Exam 8: Problem Solving, Decision Making, and Creativity

Ben, a trainer, meets his team to discuss the possibility of senior engineers training new engineers. He also meets the human resources director to see if she can offer training seminars and to examine the effect of increased work experience on training requirements. Which step of the rational model of decision making is Ben at?

Select any three of the five guidelines to decision making and describe them.

Daphne, who works part-time and goes to school full-time, has the ability to obtain straight As but is not motivated to work for them. She thinks she can justify her low grades since she works part-time and is, therefore, not able to put in the hours required to get straight As. Which human compromise is this an example of?

Which of the following is a way to generate ideas in a group?

The failure to think independently and realistically as a group because of the desire to enjoy consensus and closeness is called

In the rational model of decision making, the selection and implementation of the best alternative

Creative thinking is not always a conscious process.

In the process of bounded rationality, which of the following steps comes after one identifies the problem?

Melvin is the owner of a musical instruments store. William, a music teacher, is a customer who regularly buys five to six electric guitars. One day, William asked Melvin if he could provide 10 custom guitars. Melvin didn't check to see if he could meet William's requirements but agreed to make the guitars. Later, Melvin realized that he didn't have the right parts to make the guitars and apologized to William for his failure. Which decision-making trap does this scenario exemplify?

In a crisis, a supervisor should

When supervisors notice that their group is showing the symptoms of groupthink, they should

A supervisor can benefit from his or her entire group's creativity by

Define creativity and describe the guidelines for thinking creatively.

One way to overcome barriers to creativity is to

When the consequences of a decision are great, which of the following should the supervisor follow?

Being decisive means

Which of the following is a guideline for proper decision making in the workplace?

Crumbs is a popular bread manufacturing company. It is famous for its unsliced bread, and many customers believe that slicing the bread will make it lose its flavor. So, when Charles, the manager of the company, decides to start selling presliced bread, assuming that the customers would find it more convenient, the customers protest. This is an example of the human compromise known as

To use the probability theory, a supervisor

Linda is the manager of a graphic design company. Her IT team asked for her consent to upgrade the editing software used by employees. Linda remembered that when such an upgrade was made in the previous month, all the systems crashed, and work was affected for several days. So, she refused to give consent for the upgrade even though such upgrades had been generally useful in the past. Which human compromise has influenced this decision?