Question 1

Communication incongruity describes a situation in which:

Accepted Answer

A)  communication breaks down due to language barriers. 
B)  there is a mismatch between someone's words and their actions or body language. 
C)  a person does not have the confidence to communicate effectively. 
D)  both people in a communication situation fail to listen to each other. 
E)  due to stereotyping, the receiver of a message hears what they want to hear. 
A)  communication breaks down due to language barriers. 
B)  there is a mismatch between someone's words and their actions or body language. 
C)  a person does not have the confidence to communicate effectively. 
D)  both people in a communication situation fail to listen to each other. 
E)  due to stereotyping, the receiver of a message hears what they want to hear.

Question 2

To show someone you are listening, you can:

Accepted Answer

A)  lean forward slightly towards them. 
B)  summarise back to them what they have said. 
C)  while facing them, make soft 'uh-huh' sounds. 
D)  nod your head. 
E)  All of these responses are correct. 
A)  lean forward slightly towards them. 
B)  summarise back to them what they have said. 
C)  while facing them, make soft 'uh-huh' sounds. 
D)  nod your head. 
E)  All of these responses are correct.

Question 3

Empathy involves:

Accepted Answer

A)  communicating that you agree with someone when you really do not. 
B)  showing that you understand how a person feels. 
C)  communicating your genuine agreement with someone's point of view. 
D)  listening to someone so that they feel better about their situation. 
E)  All of these responses are correct. 
A)  communicating that you agree with someone when you really do not. 
B)  showing that you understand how a person feels. 
C)  communicating your genuine agreement with someone's point of view. 
D)  listening to someone so that they feel better about their situation. 
E)  All of these responses are correct.

Question 4

The following statements all contain words commonly used in business communication. Which statement demonstrates both correct spelling and correct grammar?

Accepted Answer

A)  'For those of you affected, I will accept you're submissions up to and until the end of tomorrow.' 
B)  'For those of you effected, I will accept your submissions up and until the end of tomorrow.' 
C)  'For those of you affected, I will accept your submissions up to and until the end of tomorrow.' 
D)  'For those of you effected, I will accept you're submissions up to and until the end of tomorrow.' 
E)  'For those of you effected, I will accept your submissions up and until the end of tomorrow. 
A)  'For those of you affected, I will accept you're submissions up to and until the end of tomorrow.' 
B)  'For those of you effected, I will accept your submissions up and until the end of tomorrow.' 
C)  'For those of you affected, I will accept your submissions up to and until the end of tomorrow.' 
D)  'For those of you effected, I will accept you're submissions up to and until the end of tomorrow.' 
E)  'For those of you effected, I will accept your submissions up and until the end of tomorrow.

Question 5

The statement, 'I understand that you are upset and want it changed immediately, but to ensure that it is done correctly, I am going to set up a committee to decide the best way to go about it' is an example of:

Accepted Answer

A)  aggressive behaviour. 
B)  assertive behaviour. 
C)  passive behaviour. 
D)  submissive behaviour. 
E)  dominant behaviour. 
A)  aggressive behaviour. 
B)  assertive behaviour. 
C)  passive behaviour. 
D)  submissive behaviour. 
E)  dominant behaviour.

Question 6

Intragroup communication describes communication:

Accepted Answer

A)  within a work group or team. 
B)  between organisations. 
C)  between groups within an organisation. 
D)  within an organisation. 
E)  between individuals. 
A)  within a work group or team. 
B)  between organisations. 
C)  between groups within an organisation. 
D)  within an organisation. 
E)  between individuals.

Question 7

Communication is likely to be most effective when:

Accepted Answer

A)  it is spoken. 
B)  it is written. 
C)  it is done with pictures. 
D)  it is spoken and then followed up in writing. 
E)  forms other than words are used. 
A)  it is spoken. 
B)  it is written. 
C)  it is done with pictures. 
D)  it is spoken and then followed up in writing. 
E)  forms other than words are used.

Question 8

'Lots of people are saying there is going to be a huge shake-up and that half of those in Finance are going to lose their jobs.' This is most likely a statement of:

Accepted Answer

A)  feeling. 
B)  fact. 
C)  folklore. 
D)  fantasy. 
E)  both fact and folklore. 
A)  feeling. 
B)  fact. 
C)  folklore. 
D)  fantasy. 
E)  both fact and folklore.

Question 9

A manager who listens 30 per cent of the time and talks 60 per cent of the time is more likely to be 'in charge' of their staff.

Accepted Answer

A) True 
 B)False

Question 10

The first step in written communication is to:

Accepted Answer

A)  read your draft carefully and edit the content as required. 
B)  ensure each sentence contains one idea. 
C)  write down the key points you wish to make. 
D)  carefully check for spelling and grammar errors. 
E)  be clear about your purpose. 
A)  read your draft carefully and edit the content as required. 
B)  ensure each sentence contains one idea. 
C)  write down the key points you wish to make. 
D)  carefully check for spelling and grammar errors. 
E)  be clear about your purpose.

Communication incongruity describes a situation in which:

To show someone you are listening, you can:

Empathy involves:

The following statements all contain words commonly used in business communication. Which statement demonstrates both correct spelling and correct grammar?

The statement, 'I understand that you are upset and want it changed immediately, but to ensure that it is done correctly, I am going to set up a committee to decide the best way to go about it' is an example of:

Intragroup communication describes communication:

Communication is likely to be most effective when:

'Lots of people are saying there is going to be a huge shake-up and that half of those in Finance are going to lose their jobs.' This is most likely a statement of:

A manager who listens 30 per cent of the time and talks 60 per cent of the time is more likely to be 'in charge' of their staff.

The first step in written communication is to:

The Changing World of Work

The Operating Environment

The Formal Organisation

The Informal Organisation

Establishing and Managing Priorities

Strengthening Your Personal Skills

Building Effective Working Relationships

Understanding Leadership

Understanding Motivation, Engagement and Retention

Increasing Performance and Productivity

Assigning Work and Delegating Duties

Building Productive Work Teams

Leading Todays Teams

Providing Formal and Informal Performance Feedback

Managing Underperformance

Developing, Managing and Monitoring Operational Plans

Solving Problems and Making Decisions

Satisfying the Quality, Innovation and Continuous Improvement Imperatives

Caring for Customers

Planning and Managing Projects

Introducing and Managing Change

Identifying and Managing Risks

Managing for Sustainability

Recruiting and Inducting Employees

Making the Most of Diversity

Encouraging a Learning Environment and Developing Employees

Leading and Attending Meetings

Ensuring a Safe and Healthy Workplace

Managing for Psychological Safety and Well-Being

Filters

Exam 6: Building a Strong Communication Foundation

Communication incongruity describes a situation in which:

To show someone you are listening, you can:

Empathy involves:

The following statements all contain words commonly used in business communication. Which statement demonstrates both correct spelling and correct grammar?

The statement, 'I understand that you are upset and want it changed immediately, but to ensure that it is done correctly, I am going to set up a committee to decide the best way to go about it' is an example of:

Intragroup communication describes communication:

Communication is likely to be most effective when:

'Lots of people are saying there is going to be a huge shake-up and that half of those in Finance are going to lose their jobs.' This is most likely a statement of:

A manager who listens 30 per cent of the time and talks 60 per cent of the time is more likely to be 'in charge' of their staff.

The first step in written communication is to:

The Changing World of Work

The Operating Environment

The Formal Organisation

The Informal Organisation

Establishing and Managing Priorities

Strengthening Your Personal Skills

Building Effective Working Relationships

Understanding Leadership

Understanding Motivation, Engagement and Retention

Increasing Performance and Productivity

Assigning Work and Delegating Duties

Building Productive Work Teams

Leading Todays Teams

Providing Formal and Informal Performance Feedback

Managing Underperformance

Developing, Managing and Monitoring Operational Plans

Solving Problems and Making Decisions

Satisfying the Quality, Innovation and Continuous Improvement Imperatives

Caring for Customers

Planning and Managing Projects

Introducing and Managing Change

Identifying and Managing Risks

Managing for Sustainability

Recruiting and Inducting Employees

Making the Most of Diversity

Encouraging a Learning Environment and Developing Employees

Leading and Attending Meetings

Ensuring a Safe and Healthy Workplace

Managing for Psychological Safety and Well-Being

Filters