Question 1

Keith assembles peanut valves and the recorded data is displayed in the table. What is the normal time for this job element if he is rated at 75%?

Accepted Answer

A)  greater than or equal to 3 minutes 
B)  less than 3 minutes but greater than or equal to 2.6 minutes 
C)  less than 2.6 minutes but greater than or equal to 2.2 minutes 
D)  less than 2.2 minutes 
A)  greater than or equal to 3 minutes 
B)  less than 3 minutes but greater than or equal to 2.6 minutes 
C)  less than 2.6 minutes but greater than or equal to 2.2 minutes 
D)  less than 2.2 minutes C

Question 2

A front office structure features high levels of customer contact where the service provider interacts directly with the internal or external customer.

Accepted Answer

A) True 
 B)False  True

Question 3

Flowcharts, service blueprints, and process charts are effective for defining and measuring processes.

Accepted Answer

A) True 
 B)False  True

Question 4

A professor can grade a quiz in 30 seconds. Over the course of an academic year he has 6 sections of a course with an average of 30 students with 10 quizzes in each section. If he is paid $40 an hour, how much is his annual quiz-grading labor cost to the university?

Accepted Answer

A)  $60 
B)  $100 
C)  $600 
D)  $36,000 
A)  $60 
B)  $100 
C)  $600 
D)  $36,000

Question 5

Performance measures such as average response times, repair times, and percent defective are referred to as:

Accepted Answer

A)  benchmarks. 
B)  metrics. 
C)  targets. 
D)  tactics. 
A)  benchmarks. 
B)  metrics. 
C)  targets. 
D)  tactics.

Question 6

The "Define" step of the Six Sigma Process Improvement Model entails establishing the ________ and boundaries of the process to be analyzed.

Accepted Answer

The answer of The "Define" step of the Six Sigma...

Question 7

Scenario 2.1
Garman observes a worker assembling peanut valves and records the data displayed in the table.
  
-Use the information in Scenario 2.1. What is the normal time for this job element if the rating factor is 80%?

Accepted Answer

A)  15 seconds 
B)  20 seconds 
C)  25 seconds 
D)  30 seconds 
A)  15 seconds 
B)  20 seconds 
C)  25 seconds 
D)  30 seconds

Question 8

A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table. The data collected from the past week's diners have been plotted and appear in the following graph. The number of complaints for each category is with each bar.  
How was the value for the point represented by the triangle calculated?

Accepted Answer

A)  $ \frac{3}{55+32} $ 
B)  $ \frac{55+32}{55+32} $ 
C)  $ \frac{32}{55+32+16+13+4+2} $ 
D)  $ \frac{55+32}{55+32+16+13+4+2} $ 
A)  $ \frac{3}{55+32} $ 
B)  $ \frac{55+32}{55+32} $ 
C)  $ \frac{32}{55+32+16+13+4+2} $ 
D)  $ \frac{55+32}{55+32+16+13+4+2} $

Question 9

Scenario 2.6
You currently purchase a part used in your production process from an outside supplier, and have decided to begin making this part in-house. You have two equipment options for moving production in-house: special-purpose equipment and general-purpose equipment. Cost information for these two options is as follows:
  
-Use Scenario 2.6 to answer this question. What are total costs under the General-Purpose Equipment option for an annual quantity of 40,000 units?

Accepted Answer

A)  $400,000 
B)  $450,000 
C)  $800,000 
D)  $850,000 
A)  $400,000 
B)  $450,000 
C)  $800,000 
D)  $850,000

Question 10

Widespread participation in process analysis is essential not only because of the work involved but also because:

Accepted Answer

A)  employees tend to neglect their regular work duties, thus no one falls too far behind. 
B)  it builds commitment. 
C)  no one can analyze a process by himself. 
D)  a silo mentality should prevail and this requires large numbers of workers. 
A)  employees tend to neglect their regular work duties, thus no one falls too far behind. 
B)  it builds commitment. 
C)  no one can analyze a process by himself. 
D)  a silo mentality should prevail and this requires large numbers of workers.

Question 11

A(n) ________ shows processing steps grouped according to which company department is responsible for performing them.

Accepted Answer

The answer of A(n) ________ shows processing steps grouped according...

Question 12

A systematic approach to process analysis includes the step:

Accepted Answer

A)  reengineering. 
B)  integration. 
C)  order fulfillment. 
D)  define scope. 
A)  reengineering. 
B)  integration. 
C)  order fulfillment. 
D)  define scope.

Question 13

The principle of postponement is modeled by the worker that has known his assignment for several weeks, but waits until the day before the product is to be delivered to begin production.

Accepted Answer

A) True 
 B)False

Question 14

An existing insurance application process requires manual keying of three different forms by a team of data entry operators. The three forms' input times appear in the following table along with the numbers of each type of form anticipated for the coming year. A proposed refinement in the process would reduce the number of forms but make each slightly longer. This would be combined with a search of public records on the World Wide Web as necessary. These times and quantities appear in the lower half of the table. If the labor rate for the data entry operators is the same, which method is preferable?

Accepted Answer

Annual Labor Cost = (Time to Perform Pro

Question 15

When volume is higher, automation and capital intensity are more likely.

Accepted Answer

A) True 
 B)False

Question 16

One method for a factory to gain operational focus is to:

Accepted Answer

A)  build large enough factories to produce all products and services the company offers. 
B)  hire more specialists and supervisors to control the operations. 
C)  reorganize existing facilities to the plant-within-plant (PWP) approach. 
D)  remodel stores to create the effect of many small boutiques under one roof. 
A)  build large enough factories to produce all products and services the company offers. 
B)  hire more specialists and supervisors to control the operations. 
C)  reorganize existing facilities to the plant-within-plant (PWP) approach. 
D)  remodel stores to create the effect of many small boutiques under one roof.

Question 17

Benchmarking studies must have:

Accepted Answer

A)  a direct competitor for comparison. 
B)  a team composed of at least one member from each department in the organization. 
C)  a team composed of at least one member from each department in the organization plus one customer of each process output. 
D)  quantitative goals. 
A)  a direct competitor for comparison. 
B)  a team composed of at least one member from each department in the organization. 
C)  a team composed of at least one member from each department in the organization plus one customer of each process output. 
D)  quantitative goals.

Question 18

A flowchart created at the strategic level of an organization should show:

Accepted Answer

A)  core processes and their linkages. 
B)  details of a process as bracketed by its scope. 
C)  individual steps that may have been aggregated at a higher level of analysis. 
D)  areas that are seen and unseen by the customer. 
A)  core processes and their linkages. 
B)  details of a process as bracketed by its scope. 
C)  individual steps that may have been aggregated at a higher level of analysis. 
D)  areas that are seen and unseen by the customer.

Question 19

Which one of the following statements on the concept of focused factories is best?

Accepted Answer

A)  emphasizes economies of scale, rather than diseconomies of scale 
B)  prefers larger facilities producing all of the products or services the company offers 
C)  reduces the range of demands placed on an operation so management can concentrate on fewer tasks 
D)  emphasizes flexibility rather than cost 
A)  emphasizes economies of scale, rather than diseconomies of scale 
B)  prefers larger facilities producing all of the products or services the company offers 
C)  reduces the range of demands placed on an operation so management can concentrate on fewer tasks 
D)  emphasizes flexibility rather than cost

Question 20

A(n) ________ process would probably not be used to produce products before a customer has placed a firm order.

Accepted Answer

The answer of A(n) ________ process would probably not be...

Exam 2: Process Strategy and Analysis

Keith assembles peanut valves and the recorded data is displayed in the table. What is the normal time for this job element if he is rated at 75%?

A front office structure features high levels of customer contact where the service provider interacts directly with the internal or external customer.

Flowcharts, service blueprints, and process charts are effective for defining and measuring processes.

A professor can grade a quiz in 30 seconds. Over the course of an academic year he has 6 sections of a course with an average of 30 students with 10 quizzes in each section. If he is paid $40 an hour, how much is his annual quiz-grading labor cost to the university?

Performance measures such as average response times, repair times, and percent defective are referred to as:

The "Define" step of the Six Sigma Process Improvement Model entails establishing the ________ and boundaries of the process to be analyzed.

Scenario 2.1 Garman observes a worker assembling peanut valves and records the data displayed in the table. -Use the information in Scenario 2.1. What is the normal time for this job element if the rating factor is 80%?

Widespread participation in process analysis is essential not only because of the work involved but also because:

A(n) ________ shows processing steps grouped according to which company department is responsible for performing them.

A systematic approach to process analysis includes the step:

The principle of postponement is modeled by the worker that has known his assignment for several weeks, but waits until the day before the product is to be delivered to begin production.

When volume is higher, automation and capital intensity are more likely.

One method for a factory to gain operational focus is to:

Benchmarking studies must have:

A flowchart created at the strategic level of an organization should show:

Which one of the following statements on the concept of focused factories is best?

A(n) ________ process would probably not be used to produce products before a customer has placed a firm order.

Using Operations to Create Value

Quality and Performance

Capacity Planning

Constraint Management

Lean Systems

Project Management

Forecasting

Inventory Management

Operations Planning and Scheduling

Resource Planning

Supply Chain Design

Supply Chain Logistic Networks

Supply Chain Integration

Supply Chain Sustainability

Supplement A Decision Making

Supplement J Operations Scheduling

Supplement K Layout

Supplement B Waiting Lines

Supplement C Special Inventory Models

Supplement D Linear Programming

Supplement E Simulation

Supplement F Financial Analysis

Supplement G Acceptance Sampling Plans

Supplement H Measuring Output Rates

Supplement I Learning Curve Analysis

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