Answer

A) It leads to lower product quality. 
B) It allows workers to learn several tasks by rotating them from one to another. 
C) It results in lower production costs and reduces fragmentation of jobs. 
D) It leads to lower worker satisfaction. 
A) It leads to lower product quality. 
B) It allows workers to learn several tasks by rotating them from one to another. 
C) It results in lower production costs and reduces fragmentation of jobs. 
D) It leads to lower worker satisfaction.

Question 18

The term workforce capability refers to an organization's ability to:

Accepted Answer

A) ensure sufficient staffing levels to accomplish its work processes and successfully deliver products and services to customers. 
B) create conditions that can motivate all employees to accomplish their work at their own peak level of efficiency. 
C) create job satisfaction among employees by engaging them in their work and making them a part of the "fabric" of the organization. 
D) accomplish its work processes through the knowledge, skills, abilities, and competencies of its people. 
A) ensure sufficient staffing levels to accomplish its work processes and successfully deliver products and services to customers. 
B) create conditions that can motivate all employees to accomplish their work at their own peak level of efficiency. 
C) create job satisfaction among employees by engaging them in their work and making them a part of the "fabric" of the organization. 
D) accomplish its work processes through the knowledge, skills, abilities, and competencies of its people.

Question 19

The term "employee involvement" refers to:

Accepted Answer

A) the art of creating conditions that allow all employees to complete their work, at their own peak level of efficiency. 
B) an organization's ability to ensure sufficient staffing levels to accomplish its work processes in order to meet seasonal and varying demands. 
C) how employees are organized in formal and informal units, such as departments and teams, within an organization. 
D) any activity by which employees participate in work-related decisions and improvement activities with the objective of improving their motivation. 
A) the art of creating conditions that allow all employees to complete their work, at their own peak level of efficiency. 
B) an organization's ability to ensure sufficient staffing levels to accomplish its work processes in order to meet seasonal and varying demands. 
C) how employees are organized in formal and informal units, such as departments and teams, within an organization. 
D) any activity by which employees participate in work-related decisions and improvement activities with the objective of improving their motivation.

Question 20

Describe the steps taken by the HR team at Hewitt Associates to improve the productivity and growth opportunity for CS representatives.

Accepted Answer

The HR team at Hewitt Associates redesig

What are the five success indicators of American Honda's three-phase learning model initiative?

What learning approach did American Honda use to support the overall emphasis on growth and quality?

The most common approach to assess worker perceptions and satisfaction is through a formal survey.

Which of the following models is used by American Honda for quality improvement?

Which of the following is true regarding the employee suggestion system?

The term "workforce engagement" refers to:

Natural work teams are usually cross-functional,as they work on specific tasks or processes that cut across boundaries of several different departments.

Problem-solving teams and project teams work more on an ad-hoc basis to address specific tasks or issues,often relating to quality improvement.

According to Hackman and Oldham work design model,a job is said to have high _____ if it permits workers freedom,independence,and authority to exercise personal control over the work.

Define workforce management.What are the activities included under workforce management? What are the objectives of an effective workforce management system?

Empowerment requires employees to step outside their traditional roles and make decisions previously made by managers.

Creating a culture for high performance begins with senior leadership's commitment to the workforce.

_____ refers to how employees are organized in formal and informal units,such as departments and teams.

Which of the following types of teams in an organization is usually cross-functional?

The workforce management system proposed by Frederick Taylor failed to improve productivity in organizations.

The process measures that are used to assess workforce effectiveness include the number of suggestions that employees make,the numbers of participants in project teams,and participation in educational programs.

Which of the following is true of the job enlargement approach to work design?

The term workforce capability refers to an organization's ability to:

The term "employee involvement" refers to:

Describe the steps taken by the HR team at Hewitt Associates to improve the productivity and growth opportunity for CS representatives.

Introduction to Quality

Foundations of Quality Management

Customer Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 4: Workforce Focus

What are the five success indicators of American Honda's three-phase learning model initiative?

What learning approach did American Honda use to support the overall emphasis on growth and quality?

The most common approach to assess worker perceptions and satisfaction is through a formal survey.

Which of the following models is used by American Honda for quality improvement?

Which of the following is true regarding the employee suggestion system?

The term "workforce engagement" refers to:

Natural work teams are usually cross-functional,as they work on specific tasks or processes that cut across boundaries of several different departments.

Problem-solving teams and project teams work more on an ad-hoc basis to address specific tasks or issues,often relating to quality improvement.

According to Hackman and Oldham work design model,a job is said to have high _____ if it permits workers freedom,independence,and authority to exercise personal control over the work.

Define workforce management.What are the activities included under workforce management? What are the objectives of an effective workforce management system?

Empowerment requires employees to step outside their traditional roles and make decisions previously made by managers.

Creating a culture for high performance begins with senior leadership's commitment to the workforce.

_____ refers to how employees are organized in formal and informal units,such as departments and teams.

Which of the following types of teams in an organization is usually cross-functional?

The workforce management system proposed by Frederick Taylor failed to improve productivity in organizations.

The process measures that are used to assess workforce effectiveness include the number of suggestions that employees make,the numbers of participants in project teams,and participation in educational programs.

Which of the following is true of the job enlargement approach to work design?

The term workforce capability refers to an organization's ability to:

The term "employee involvement" refers to:

Describe the steps taken by the HR team at Hewitt Associates to improve the productivity and growth opportunity for CS representatives.

Introduction to Quality

Foundations of Quality Management

Customer Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters