Question 1

NAFTA seeks to phase out all trade and tariff barriers between the United States and Asia.

Accepted Answer

A) True 
 B)False

Question 2

Which of the international operations strategies uses import/export or licensing of existing products?

Accepted Answer

A)  international strategy 
B)  global strategy 
C)  transnational strategy 
D)  multidomestic strategy 
E)  worldwide strategy 
A)  international strategy 
B)  global strategy 
C)  transnational strategy 
D)  multidomestic strategy 
E)  worldwide strategy

Question 3

________ and ________ are two issues where significant cultural differences are large, yet progress toward global uniformity is slowly being accepted.

Accepted Answer

Bribery, p

Question 4

Which of the following is an example of competing on quick response?

Accepted Answer

A)  A firm produces its product with less raw material waste than its competitors do. 
B)  A firm offers more reliable products than its competitors do. 
C)  A firm's products are introduced into the market faster than its competitors' products. 
D)  A firm utilizes its capacity more effectively than its competitors do. 
E)  A firm advertises more than its competitors do. 
A)  A firm produces its product with less raw material waste than its competitors do. 
B)  A firm offers more reliable products than its competitors do. 
C)  A firm's products are introduced into the market faster than its competitors' products. 
D)  A firm utilizes its capacity more effectively than its competitors do. 
E)  A firm advertises more than its competitors do.

Question 5

NAFTA seeks to phase out all trade and tariff barriers among Canada, Mexico, and the United States.

Accepted Answer

A) True 
 B)False

Question 6

Experience differentiation is an extension of product differentiation, accomplished by using people's five senses to create an experience rather than simply providing a service.

Accepted Answer

A) True 
 B)False

Question 7

Outsourcing manufacturing is also known as:

Accepted Answer

A)  license manufacturing. 
B)  sublease manufacturing. 
C)  concurrent manufacturing. 
D)  hollow manufacturing. 
E)  contract manufacturing. 
A)  license manufacturing. 
B)  sublease manufacturing. 
C)  concurrent manufacturing. 
D)  hollow manufacturing. 
E)  contract manufacturing.

Question 8

The term renewal has been created to describe the return of business activity to the originating country.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is LEAST likely to be a low-cost leadership competitive advantage?

Accepted Answer

A)  low overhead 
B)  effective capacity use 
C)  inventory management 
D)  broad product line 
E)  mass production 
A)  low overhead 
B)  effective capacity use 
C)  inventory management 
D)  broad product line 
E)  mass production

Question 10

Cost minimization is an appropriate strategy in which stage of the product life cycle?

Accepted Answer

A)  introduction 
B)  growth 
C)  adolescence 
D)  decline 
E)  retirement 
A)  introduction 
B)  growth 
C)  adolescence 
D)  decline 
E)  retirement

Question 11

The creation of a unique advantage over competitors is called a(n) ________.

Accepted Answer

competitiv

Question 12

Identify five countries from which Boeing's 787 Dreamliner has suppliers.

Accepted Answer

Any five of: France,

Question 13

Which of the following is NOT an advantage of outsourcing?

Accepted Answer

A)  cost savings 
B)  gaining outside expertise 
C)  improving operations and service 
D)  outsourcing core competencies 
E)  accessing outside technology 
A)  cost savings 
B)  gaining outside expertise 
C)  improving operations and service 
D)  outsourcing core competencies 
E)  accessing outside technology

Question 14

Which of the following best describes experience differentiation?

Accepted Answer

A)  immerses consumers in the delivery of a service 
B)  uses people's five senses to enhance the service 
C)  complements physical elements with visual and sound elements 
D)  consumers may become active participants in the product or service 
E)  All of the these are elements of experience differentiation. 
A)  immerses consumers in the delivery of a service 
B)  uses people's five senses to enhance the service 
C)  complements physical elements with visual and sound elements 
D)  consumers may become active participants in the product or service 
E)  All of the these are elements of experience differentiation.

Question 15

The World Trade Organization helps provide governments and industries around the world with protection from firms that engage in unethical conduct.

Accepted Answer

A) True 
 B)False

Question 16

A product will always be in the same stage of its product life cycle regardless of the country.

Accepted Answer

A) True 
 B)False

Question 17

The ability of an organization to produce services that, by utilizing the consumer's five senses, have some uniqueness in their characteristics is:

Accepted Answer

A)  sensory response. 
B)  time-based competition. 
C)  differentiation. 
D)  flexible response. 
E)  experience differentiation. 
A)  sensory response. 
B)  time-based competition. 
C)  differentiation. 
D)  flexible response. 
E)  experience differentiation.

Question 18

Franz Colruyt has achieved low-cost leadership through:

Accepted Answer

A)  effective use of voice mail. 
B)  plastic, not paper, shopping bags. 
C)  background music that subtly encourages shoppers to buy more. 
D)  converting factories, garages, and theaters into retail outlets. 
E)  exclusive use of the Euro. 
A)  effective use of voice mail. 
B)  plastic, not paper, shopping bags. 
C)  background music that subtly encourages shoppers to buy more. 
D)  converting factories, garages, and theaters into retail outlets. 
E)  exclusive use of the Euro.

Question 19

Define the functional areas of a typical business.

Accepted Answer

Functional areas are the major

Question 20

Which of the following is NOT an example of a multidomestic strategy?

Accepted Answer

A)  McDonald's stores in India do not sell sandwiches made of beef. 
B)  IKEA sells standardized, Swedish designed, self-assembly furniture products. 
C)  The restaurants in Disneyland Paris feature recipes revised for local tastes and increased outdoor seating. 
D)  Heinz takes over Honig (Holland) that makes local traditional delicacies. 
E)  Each Hard Rock Café restaurant is designed to reflect the culture and preferences of its location. 
A)  McDonald's stores in India do not sell sandwiches made of beef. 
B)  IKEA sells standardized, Swedish designed, self-assembly furniture products. 
C)  The restaurants in Disneyland Paris feature recipes revised for local tastes and increased outdoor seating. 
D)  Heinz takes over Honig (Holland) that makes local traditional delicacies. 
E)  Each Hard Rock Café restaurant is designed to reflect the culture and preferences of its location.

Exam 2: Operations Strategy in a Global Environment

NAFTA seeks to phase out all trade and tariff barriers between the United States and Asia.

Which of the international operations strategies uses import/export or licensing of existing products?

________ and ________ are two issues where significant cultural differences are large, yet progress toward global uniformity is slowly being accepted.

Which of the following is an example of competing on quick response?

NAFTA seeks to phase out all trade and tariff barriers among Canada, Mexico, and the United States.

Experience differentiation is an extension of product differentiation, accomplished by using people's five senses to create an experience rather than simply providing a service.

Outsourcing manufacturing is also known as:

The term renewal has been created to describe the return of business activity to the originating country.

Which of the following is LEAST likely to be a low-cost leadership competitive advantage?

Cost minimization is an appropriate strategy in which stage of the product life cycle?

The creation of a unique advantage over competitors is called a(n) ________.

Identify five countries from which Boeing's 787 Dreamliner has suppliers.

Which of the following is NOT an advantage of outsourcing?

Which of the following best describes experience differentiation?

The World Trade Organization helps provide governments and industries around the world with protection from firms that engage in unethical conduct.

A product will always be in the same stage of its product life cycle regardless of the country.

The ability of an organization to produce services that, by utilizing the consumer's five senses, have some uniqueness in their characteristics is:

Franz Colruyt has achieved low-cost leadership through:

Define the functional areas of a typical business.

Which of the following is NOT an example of a multidomestic strategy?

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategies

Location Strategies

Human Resources, Job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Applying Analytics to Big Data in Operations Management

Filters

and are two issues where significant cultural differences are large, yet progress toward global uniformity is slowly being accepted.