Exam 19: Using Visuals

Active listening is an innate ability.

List two reasons why good listening is important when you are being criticized.

Employers consider listening skills as:

Which of the following is a strategy for better listening?

Which of the following is a form of blocking?

Which of the following is an active response?

A good listener pays attention by:

Active listening is:

People from different cultures listen differently.

European Canadians indicate attention and involvement by:

List three ways to avoid listening errors caused by self-absorption.

Which of the following is a strategy to avoid listening errors caused by faulty assumptions?

Before you can listen actively,you must first:

The best managers spend most of their day:

On the job,it is important to focus on listening to facts rather than feelings.

Looking for flaws in speakers is a good way to make sure you understand their messages.

List the four strategies that good listeners use.

Which of the following is an example of preaching?

List three blocking responses and provide an alternative active response for each.

You can learn to avoid listening errors caused by focusing solely on facts by: