Question 1

Indirect approaches should be used only when:

Accepted Answer

A) resistance is expected from the reader. 
B) compliance is expected from the reader. 
C) the writer's organizational culture prefers such requests. 
D) the writer fears that a busy reader may not read a message whose relevance is not clear. 
A) resistance is expected from the reader. 
B) compliance is expected from the reader. 
C) the writer's organizational culture prefers such requests. 
D) the writer fears that a busy reader may not read a message whose relevance is not clear.

Question 2

Which of the following should be done when the writer anticipates objections?

Accepted Answer

A) Prove that any negative elements are outweighed by the advantages. 
B) Ask immediately for the action you want. 
C) Consider asking immediately for the information you want. 
D) Give readers all the details they will need to act on your request. 
A) Prove that any negative elements are outweighed by the advantages. 
B) Ask immediately for the action you want. 
C) Consider asking immediately for the information you want. 
D) Give readers all the details they will need to act on your request.

Question 3

Which of the following is a primary purpose of persuasive messages?

Accepted Answer

A) To establish a good impression of the writer 
B) To provide enough information so that the reader knows exactly what to do 
C) To reduce or eliminate future correspondence on the same subject 
D) To build a good relationship between the writer and reader 
A) To establish a good impression of the writer 
B) To provide enough information so that the reader knows exactly what to do 
C) To reduce or eliminate future correspondence on the same subject 
D) To build a good relationship between the writer and reader

Question 4

People are persuaded by the perceptions of the trustworthiness of the messenger.

Accepted Answer

A) True 
 B)False

Question 5

What are persuasive appeals?

Accepted Answer

People are persuaded by their perception

Indirect approaches should be used only when:

Which of the following should be done when the writer anticipates objections?

Which of the following is a primary purpose of persuasive messages?

People are persuaded by the perceptions of the trustworthiness of the messenger.

What are persuasive appeals?

Introducing Business Communications

Adapting Your Messages to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

Formatting Hardcopy Letters and Memos

Writing Electronic Messages

Composing Informative and Positive Messages

Composing Persuasive Messages

Communicating Reader Benefits

Communicating With Positive Emphasis

Communicating You-Attitude

Researching Information

Synthesizing and Documenting Information

Writing Information Reports

Writing Proposals and Analytical Reports

Writing Formal Reports

Using Visuals

Listening

Working and Writing in Teams

Planning, Managing, and Recording Meetings

Making Oral Presentations

Researching Jobs

Creating Persuasive Résumés

Creating Persuasive Application Letters

Filters

Exam 9: Composing Negative Messages

Indirect approaches should be used only when:

Which of the following should be done when the writer anticipates objections?

Which of the following is a primary purpose of persuasive messages?

People are persuaded by the perceptions of the trustworthiness of the messenger.

What are persuasive appeals?

Introducing Business Communications

Adapting Your Messages to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

Formatting Hardcopy Letters and Memos

Writing Electronic Messages

Composing Informative and Positive Messages

Composing Persuasive Messages

Communicating Reader Benefits

Communicating With Positive Emphasis

Communicating You-Attitude

Researching Information

Synthesizing and Documenting Information

Writing Information Reports

Writing Proposals and Analytical Reports

Writing Formal Reports

Using Visuals

Listening

Working and Writing in Teams

Planning, Managing, and Recording Meetings

Making Oral Presentations

Researching Jobs

Creating Persuasive Résumés

Creating Persuasive Application Letters

Filters