Exam 1: Using Operations to Create Value

What are four core processes in a firm and how are they related?

A process involves transforming inputs into outputs.

If a retail store owner does not have a popular item in stock because he underestimated the forecasted sales for that item, he most likely has a challenge with:

Table 1.1 You are the Production Manager for the toy manufacturing process at the ABC Company. -Use the information provided in Table 1.1. An example of an internal customer is:

The process that facilitates the placement of orders and identifies, attracts, and builds relationships with external customers is called the:

Competitive priorities are the means by which operations implements the firm's corporate strategies.

How has global competition affected productivity? Cite specific examples and reference the productivity equation to support your thesis.

A firm once made purchasing decisions based on which supplier had the lowest cost. But once cash flow was healthy, purchasing decisions were made based on the fastest delivery of goods and services by firms. In this case, delivery speed is clearly the order qualifier.

The Gap, Inc. has targeted teenagers and young adults in need of casual clothes, and through its GapKids stores, the parents or guardians of infants through 12-year-olds. This is an example of:

Budgeting, recruiting, and scheduling are examples of a:

Every process has a customer.

Core competencies are:

Explain the types of decisions that operations managers are involved in and how they are linked to a firm's strategy.

The three mainline functions of any business are ________, ________, and ________.

Which one of the following statements is more of a general characteristic of a service organization, as compared to a manufacturing organization?

Operations management refers to the direction and control of inputs that transform processes into products and services.

A set of activities that delivers value to external customers is a:

Table 1.1 You are the Production Manager for the toy manufacturing process at the ABC Company. -Use the information provided in Table 1.1. An example of an external customer is:

Which of the following is an example of a nested process?

While other suppliers bidding for the contract brought bids with lower per unit costs, Orchard wanted to take delivery based on the fact that the components they were using were machined to their exacting specifications 99.99999% of the time. Orchard's competitive priority was: