Question 1

_____ is the function performed in organizations that facilitates the most effective use of people to achieve organizational and individual goals.

Accepted Answer

A) Marketing management 
B) Product management 
C) Brand management 
D) Workforce management 
A) Marketing management 
B) Product management 
C) Brand management 
D) Workforce management

Question 2

According to Kay Kendall and Glenn Bodison,which of the following "conditions of collaboration" refers to believing in the inherent worth of another person?

Accepted Answer

A) Respect 
B) Values 
C) Trust 
D) Purpose 
A) Respect 
B) Values 
C) Trust 
D) Purpose

Question 3

Using a structured problem-solving process helps teams to mitigate issues that might lead to storming.

Accepted Answer

A) True 
 B)False

Question 4

The nominal group technique helps to achieve consensus among team members by providing a way to prioritize and focus on important project objectives during the project definition stage.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following activities is a part of workforce management?

Accepted Answer

A) Procuring the resources to carry out the production process 
B) Identifying new markets for a product 
C) Developing a long-term strategy for the organization 
D) Assisting in design of work systems 
A) Procuring the resources to carry out the production process 
B) Identifying new markets for a product 
C) Developing a long-term strategy for the organization 
D) Assisting in design of work systems

Question 6

Which of the following is true of the workforce management system proposed and designed by Frederick W.Taylor?

Accepted Answer

A) The system failed to improve productivity in organizations. 
B) The system changed many manufacturing jobs into mindless and mundane tasks. 
C) The system focused on training the workers and foremen on planning the process rather than just meeting the productivity standards. 
D) The system succeeded in exploiting the knowledge and creativity of the workforce. 
A) The system failed to improve productivity in organizations. 
B) The system changed many manufacturing jobs into mindless and mundane tasks. 
C) The system focused on training the workers and foremen on planning the process rather than just meeting the productivity standards. 
D) The system succeeded in exploiting the knowledge and creativity of the workforce.

Question 7

Job enlargement is a work design approach that motivates employees by giving them more authority,responsibility,and autonomy rather than simply more or different work to do.

Accepted Answer

A) True 
 B)False

Question 8

According to the "engagement index" created by Gallup,employees who fall under the category of "not-engaged employees" undermine what their engaged coworkers accomplish.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following "conditions of collaboration," proposed by Kendall and Bodison,creates a congruency between what the organization stands for and the personal beliefs of the individual?

Accepted Answer

A) Respect 
B) Trust 
C) Communication 
D) Aligned values 
A) Respect 
B) Trust 
C) Communication 
D) Aligned values

Question 10

As managerial roles shift from directing and controlling to coaching and facilitating,managers who deal with cross-functional problems,benefit more from upward movement rather than horizontal movement in narrow functional areas.

Accepted Answer

A) True 
 B)False

Question 11

Teams that are organized to perform entire jobs,rather than specialized,assembly line-type work are known as _____ teams.

Accepted Answer

A) management 
B) natural work 
C) virtual 
D) quality 
A) management 
B) natural work 
C) virtual 
D) quality

Question 12

How has the hiring criteria changed in the recent years? List some of the innovative approaches being used by organizations to recruit employees.

Accepted Answer

Limited availability of people with the

Question 13

Organizations can assess worker satisfaction by:

Accepted Answer

A) measuring the improvements in team selection and planning processes. 
B) conducting a formal survey that includes questions regarding quality of workalike, teamwork, opportunities and training provided, and leadership. 
C) assessing the employee understanding of problem-solving approaches and the frequency of use of quality improvement tools by the employees. 
D) analyzing data related to time taken by the management team to respond to employee suggestions, and the number of suggestions implemented. 
A) measuring the improvements in team selection and planning processes. 
B) conducting a formal survey that includes questions regarding quality of workalike, teamwork, opportunities and training provided, and leadership. 
C) assessing the employee understanding of problem-solving approaches and the frequency of use of quality improvement tools by the employees. 
D) analyzing data related to time taken by the management team to respond to employee suggestions, and the number of suggestions implemented.

Question 14

An organization that has a strategic orientation to human resource management will:

Accepted Answer

A) focus on short-term immediate needs rather than future needs. 
B) rely on proven approaches in designing and implementing policies and procedures. 
C) focus on responding to stated needs of the organization rather than predicting unstated needs. 
D) adapt to changing business needs through innovative programs and systems. 
A) focus on short-term immediate needs rather than future needs. 
B) rely on proven approaches in designing and implementing policies and procedures. 
C) focus on responding to stated needs of the organization rather than predicting unstated needs. 
D) adapt to changing business needs through innovative programs and systems.

Question 15

Herzberg's Two-Factor theory states that factors such as recognition,advancement,achievement,and the nature of the work itself are effective in motivating employees to work harder.

Accepted Answer

A) True 
 B)False

Question 16

Kenneth works as a process associate in a company where he is unable to achieve a worklife balance.His personal problems are affecting his job performance.Even though he spends most of his time in the office,he is not able to perform his job effectively.According to the "engagement index" developed by Gallup,Kenneth will fall into the category of _____.

Accepted Answer

A) actively engaged employees 
B) not engaged employees 
C) engaged employees 
D) actively disengaged employees 
A) actively engaged employees 
B) not engaged employees 
C) engaged employees 
D) actively disengaged employees

Question 17

In Hewitt's employee engagement framework,resources and processes fall under the _____ component.

Accepted Answer

A) people 
B) company practices 
C) total rewards 
D) work 
A) people 
B) company practices 
C) total rewards 
D) work

Question 18

A team is said to be in the "storming" stage when team members disagree on team roles and challenges the way that the team will function.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is a process measure that helps to assess workforce effectiveness?

Accepted Answer

A) Employee turnover 
B) Job satisfaction 
C) Perceptions of teamwork and management effectiveness 
D) Number of suggestions made by the employees 
A) Employee turnover 
B) Job satisfaction 
C) Perceptions of teamwork and management effectiveness 
D) Number of suggestions made by the employees

Question 20

Empowerment,teamwork,and good working environment motivate employees intrinsically.

Accepted Answer

A) True 
 B)False

_____ is the function performed in organizations that facilitates the most effective use of people to achieve organizational and individual goals.

According to Kay Kendall and Glenn Bodison,which of the following "conditions of collaboration" refers to believing in the inherent worth of another person?

Using a structured problem-solving process helps teams to mitigate issues that might lead to storming.

The nominal group technique helps to achieve consensus among team members by providing a way to prioritize and focus on important project objectives during the project definition stage.

Which of the following activities is a part of workforce management?

Which of the following is true of the workforce management system proposed and designed by Frederick W.Taylor?

Job enlargement is a work design approach that motivates employees by giving them more authority,responsibility,and autonomy rather than simply more or different work to do.

According to the "engagement index" created by Gallup,employees who fall under the category of "not-engaged employees" undermine what their engaged coworkers accomplish.

Which of the following "conditions of collaboration," proposed by Kendall and Bodison,creates a congruency between what the organization stands for and the personal beliefs of the individual?

As managerial roles shift from directing and controlling to coaching and facilitating,managers who deal with cross-functional problems,benefit more from upward movement rather than horizontal movement in narrow functional areas.

Teams that are organized to perform entire jobs,rather than specialized,assembly line-type work are known as _____ teams.

How has the hiring criteria changed in the recent years? List some of the innovative approaches being used by organizations to recruit employees.

Organizations can assess worker satisfaction by:

An organization that has a strategic orientation to human resource management will:

Herzberg's Two-Factor theory states that factors such as recognition,advancement,achievement,and the nature of the work itself are effective in motivating employees to work harder.

In Hewitt's employee engagement framework,resources and processes fall under the _____ component.

A team is said to be in the "storming" stage when team members disagree on team roles and challenges the way that the team will function.

Which of the following is a process measure that helps to assess workforce effectiveness?

Empowerment,teamwork,and good working environment motivate employees intrinsically.

Introduction to Quality

Foundations of Quality Management

Customer Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 4: Workforce Focus

_____ is the function performed in organizations that facilitates the most effective use of people to achieve organizational and individual goals.

According to Kay Kendall and Glenn Bodison,which of the following "conditions of collaboration" refers to believing in the inherent worth of another person?

Using a structured problem-solving process helps teams to mitigate issues that might lead to storming.

The nominal group technique helps to achieve consensus among team members by providing a way to prioritize and focus on important project objectives during the project definition stage.

Which of the following activities is a part of workforce management?

Which of the following is true of the workforce management system proposed and designed by Frederick W.Taylor?

Job enlargement is a work design approach that motivates employees by giving them more authority,responsibility,and autonomy rather than simply more or different work to do.

According to the "engagement index" created by Gallup,employees who fall under the category of "not-engaged employees" undermine what their engaged coworkers accomplish.

Which of the following "conditions of collaboration," proposed by Kendall and Bodison,creates a congruency between what the organization stands for and the personal beliefs of the individual?

As managerial roles shift from directing and controlling to coaching and facilitating,managers who deal with cross-functional problems,benefit more from upward movement rather than horizontal movement in narrow functional areas.

Teams that are organized to perform entire jobs,rather than specialized,assembly line-type work are known as _____ teams.

How has the hiring criteria changed in the recent years? List some of the innovative approaches being used by organizations to recruit employees.

Organizations can assess worker satisfaction by:

An organization that has a strategic orientation to human resource management will:

Herzberg's Two-Factor theory states that factors such as recognition,advancement,achievement,and the nature of the work itself are effective in motivating employees to work harder.

In Hewitt's employee engagement framework,resources and processes fall under the _____ component.

A team is said to be in the "storming" stage when team members disagree on team roles and challenges the way that the team will function.

Which of the following is a process measure that helps to assess workforce effectiveness?

Empowerment,teamwork,and good working environment motivate employees intrinsically.

Introduction to Quality

Foundations of Quality Management

Customer Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters