Exam 1: Using Operations to Create Value

Manufacturing processes usually have:

The Internet of Things is a trend that affects operations and supply chain management in a minor way.

________ is the ability to accelerate or decelerate the rate of production quickly to handle large fluctuations in demand.

Every sub-contractor knew that their quality had to be excellent to be considered for the project; it was their ability to deliver on time that would secure the lucrative contract. Quality was recognized as being an ________, but on-time delivery was the ________.

The three-person crew worked their way through the neighborhood, testing doorknobs and windows and slipping past security systems like a team of ninjas. Of course, they weren't ninjas, but a crew of brazen burglars, hoping to grab cash and other valuables to fence at the next level of their supply chain. Fortune smiles on them on this day in the prestigious Edmond Oaks neighborhood. A lawn maintenance crew is creating a tremendous racket mowing and edging lawns, which completely drowns out the sounds of breaking glass. Details of the day's haul appear in Table C. a. What is the multifactor productivity? b. What is the labor productivity? Table C: The Haul Workers are paid at a flat rate of 20% of the sales price of the merchandise. Materials cost represents the cost of gasoline and surgical gloves, and overhead is 20% of the sales price of the merchandise.

Each function of an organization is connected with operations through shared ________.

Operations managers are involved at both the strategic and tactical levels of corporate strategy.

Table 1.2 The Abco Company manufactures electrical assemblies. The current process uses 10 workers and produces 200 units per hour. You are considering changing the process with new assembly methods that increase output to 300 units per hour, but will require 14 workers. Particulars are as follows: Workers are paid at a rate of $10 per hour, and overhead is charged at 140% (or 1.4 times) labor costs. Finished switches sell for $20 / unit. -Use the information provided in Table 1.2. What is the multifactor productivity of the new process?

Support functions in an organization include Accounting, Human Resources and Engineering.

________ measures the frequency with which delivery-time promises are met.

The utilization of sensor data to detect deteriorating machine parts prior to product failure is an example of which operations management application?

In response to social and political moves to discourage cigarette smoking, major cigarette manufacturers have had to diversify into other products. Identifying the pressures against smoking is an example of:

As a functional area of a business, Operations translates materials and services into outputs.

Firm A wants to enter a foreign market and has a skill that is difficult to duplicate. Firm B desires this skill, so Firm A works with Firm B in an arrangement known as a joint venture.

What are some disadvantages of globalization?

Productivity is defined as ________ divided by ________.

A(n) ________ is any activity or group of activities that takes one or more inputs, transforms and adds value to them, and provides one or more outputs for its customers.

In order to utilize the capabilities of the internet of things, the organizational roles of ________ and ________ will have to become more aligned, although they are traditionally two separate functional areas.

A nested process refers to a process within a process.

Name the two competitive priorities for quality and give an example of each.