Question 1

Porter introduced the concept of value-chain analysis.

Accepted Answer

A) True 
 B)False

Question 2

A company is deciding between 2 foreign firms to provide its call center services. A factor-rating method is used. Factors are rated on a scale of 1-10, with 10 being the best score.
A: If the factors are weighted equally (respective weights of .3333), which firm is preferred?
B: Suppose a consultant recommended that Factor 2 be twice as important as Factor 1, while Factor 3 should be three times as important as Factor 2. Which firm is best now using a weighted method? (Round your weights to the nearest four decimal places.)

Accepted Answer

A: Firm A = 6(.3333) + 7(.3333) + 10(.33

Question 3

Coca Cola and Nestlé are two firms that have benefited from the use of:

Accepted Answer

A)  the multidomestic strategy option. 
B)  the international strategy option. 
C)  the transnational strategy option. 
D)  the maquiladora system in Europe. 
E)  the global strategy option. 
A)  the multidomestic strategy option. 
B)  the international strategy option. 
C)  the transnational strategy option. 
D)  the maquiladora system in Europe. 
E)  the global strategy option.

Question 4

A firm can effectively use its operations function to yield competitive advantage through all of the following EXCEPT:

Accepted Answer

A)  customization of the product. 
B)  setting equipment utilization goals below the industry average. 
C)  speed of delivery. 
D)  constant innovation of new products. 
E)  maintaining a variety of product options. 
A)  customization of the product. 
B)  setting equipment utilization goals below the industry average. 
C)  speed of delivery. 
D)  constant innovation of new products. 
E)  maintaining a variety of product options.

Question 5

Which of the following statements is most correct?

Accepted Answer

A)  KSFs are often necessary, but not sufficient for competitive advantage. 
B)  KSFs are often sufficient, but not necessary for competitive advantage. 
C)  KSFs are neither necessary nor sufficient for competitive advantage. 
D)  KSFs are both necessary and sufficient for competitive advantage. 
E)  None of these statements are correct. 
A)  KSFs are often necessary, but not sufficient for competitive advantage. 
B)  KSFs are often sufficient, but not necessary for competitive advantage. 
C)  KSFs are neither necessary nor sufficient for competitive advantage. 
D)  KSFs are both necessary and sufficient for competitive advantage. 
E)  None of these statements are correct.

Question 6

An operations manager is performing a factor-rating analysis to help him choose an outsourcing provider. He is focusing on two factors: A and B, using a weight of 75% for factor A and 25% for factor B. He has scored five different potential providers on both factors, using a scale of 1-5, with 1 representing the BEST score. Based on the scores provided in the table below, which provider should be chosen?

Accepted Answer

A)  Alpha 
B)  Beta 
C)  Gamma 
D)  Phi 
E)  Omega 
A)  Alpha 
B)  Beta 
C)  Gamma 
D)  Phi 
E)  Omega

Question 7

Boeing's development of the 787 Dreamliner is an example of a company obtaining a competitive advantage through quick response.

Accepted Answer

A) True 
 B)False

Question 8

________ is the stage in the product life cycle at which it is a poor time to change quality.

Accepted Answer

The answer of ________ is the stage in the product...

Question 9

A resources view is used to identify activities that represent strengths, or potential strengths, and may be opportunities for developing competitive advantage.

Accepted Answer

A) True 
 B)False

Question 10

Provide an example of an organization that achieves competitive advantage through experience differentiation. Explain.

Accepted Answer

Answers will vary, but Disney and Hard R

Question 11

Perform a SWOT analysis of Boeing's 787 Dreamliner using the information presented in the text.

Accepted Answer

Strengths-Technological advances (8% inc

Question 12

The return of business activity to the originating country is known as ________.

Accepted Answer

The answer of The return of business activity to the...

Question 13

Cost cutting in international operations can take place because of:

Accepted Answer

A)  lower taxes and tariffs. 
B)  lower wage scales. 
C)  lower indirect costs. 
D)  less stringent regulations. 
E)  all of the above. 
A)  lower taxes and tariffs. 
B)  lower wage scales. 
C)  lower indirect costs. 
D)  less stringent regulations. 
E)  all of the above.

Question 14

The ________ strategy describes a condition in which material, people, and ideas cross or transgress national boundaries.

Accepted Answer

The answer of The ________ strategy describes a condition in...

Porter introduced the concept of value-chain analysis.

Coca Cola and Nestlé are two firms that have benefited from the use of:

A firm can effectively use its operations function to yield competitive advantage through all of the following EXCEPT:

Which of the following statements is most correct?

Boeing's development of the 787 Dreamliner is an example of a company obtaining a competitive advantage through quick response.

________ is the stage in the product life cycle at which it is a poor time to change quality.

A resources view is used to identify activities that represent strengths, or potential strengths, and may be opportunities for developing competitive advantage.

Provide an example of an organization that achieves competitive advantage through experience differentiation. Explain.

Perform a SWOT analysis of Boeing's 787 Dreamliner using the information presented in the text.

The return of business activity to the originating country is known as ________.

Cost cutting in international operations can take place because of:

The ________ strategy describes a condition in which material, people, and ideas cross or transgress national boundaries.

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategies

Location Strategies

Human Resources, Job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Applying Analytics to Big Data in Operations Management

Filters

Exam 2: Operations Strategy in a Global Environment

Porter introduced the concept of value-chain analysis.

Coca Cola and Nestlé are two firms that have benefited from the use of:

A firm can effectively use its operations function to yield competitive advantage through all of the following EXCEPT:

Which of the following statements is most correct?

Boeing's development of the 787 Dreamliner is an example of a company obtaining a competitive advantage through quick response.

________ is the stage in the product life cycle at which it is a poor time to change quality.

A resources view is used to identify activities that represent strengths, or potential strengths, and may be opportunities for developing competitive advantage.

Provide an example of an organization that achieves competitive advantage through experience differentiation. Explain.

Perform a SWOT analysis of Boeing's 787 Dreamliner using the information presented in the text.

The return of business activity to the originating country is known as ________.

Cost cutting in international operations can take place because of:

The ________ strategy describes a condition in which material, people, and ideas cross or transgress national boundaries.

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategies

Location Strategies

Human Resources, Job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Applying Analytics to Big Data in Operations Management

Filters