Question 1

Which of the following is a type of response to dissatisfaction that is constructive and passive?

Accepted Answer

A) loyalty 
B) neglect 
C) voice 
D) reflect 
E) exit 
A) loyalty 
B) neglect 
C) voice 
D) reflect 
E) exit

Question 2

The human resource department of Healthy Eating, a chain of health food stores, recently conducted a survey to analyze employee commitment. Which of the following statements is most likely to indicate a high degree of organizational commitment?

Accepted Answer

A) I am a great believer in the importance of a healthy diet and this is why I am glad to be working for a company that is trying to make simple, healthy food available to all. 
B) I enjoy working for Healthy Eating because of the growth prospects that it offers and the wide range of responsibilities each one of us has. 
C) Even though I only work in the production department, it's good to know that my feedback gets considered during our interactive in-house sessions. 
D) The challenging nature of the work and the thoughtful and generous way the firm treats its staff has made Healthy Eating the best place I have ever worked in. 
E) My company offers me good perks and benefits. 
A) I am a great believer in the importance of a healthy diet and this is why I am glad to be working for a company that is trying to make simple, healthy food available to all. 
B) I enjoy working for Healthy Eating because of the growth prospects that it offers and the wide range of responsibilities each one of us has. 
C) Even though I only work in the production department, it's good to know that my feedback gets considered during our interactive in-house sessions. 
D) The challenging nature of the work and the thoughtful and generous way the firm treats its staff has made Healthy Eating the best place I have ever worked in. 
E) My company offers me good perks and benefits.

Question 3

The ________ response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity.

Accepted Answer

A) exit 
B) voice 
C) loyalty 
D) neglect 
E) acceptance 
A) exit 
B) voice 
C) loyalty 
D) neglect 
E) acceptance

Question 4

The statement, "A person who eats meat and then fights for animal rights demonstrates double standards" is an evaluative statement. Such an opinion constitutes the ________ component of an attitude.

Accepted Answer

A) cognitive 
B) affective 
C) reflective 
D) behavioral 
E) reactive 
A) cognitive 
B) affective 
C) reflective 
D) behavioral 
E) reactive

Question 5

________ is moderately correlated with organizational citizenship behavior.

Accepted Answer

A) Emotional contagion 
B) Job satisfaction 
C) Absenteeism 
D) Turnover rate 
E) Cognitive dissonance 
A) Emotional contagion 
B) Job satisfaction 
C) Absenteeism 
D) Turnover rate 
E) Cognitive dissonance

Question 6

Employees with positive core self-evaluations believe in their inner worth and basic competence and are more satisfied with their jobs than those with negative core self-evaluations. The concept of positive core self-evaluations indicates that ________.

Accepted Answer

A) promotions and growth opportunities influence job satisfaction 
B) employees should be regularly monitored and provided feedback 
C) job conditions have a direct influence on job satisfaction 
D) personality plays a role in job satisfaction 
E) pay always has a direct correlation with job satisfaction 
A) promotions and growth opportunities influence job satisfaction 
B) employees should be regularly monitored and provided feedback 
C) job conditions have a direct influence on job satisfaction 
D) personality plays a role in job satisfaction 
E) pay always has a direct correlation with job satisfaction

Question 7

Which of the following is most likely to be related to reduced absences and lower resignation rates?

Accepted Answer

A) high job involvement 
B) high cognitive dissonance 
C) low psychological empowerment 
D) low organizational commitment 
E) high emotional contagion 
A) high job involvement 
B) high cognitive dissonance 
C) low psychological empowerment 
D) low organizational commitment 
E) high emotional contagion

Question 8

Synergy Inc. is a medium-sized logistics company. The management is facing tough times as the workers are dissatisfied and are engaging in a number of deviant workplace behaviors such as stealing and substance abuse during working hours. The management is considering various options to curb these counterproductive behaviors. What would be a better way to deal with such forms of workplace deviance?

Accepted Answer

A) The management should let employees realize their wrongdoing on their own. 
B) The management should attack the source of the problem, i.e., the dissatisfaction. 
C) The management must introduce surveillance to ensure smooth flow of work. 
D) The management must suspend employees who engage in deviant workplace behaviors. 
E) The management must restrict the activities that adversely affect productivity. 
A) The management should let employees realize their wrongdoing on their own. 
B) The management should attack the source of the problem, i.e., the dissatisfaction. 
C) The management must introduce surveillance to ensure smooth flow of work. 
D) The management must suspend employees who engage in deviant workplace behaviors. 
E) The management must restrict the activities that adversely affect productivity.

Question 9

Rashid is dissatisfied at work. He feels he is paid too little and asked to do too much. To compensate for his perceived unjust pay, he regularly takes work supplies, such as computer ink cartridges, staplers, and reams of paper, home for personal use. Rashid's behavior is an example of ________.

Accepted Answer

A) employee OCB 
B) customer satisfaction 
C) high productivity 
D) turnover rate 
E) deviant behavior 
A) employee OCB 
B) customer satisfaction 
C) high productivity 
D) turnover rate 
E) deviant behavior

Question 10

Which of the following statements represents the cognitive component of attitude?

Accepted Answer

A) I have decided to inform my supervisor that I will be quitting my job. 
B) I intend to work during the weekend to meet the month's deadline. 
C) I feel upset about having to work during Christmas. 
D) It is disappointing to know that I did not get a good evaluation. 
E) This job is not giving me an opportunity to explore my skills. 
A) I have decided to inform my supervisor that I will be quitting my job. 
B) I intend to work during the weekend to meet the month's deadline. 
C) I feel upset about having to work during Christmas. 
D) It is disappointing to know that I did not get a good evaluation. 
E) This job is not giving me an opportunity to explore my skills.

Question 11

Organizational commitment is defined as ________.

Accepted Answer

A) the degree to which employees identify with the organization they work for and its goals 
B) the state of discord caused by opposition of values between people working together 
C) the degree to which an employee's sense of cognitive dissonance is related to his/her job 
D) the employee's degree of disagreement or differential opinions about organizational practices 
E) the degree to which employees believe their work impacts their organization significantly 
A) the degree to which employees identify with the organization they work for and its goals 
B) the state of discord caused by opposition of values between people working together 
C) the degree to which an employee's sense of cognitive dissonance is related to his/her job 
D) the employee's degree of disagreement or differential opinions about organizational practices 
E) the degree to which employees believe their work impacts their organization significantly

Question 12

Sarah Mayer works as a marketing executive and has been unhappy with her job profile for several months now. Over the months, she has regularly discussed with her manager how her skills lie in administrative tasks instead of in marketing. In addition, she discusses how she can make a smooth transition into the administrative role. Which type of response is Mayer using in this situation?

Accepted Answer

A) exit 
B) voice 
C) loyalty 
D) neglect 
E) performance 
A) exit 
B) voice 
C) loyalty 
D) neglect 
E) performance

Question 13

Which of the following does cognitive dissonance indicate between two or more attitudes or between behavior and attitudes?

Accepted Answer

A) congruity 
B) tenacity 
C) solidarity 
D) consistency 
E) incompatibility 
A) congruity 
B) tenacity 
C) solidarity 
D) consistency 
E) incompatibility

Question 14

What are core self-evaluations? Differentiate between positive and negative core self-evaluations.

Accepted Answer

Research has shown that people who have

Question 15

The relationship between pay and job satisfaction virtually disappears when one earns a pay package sufficient for or more than the comfortable living amount.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements is most likely to be true regarding cognitive dissonance?

Accepted Answer

A) High dissonance is accompanied by high rewards. 
B) People are less inspired to reduce dissonance when it is within their control. 
C) People are less likely to reduce dissonance when the behavior is crucial. 
D) People are more motivated to reduce dissonance when attitudes are important. 
E) The desire to reduce dissonance is not affected by moods and emotions. 
A) High dissonance is accompanied by high rewards. 
B) People are less inspired to reduce dissonance when it is within their control. 
C) People are less likely to reduce dissonance when the behavior is crucial. 
D) People are more motivated to reduce dissonance when attitudes are important. 
E) The desire to reduce dissonance is not affected by moods and emotions.

Question 17

________ refers to a positive feeling about one's job resulting from an evaluation of its characteristics.

Accepted Answer

A) Job satisfaction 
B) Job design 
C) Positivity offset 
D) Constructive dismissal 
E) Picketing 
A) Job satisfaction 
B) Job design 
C) Positivity offset 
D) Constructive dismissal 
E) Picketing

Question 18

Is there a relationship between job satisfaction and turnover? Explain.

Accepted Answer

The relationship between job satisfactio

Question 19

Johanna Rouse feels disheartened because she was not selected for the campaign exchange program in Amsterdam. Which component of an attitude does Rouse's feeling represent?

Accepted Answer

A) cognitive 
B) affective 
C) reflective 
D) behavioral 
E) reactive 
A) cognitive 
B) affective 
C) reflective 
D) behavioral 
E) reactive

Question 20

Which of the following questions best helps understand an employee's organizational commitment?

Accepted Answer

A) Do you feel you have a good working relationship with team members? 
B) Do you feel the organization will take care of you and your family in times of need? 
C) Do you enjoy your work even in the face of challenges? 
D) Does the organization provide valuable feedback to help you increase productivity? 
E) Do you believe in the organization's objective on sustainable work practices? 
A) Do you feel you have a good working relationship with team members? 
B) Do you feel the organization will take care of you and your family in times of need? 
C) Do you enjoy your work even in the face of challenges? 
D) Does the organization provide valuable feedback to help you increase productivity? 
E) Do you believe in the organization's objective on sustainable work practices?

Which of the following is a type of response to dissatisfaction that is constructive and passive?

The human resource department of Healthy Eating, a chain of health food stores, recently conducted a survey to analyze employee commitment. Which of the following statements is most likely to indicate a high degree of organizational commitment?

The ________ response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity.

The statement, "A person who eats meat and then fights for animal rights demonstrates double standards" is an evaluative statement. Such an opinion constitutes the ________ component of an attitude.

________ is moderately correlated with organizational citizenship behavior.

Employees with positive core self-evaluations believe in their inner worth and basic competence and are more satisfied with their jobs than those with negative core self-evaluations. The concept of positive core self-evaluations indicates that ________.

Which of the following is most likely to be related to reduced absences and lower resignation rates?

Rashid is dissatisfied at work. He feels he is paid too little and asked to do too much. To compensate for his perceived unjust pay, he regularly takes work supplies, such as computer ink cartridges, staplers, and reams of paper, home for personal use. Rashid's behavior is an example of ________.

Which of the following statements represents the cognitive component of attitude?

Organizational commitment is defined as ________.

Which of the following does cognitive dissonance indicate between two or more attitudes or between behavior and attitudes?

What are core self-evaluations? Differentiate between positive and negative core self-evaluations.

The relationship between pay and job satisfaction virtually disappears when one earns a pay package sufficient for or more than the comfortable living amount.

Which of the following statements is most likely to be true regarding cognitive dissonance?

________ refers to a positive feeling about one's job resulting from an evaluation of its characteristics.

Is there a relationship between job satisfaction and turnover? Explain.

Johanna Rouse feels disheartened because she was not selected for the campaign exchange program in Amsterdam. Which component of an attitude does Rouse's feeling represent?

Which of the following questions best helps understand an employee's organizational commitment?

What Is Organizational Behavior?

Diversity in Organizations

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 3: Attitudes and Job Satisfaction

Which of the following is a type of response to dissatisfaction that is constructive and passive?

The human resource department of Healthy Eating, a chain of health food stores, recently conducted a survey to analyze employee commitment. Which of the following statements is most likely to indicate a high degree of organizational commitment?

The ________ response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity.

The statement, "A person who eats meat and then fights for animal rights demonstrates double standards" is an evaluative statement. Such an opinion constitutes the ________ component of an attitude.

________ is moderately correlated with organizational citizenship behavior.

Employees with positive core self-evaluations believe in their inner worth and basic competence and are more satisfied with their jobs than those with negative core self-evaluations. The concept of positive core self-evaluations indicates that ________.

Which of the following is most likely to be related to reduced absences and lower resignation rates?

Rashid is dissatisfied at work. He feels he is paid too little and asked to do too much. To compensate for his perceived unjust pay, he regularly takes work supplies, such as computer ink cartridges, staplers, and reams of paper, home for personal use. Rashid's behavior is an example of ________.

Which of the following statements represents the cognitive component of attitude?

Organizational commitment is defined as ________.

Which of the following does cognitive dissonance indicate between two or more attitudes or between behavior and attitudes?

What are core self-evaluations? Differentiate between positive and negative core self-evaluations.

The relationship between pay and job satisfaction virtually disappears when one earns a pay package sufficient for or more than the comfortable living amount.

Which of the following statements is most likely to be true regarding cognitive dissonance?

________ refers to a positive feeling about one's job resulting from an evaluation of its characteristics.

Is there a relationship between job satisfaction and turnover? Explain.

Johanna Rouse feels disheartened because she was not selected for the campaign exchange program in Amsterdam. Which component of an attitude does Rouse's feeling represent?

Which of the following questions best helps understand an employee's organizational commitment?

What Is Organizational Behavior?

Diversity in Organizations

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters