Question 1

In an indirect message,all the reasons in favour of the sender's position are described before he/she gives the readers a chance to say no.

Accepted Answer

A) True 
 B)False

Question 2

A store is designing a highly anticipated catalogue for its fall collection.Which of the following actions would MOST LIKELY increase the store's credibility?

Accepted Answer

A) Writing in a lively,exciting style 
B) Stating the facts about each product 
C) Telling consumers that these prices represent once-in-a-lifetime savings 
D) Creating a glossy catalogue with colourful pictures 
A) Writing in a lively,exciting style 
B) Stating the facts about each product 
C) Telling consumers that these prices represent once-in-a-lifetime savings 
D) Creating a glossy catalogue with colourful pictures

Question 3

How should one overcome objections if they are false or based on misinformation?

Accepted Answer

If an objection is false or based on mis

Question 4

Both directed subject lines and benefit subject lines can be used as report titles.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following should be done when the sender needs a quick response?

Accepted Answer

A) Reinforce positive stories and psychological descriptions 
B) Find common ground 
C) Show that the time limit is real 
D) Send an indirect message 
A) Reinforce positive stories and psychological descriptions 
B) Find common ground 
C) Show that the time limit is real 
D) Send an indirect message

Question 6

What is the best subject line for a persuasive message?

Accepted Answer

The request,the topic,or a que

Question 7

Analyzing the audience members is important in order to establish common ground.

Accepted Answer

A) True 
 B)False

Question 8

A message should start with a request when the writer does not anticipate objections.

Accepted Answer

A) True 
 B)False

Question 9

The indirect,problem-solving approach works best when you anticipate your audience will be resistant to you and/or the message.

Accepted Answer

A) True 
 B)False

Question 10

In the context of organizing indirect requests,if you know the reader favours a solution to the problem that is different from the one you propose,what strategy should you use?

Accepted Answer

A) Show why the reader's solution will not work 
B) Acknowledge that the reader has a good argument 
C) Emphasize the solution by using "my" and "I" 
D) Ignore the reader's solution 
A) Show why the reader's solution will not work 
B) Acknowledge that the reader has a good argument 
C) Emphasize the solution by using "my" and "I" 
D) Ignore the reader's solution

Question 11

Which of the following should be done when quick agreement is expected?

Accepted Answer

A) Detail the results of the situation as they affect your reader. 
B) Summarize any additional benefits of the solution. 
C) Give readers all the information and details they will need to act on your request. 
D) Prove that any negative elements are outweighed by the advantages. 
A) Detail the results of the situation as they affect your reader. 
B) Summarize any additional benefits of the solution. 
C) Give readers all the information and details they will need to act on your request. 
D) Prove that any negative elements are outweighed by the advantages.

Question 12

A direct request pattern is MOST appropriate when:

Accepted Answer

A) the audience's initial reaction is negative. 
B) you can show that the audience benefits directly from doing as you ask. 
C) the audience's initial position is positive. 
D) the audience feels strongly about the subject. 
A) the audience's initial reaction is negative. 
B) you can show that the audience benefits directly from doing as you ask. 
C) the audience's initial position is positive. 
D) the audience feels strongly about the subject.

Question 13

Which of the following BEST defines the usefulness of PAIBOC questions?

Accepted Answer

A) They produce stories and psychological descriptions. 
B) They give a reason to act promptly. 
C) They examine the points a message should include. 
D) They find common ground. 
A) They produce stories and psychological descriptions. 
B) They give a reason to act promptly. 
C) They examine the points a message should include. 
D) They find common ground.

Question 14

Which of the following should be done when a message needs to overcome objections?

Accepted Answer

A) Ask immediately for the action you want. 
B) Summarize any additional benefits of the solution. 
C) Give readers all the information they will need to act on your request. 
D) Consider asking immediately for the information you want. 
A) Ask immediately for the action you want. 
B) Summarize any additional benefits of the solution. 
C) Give readers all the information they will need to act on your request. 
D) Consider asking immediately for the information you want.

Question 15

Successful communication contains an element of persuasion.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is an important element of persuasion?

Accepted Answer

A) Price 
B) Individualization 
C) Logic 
D) Background 
A) Price 
B) Individualization 
C) Logic 
D) Background

Question 17

You want your subordinate to get some information about last year's efforts to hire minorities.Which of the following would be the BEST subject line for this message?

Accepted Answer

A) Improving Affirmative Action Hiring 
B) Minority Hiring 
C) Request for Information about Last Year's Minority Hiring 
D) What You Should Do Next 
A) Improving Affirmative Action Hiring 
B) Minority Hiring 
C) Request for Information about Last Year's Minority Hiring 
D) What You Should Do Next

Question 18

Which of the following is NOT part of a problem-solving message?

Accepted Answer

A) A list of names of people who created the problem 
B) An appeal to the reader's ethical responsibilities 
C) An objective statement about the mutual problem 
D) A request for action on the part of the reader 
A) A list of names of people who created the problem 
B) An appeal to the reader's ethical responsibilities 
C) An objective statement about the mutual problem 
D) A request for action on the part of the reader

Question 19

Direct requests do not need to overcome objections.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following tones works BEST for messages?

Accepted Answer

A) A preachy order 
B) A polite message 
C) A parental message 
D) An arrogant question 
A) A preachy order 
B) A polite message 
C) A parental message 
D) An arrogant question

Exam 9: Composing Negative Messages

In an indirect message,all the reasons in favour of the sender's position are described before he/she gives the readers a chance to say no.

A store is designing a highly anticipated catalogue for its fall collection.Which of the following actions would MOST LIKELY increase the store's credibility?

How should one overcome objections if they are false or based on misinformation?

Both directed subject lines and benefit subject lines can be used as report titles.

Which of the following should be done when the sender needs a quick response?

What is the best subject line for a persuasive message?

Analyzing the audience members is important in order to establish common ground.

A message should start with a request when the writer does not anticipate objections.

The indirect,problem-solving approach works best when you anticipate your audience will be resistant to you and/or the message.

In the context of organizing indirect requests,if you know the reader favours a solution to the problem that is different from the one you propose,what strategy should you use?

Which of the following should be done when quick agreement is expected?

A direct request pattern is MOST appropriate when:

Which of the following BEST defines the usefulness of PAIBOC questions?

Which of the following should be done when a message needs to overcome objections?

Successful communication contains an element of persuasion.

Which of the following is an important element of persuasion?

You want your subordinate to get some information about last year's efforts to hire minorities.Which of the following would be the BEST subject line for this message?

Which of the following is NOT part of a problem-solving message?

Direct requests do not need to overcome objections.

Which of the following tones works BEST for messages?

Introducing Business Communications

Adapting Your Messages to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

Formatting Hardcopy Letters and Memos

Writing Electronic Messages

Composing Informative and Positive Messages

Composing Persuasive Messages

Communicating Reader Benefits

Communicating With Positive Emphasis

Communicating You-Attitude

Researching Information

Synthesizing and Documenting Information

Writing Information Reports

Writing Proposals and Analytical Reports

Writing Formal Reports

Using Visuals

Listening

Working and Writing in Teams

Planning, Managing, and Recording Meetings

Making Oral Presentations

Researching Jobs

Creating Persuasive Résumés

Creating Persuasive Application Letters

Filters