Question 1

Which of the following is a secondary purpose of negative messages?

Accepted Answer

A) To have the reader accept the message 
B) To have the reader read and understand the message 
C) To make the readers feel that the writer's decision is fair and reasonable 
D) To maintain as much goodwill as possible 
A) To have the reader accept the message 
B) To have the reader read and understand the message 
C) To make the readers feel that the writer's decision is fair and reasonable 
D) To maintain as much goodwill as possible

Question 2

In which of the following situations would it NOT be appropriate to use a buffer?

Accepted Answer

A) The reader trusts the writer. 
B) The reader is from a culture that believes it is okay to say "no". 
C) The reader will not take "no" for an answer. 
D) The reader will read the message with interest. 
A) The reader trusts the writer. 
B) The reader is from a culture that believes it is okay to say "no". 
C) The reader will not take "no" for an answer. 
D) The reader will read the message with interest.

Question 3

In a negative message to your superior,what should you do right after you tell him how a thing went wrong?

Accepted Answer

A) Describe the options for fixing the problem. 
B) Ask for input or action. 
C) Describe the problem 
D) Apologize for the problem. 
A) Describe the options for fixing the problem. 
B) Ask for input or action. 
C) Describe the problem 
D) Apologize for the problem.

Question 4

Psychological reactance can be prevented by:

Accepted Answer

A) limiting the reader's freedom. 
B) providing the readers an alternative that doesn't hurt you. 
C) agreeing with the reader. 
D) blaming the company's policies. 
A) limiting the reader's freedom. 
B) providing the readers an alternative that doesn't hurt you. 
C) agreeing with the reader. 
D) blaming the company's policies.

Question 5

Indicate the MOST appropriate ending to a letter of refusal.

Accepted Answer

A) Regrettably,you are the only customer who has had this problem so far. 
B) Please call me at 902-832-9718 for further information about the choices that are available to you. 
C) We are sorry we cannot accommodate your unusual request. 
D) I wish I could accommodate your request,but company policy prevents me from doing so. 
A) Regrettably,you are the only customer who has had this problem so far. 
B) Please call me at 902-832-9718 for further information about the choices that are available to you. 
C) We are sorry we cannot accommodate your unusual request. 
D) I wish I could accommodate your request,but company policy prevents me from doing so.

Which of the following is a secondary purpose of negative messages?

In which of the following situations would it NOT be appropriate to use a buffer?

In a negative message to your superior,what should you do right after you tell him how a thing went wrong?

Psychological reactance can be prevented by:

Indicate the MOST appropriate ending to a letter of refusal.

Introducing Business Communications

Adapting Your Messages to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

Formatting Hardcopy Letters and Memos

Writing Electronic Messages

Composing Negative Messages

Composing Persuasive Messages

Communicating Reader Benefits

Communicating With Positive Emphasis

Communicating You-Attitude

Researching Information

Synthesizing and Documenting Information

Writing Information Reports

Writing Proposals and Analytical Reports

Writing Formal Reports

Using Visuals

Listening

Working and Writing in Teams

Planning, Managing, and Recording Meetings

Making Oral Presentations

Researching Jobs

Creating Persuasive Résumés

Creating Persuasive Application Letters

Filters

Exam 8: Composing Informative and Positive Messages

Which of the following is a secondary purpose of negative messages?

In which of the following situations would it NOT be appropriate to use a buffer?

In a negative message to your superior,what should you do right after you tell him how a thing went wrong?

Psychological reactance can be prevented by:

Indicate the MOST appropriate ending to a letter of refusal.

Introducing Business Communications

Adapting Your Messages to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

Formatting Hardcopy Letters and Memos

Writing Electronic Messages

Composing Negative Messages

Composing Persuasive Messages

Communicating Reader Benefits

Communicating With Positive Emphasis

Communicating You-Attitude

Researching Information

Synthesizing and Documenting Information

Writing Information Reports

Writing Proposals and Analytical Reports

Writing Formal Reports

Using Visuals

Listening

Working and Writing in Teams

Planning, Managing, and Recording Meetings

Making Oral Presentations

Researching Jobs

Creating Persuasive Résumés

Creating Persuasive Application Letters

Filters