Exam 1: The Exceptional Manager: What You Do,how You Do It

Over the last 10 years,business crime has all but disappeared,thanks to technological oversight.

The "management functions" are sometimes called the "six management parts."

Synergy computing involves using state-of-the-art computer software and hardware to help people work better together.

Melissa,the hotel manager,knows that the number of guests at her hotel has significantly decreased.Therefore,corporate has made it clear that the amount each department can spend on certain items will need to be cut for the year.Melissa needs to work with the hotel department managers on how to cut costs,as a part of her ______ role.

Having fewer meetings and the feeling of increased respect are typical reasons that many people want to become a manager.

According to management scholar Henry Mintzberg,managers play three roles:

Josh,a college student,has become very interested in helping his community,so he is interested volunteering in a neighborhood improvement organization.This type of organization is an example of a(n)______ organization.

Susan,a district manager for a large retail chain,is comparing the goals of her stores with recent sales.She knows that two stores are underperforming,so she plans on meeting with those managers to discuss corrective action;this process is the controlling managerial function.

New York Times columnist Thomas Friedman noted that globalization has leveled the competitive playing fields between industrial and emerging-market countries.This phenomenon proposes that ____.

______,or the ability to motivate,to inspire trust and to communicate with others,are important for all levels of management.

Acting on impulses regularly,working on several items simultaneously rather than focusing on one task,and dealing with distractions as they arise are characteristics of good executive functioning.

Management includes the pursuit of organizational goals efficiently and effectively.

The vice president of marketing,while meeting with the district sales managers,mentioned that management theorist Peter Drucker compared ____.

Describe the three principal skills that good managers need to work on.

Technical skills consist of ____.

Betty reports to the front desk manager.Betty is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service.Betty does not have authority over other team members,but she provides guidance,instruction,and direction to them.Betty is a(n)____.

At times,to be efficient in management means not using resources the most cost-effectively.

When building a new residential development or mall,a national real estate organization typically does not remove many trees,basing its decision on the belief that natural resources are limited and the company must not compromise the ability of future generations to meet its own needs.This philosophy is known as ___.

Conceptual skills consist of ____.

Entrepreneurial companies have been called "gazelles" for the two attributes that make them successful: speed and agility.