Exam 3: Attitudes and Job Satisfaction

Job dissatisfaction and antagonistic relationships with co-workers predict a variety of behaviors organizations find undesirable, including unionization attempts, substance abuse, undue socializing, and tardiness. These behaviors are indicators of a broader syndrome called ________.

Steve Werner is unhappy with his job and takes every possible vacation and sick day to avoid going to work. In addition, whenever he goes to work, he shows up late and skips important meetings. Werner is expressing his dissatisfaction through the ________ response.

If there is an inconsistency between an individual's attitude on a specific issue and his/her behavior, there are only two courses of action available-alter the attitude or alter the behavior.

Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their jobs, and their perceived autonomy is termed as ________.

Kim Anderson works as a campaign manager at an environmental organization in Ottawa. In the past few months, she has noticed that one team member, Janice Kenneth, has shown a lot of potential as the next project lead. However, Anderson heard from the grapevine that Kenneth may be quitting the job. She now needs to know whether she has the intention to lead the campaign in the next few months, which are crucial months for the campaign. Which of the following questions would best help Anderson understand Kenneth's intention toward the project?

Is there a relationship between employees whose personal values fit with the organization's CSR mission and job satisfaction? Explain.

Joseph Pierce is the managing director of Drake Coal Power Plant in North Yorkshire. He knows that coal is a major contributor to climate change and has made his research team study impacts of coal on the environment. After knowing the facts, he faces a high degree of dissonance between his values and behavior. Which of the following is he most likely to do to reduce the dissonance between his belief and behavior?

Lillian Stintson works for a global women's rights organization. In the past few months, she has traveled across the globe for the campaign she was working on. In addition, she has been working weekends to meet campaign milestones. She has now decided to take a month's holiday to relax and get a much-needed break. She knows that the organization will understand her need for a long holiday. Which of the following best represents Stintson's feeling?

Which of the following statements is true about measuring job satisfaction?

Cognitive dissonance explains the linkage between attitudes and behavior.

In her work in the publishing industry, Vera Loranzo seeks out new authors who she considers promising. In the past two years, she has found a number of new writers whose work she thought was exceptional and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. After learning about her management's decision, she is extremely frustrated and is beginning to resent the job she does. However, she knows there is nothing she can do and continues working because of the good perks and salary benefits the job offers. How can Loranzo's job attitude be best described?

The three components of an attitude are cognition, affect, and behavior.

Sally has just been passed over for a promotion and is still earning less than $40,000 a year. She is experiencing a very low level of job satisfaction. Describe two active responses that Sally might undertake due to her dissatisfaction. Design a plan that Sally's immediate supervisor can use to diffuse the situation and keep her on board with the company.

Which of the following is an example of the affective component of an attitude?

"Neglect" is an active and constructive response to dissatisfaction.

Why is it difficult to analyze the three components of an attitude separately? Provide a workplace example that demonstrates the three components.

The affective component of attitude is the emotional, or feeling, segment of an attitude.

Christina Hutchins was recently recruited by a publishing firm in Manhattan. During her first month on the job, she demonstrated positive core self-evaluations. Which of the following did she most likely do?

Which of the following, if true, would weaken the argument that Sonia is experiencing cognitive dissonance?

Which of the following is most likely to be a characteristic of disengaged employees?