Exam 3: Attitudes and Job Satisfaction

Attitudes are favorable or unfavorable evaluative statements about objects, people, or events.

In Indonesia, comfortable living occurs at about $30,000. Based on the measurement of comfortable living, which of the following is most likely to be true?

High levels of both job involvement and psychological empowerment are positively related to ________.

Discuss the cognitive dissonance theory. How do individuals seek consistency among their attitudes, and between their attitudes and their behavior?

________ refers to evaluative statements or judgments concerning objects, people, or events.

Which of the following, if true, would most strengthen the argument that Sonia is experiencing cognitive dissonance?

The most important thing a manager can do to raise employee satisfaction is to focus on ________.

Ben has been working as a process executive at an accounting firm for the past two years. A hard worker, his work is of good quality and he often puts in extra hours at the office to ensure his schedules are on track. Noticing his efforts, the management offers him a 20 percent hike. Two months later, Ben submits his resignation and soon joins a startup organization, at a senior position. Which of the following best explains this situation?

Oversharers can contribute to teamwork when they share personal stories related to organizational goals, according to a Harvard Business Review article.

Which of the following actions best represents Kelly's high job involvement?

An individual's involvement with, satisfaction with, and enthusiasm for the work he or she does is known as employee engagement.

Job satisfaction leads to employee's organizational citizenship behavior (OCB).

Discuss whether employee satisfaction is related to positive customer outcomes.

The exit-voice-loyalty-neglect framework expands employee response to include voice and loyalty-constructive behaviors that allow individuals to ________.

The human resource department of Palmer Inc. is aiming to understand the degree of employee engagement in the organization. Which of the following statements would best help them in the process?

Jonathan is a scientist for a local manufacturer that employs a large percentage of the small town where he lives. Until recently, Jonathan loved his job. However, it has been discovered that the company is releasing small amounts of toxins into the local river. Jonathan is extremely bothered by this information. Based on what you know about Jonathan, describe the cognitive dissonance that he is experiencing and two ways that Jonathan can alter his behavior or attitude to reduce the dissonance.

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is referred to as ________.

Which of the following questions best helps understand the degree of perceived organizational support among employees?

Creating a satisfied workforce guarantees successful organizational performance.

Karen is upset with her supervisor because she was denied her requested vacation days. She is experiencing a very low level of job satisfaction but cannot afford to quit her job. Describe three negative, passive responses that Karen might take due to her dissatisfaction. Imagine that her manager actively catches her in a manifestation of workplace deviance. Predict the outcome of Karen's behavior.