Question 1

Which of the following activities takes place most immediately once the mission has been developed?

Accepted Answer

A)  The firm develops alternative or back-up missions in case the original mission fails. 
B)  The functional areas develop their functional area strategies. 
C)  The functional areas develop their supporting missions. 
D)  The ten OM decision areas are prioritized. 
E)  Operational tactics are developed. 
A)  The firm develops alternative or back-up missions in case the original mission fails. 
B)  The functional areas develop their functional area strategies. 
C)  The functional areas develop their supporting missions. 
D)  The ten OM decision areas are prioritized. 
E)  Operational tactics are developed.

Question 2

The purpose of NAFTA is to:

Accepted Answer

A)  substitute cheap labor in Mexico for expensive labor in the United States. 
B)  curb illegal immigration from Mexico to the United States. 
C)  phase out all trade and tariff barriers between North America and South America. 
D)  phase out all trade and tariff barriers between the United States, Canada, and Mexico. 
E)  provide fair and equitable tariff rates for trade between the United States, Canada, and Mexico. 
A)  substitute cheap labor in Mexico for expensive labor in the United States. 
B)  curb illegal immigration from Mexico to the United States. 
C)  phase out all trade and tariff barriers between North America and South America. 
D)  phase out all trade and tariff barriers between the United States, Canada, and Mexico. 
E)  provide fair and equitable tariff rates for trade between the United States, Canada, and Mexico.

Question 3

Which of the following is an example of competing on the basis of differentiation?

Accepted Answer

A)  A firm manufactures its product with less raw material waste than its competitors do. 
B)  A firm's products are introduced into the market faster than its competitors' products are. 
C)  A firm's distribution network routinely delivers its product on time. 
D)  A firm offers a much broader product line than its competitors do. 
E)  A firm advertises more than its competitors do. 
A)  A firm manufactures its product with less raw material waste than its competitors do. 
B)  A firm's products are introduced into the market faster than its competitors' products are. 
C)  A firm's distribution network routinely delivers its product on time. 
D)  A firm offers a much broader product line than its competitors do. 
E)  A firm advertises more than its competitors do.

Question 4

Which of the following is NOT an example of competing on the basis of differentiation?

Accepted Answer

A)  A car manufacturer offers the best warranty in the automobile industry. 
B)  A firm designs its smart phone product with unique features. 
C)  A movie theater distinguishes itself by offering cinema suites and dine-in options. 
D)  A firm offers a much broader product line than its competitors do. 
E)  A firm advertises more than its competitors do. 
A)  A car manufacturer offers the best warranty in the automobile industry. 
B)  A firm designs its smart phone product with unique features. 
C)  A movie theater distinguishes itself by offering cinema suites and dine-in options. 
D)  A firm offers a much broader product line than its competitors do. 
E)  A firm advertises more than its competitors do.

Question 5

Porter's Five Forces Model contains which of the following?

Accepted Answer

A)  immediate rivals 
B)  potential entrants 
C)  customers 
D)  suppliers 
E)  all of the these 
A)  immediate rivals 
B)  potential entrants 
C)  customers 
D)  suppliers 
E)  all of the these

Question 6

Boeing's new 787 Dreamliner:

Accepted Answer

A)  is assembled in Washington, D.C. 
B)  uses engines from Japan. 
C)  has its fuselage sections built in Australia. 
D)  has increased efficiency from new engine technology. 
E)  results from a partnership of about a dozen companies. 
A)  is assembled in Washington, D.C. 
B)  uses engines from Japan. 
C)  has its fuselage sections built in Australia. 
D)  has increased efficiency from new engine technology. 
E)  results from a partnership of about a dozen companies.

Question 7

Key success factors and core competencies are synonyms.

Accepted Answer

A) True 
 B)False

Question 8

Due to cultural reasons, there are more female managers in the Middle East than in India.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following OM strategy/issues should a firm with a product in the maturity stage of its life cycle be LEAST concerned with at the present time?

Accepted Answer

A)  increase capacity 
B)  long production runs 
C)  standardization 
D)  cost cutting 
E)  fewer rapid product changes 
A)  increase capacity 
B)  long production runs 
C)  standardization 
D)  cost cutting 
E)  fewer rapid product changes

Question 10

A company is choosing an outside firm to provide its payroll services. It has chosen four comparative categories of interest: client reviews, financial condition, IT capabilities, and government stability. These categories have been assigned weights of 20%, 10%, 40%, and 30%, respectively. Three potential providers were scored on each of those factors (see table below) using a scale of 1-10, with a score of 1 meaning worst possible and 10 meaning best possible. Using the factor-rating method, which provider should be chosen?

Accepted Answer

Provider A: 2(.2) + 8(.1) + 5(.4) + 3(.3

Question 11

A multinational corporation is a firm with extensive international business involvement.

Accepted Answer

A) True 
 B)False

Question 12

Outsourcing is simply an extension of the long-standing practice of:

Accepted Answer

A)  subcontracting. 
B)  importing. 
C)  exporting. 
D)  postponement. 
E)  e-procurement. 
A)  subcontracting. 
B)  importing. 
C)  exporting. 
D)  postponement. 
E)  e-procurement.

Question 13

According to the authors, which of the following strategic concepts allow firms to achieve their missions?

Accepted Answer

A)  productivity, efficiency, and quality leadership 
B)  differentiation, cost leadership, and response 
C)  differentiation, quality leadership, and response 
D)  distinctive competency, cost leadership, and experience 
E)  differentiation, distinctive competency, quality leadership, and capacity 
A)  productivity, efficiency, and quality leadership 
B)  differentiation, cost leadership, and response 
C)  differentiation, quality leadership, and response 
D)  distinctive competency, cost leadership, and experience 
E)  differentiation, distinctive competency, quality leadership, and capacity

Question 14

Service organizations can immerse the consumer in the service, or have the consumer become a participant in the service, as they practice ________.

Accepted Answer

experience

Question 15

How can global operations improve the supply chain?

Accepted Answer

The supply chain can often be

Question 16

Key success factors are those activities that are key to achieving comparative advantage.

Accepted Answer

A) True 
 B)False

Question 17

Competitive advantage through operations can be achieved by ________, ________, and/or ________.

Accepted Answer

differenti

Question 18

What theory implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can?

Accepted Answer

A)  theory of competitive advantage 
B)  theory of core competencies 
C)  theory of comparative advantage 
D)  theory of outsourcing 
E)  theory of offshoring 
A)  theory of competitive advantage 
B)  theory of core competencies 
C)  theory of comparative advantage 
D)  theory of outsourcing 
E)  theory of offshoring

Question 19

Which of the following has made the LEAST progress along its product life cycle?

Accepted Answer

A)  video physical rentals 
B)  Boeing 787 
C)  autonomous vehicles 
D)  virtual reality 
E)  Xbox One 
A)  video physical rentals 
B)  Boeing 787 
C)  autonomous vehicles 
D)  virtual reality 
E)  Xbox One

Question 20

Advantages of outsourcing do NOT include:

Accepted Answer

A)  cost savings. 
B)  gaining outside expertise. 
C)  maintaining a focus on core competencies. 
D)  accessing outside technology. 
E)  potential creation of future competition. 
A)  cost savings. 
B)  gaining outside expertise. 
C)  maintaining a focus on core competencies. 
D)  accessing outside technology. 
E)  potential creation of future competition.

Exam 2: Operations Strategy in a Global Environment

Which of the following activities takes place most immediately once the mission has been developed?

The purpose of NAFTA is to:

Which of the following is an example of competing on the basis of differentiation?

Which of the following is NOT an example of competing on the basis of differentiation?

Porter's Five Forces Model contains which of the following?

Boeing's new 787 Dreamliner:

Key success factors and core competencies are synonyms.

Due to cultural reasons, there are more female managers in the Middle East than in India.

Which of the following OM strategy/issues should a firm with a product in the maturity stage of its life cycle be LEAST concerned with at the present time?

A multinational corporation is a firm with extensive international business involvement.

Outsourcing is simply an extension of the long-standing practice of:

According to the authors, which of the following strategic concepts allow firms to achieve their missions?

Service organizations can immerse the consumer in the service, or have the consumer become a participant in the service, as they practice ________.

How can global operations improve the supply chain?

Key success factors are those activities that are key to achieving comparative advantage.

Competitive advantage through operations can be achieved by ________, ________, and/or ________.

What theory implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can?

Which of the following has made the LEAST progress along its product life cycle?

Advantages of outsourcing do NOT include:

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategies

Location Strategies

Human Resources, Job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Applying Analytics to Big Data in Operations Management

Filters

Competitive advantage through operations can be achieved by , , and/or .