Exam 1: The Exceptional Manager: What You Do,how You Do It

In business,innovation is defined as seeking ways to deliver less costly goods but in similar ways because change can hurt employee morale.

An individual or individuals who work(s)within an existing organization,using personal resources to exploit an opportunity,defines a(n)____.

Having airline representatives apologize for service difficulties is efficient,but it's not effective when customers are angry and less inclined to continue doing business.

Robert is a district manager who oversees several store managers in a national chain of restaurants.Robert reports directly to the vice president of stores and marketing,a member of top management.Robert is a middle manager.

Telecommuting is seldom utilized by organizations because of the high costs resulting from travel and other expenses associated with meeting in groups on a regular basis.

Managers are classified into the four levels of ____.

Tanesha,a middle manager,is responsible for the strategic long-term decisions about the overall direction of her company,and she initializes the corporate goals,policies,and strategies.

Videoconference meetings use video,audio links,and computers that allow people globally to see,hear,and talk with one another.

Human skills are the least important skill for top managers.

The departments in a retail department store are managed by the general manager.

Because Ace Development Services is the only company that supplies a critical product for clients,customers of Ace are likely to ____.

Greg,a supervisor,is known by his managers to be sharp in his decisions and has a good track record of meeting his goals;Greg is a(n)____ manager.

The principal functions of management are ___.

Martina recently met with her manager,Omari,who spent time motivating her by showing Martina how important she is to the company's success.Martina is now excited to do her part to help the company achieve its goals.Omari was performing the management function known as leading.

As organizations strive to obtain a competitive advantage,taking care of the customer is the ____.

When Paul,a new restaurant owner,is determining which products to offer on his menu,he is involved in the management function of planning.

George is developing a new employee schedule for his lawn care service due to the increase in business during the summer.While doing this,George is involved in organizing.

ABC Manufacturing employs some of the top professionals in its field,and because of their skills and experience,ABC is highly efficient and outperforms its competitors.ABC Manufacturing has a ____ over its competition.

Felix pays a lot of attention to the environment outside his company,staying alert for long-run opportunities and problems and devising strategies for dealing with them.Felix is a(n)____ level manager.

At ABC Manufacturing,employees work together to achieve the company goals and purposes.This describes ___.