Exam 1: The Exceptional Manager: What You Do,how You Do It

One of the reasons Ace Distributors,a local manufacturing company,is considered to be a good place to work is that the managers are expected to encourage and reward their employees for developing new products and ways of improving existing products and services.This policy is an example of managers carrying out the ______ role.

List the characteristics that most entrepreneurs have.

Because upper management must deal with problems that are ambiguous but that could have far-reaching consequences,____ skills are particularly important for top managers.

When Randy,a general manager of a national retailer,moved to a different store in his company that was having difficulty,he knew that sales were low and after talking to his employees,he found morale was also low.At first Randy thought attitudes were poor due to low sales,but after working closely with employees,he realized that the poor attitudes were actually the cause of poor sales.Randy was able to discover the cause of the problem by utilizing ______ skills.

Mark,vice president of human resources at Executive Corporation,is a(n)____ level manager.

The ideal state that many people seek is an emotional zone somewhere between excitement and anxiety.

Samuel,a marketing manager,recently attended a management workshop where he learned of Mihaly Csikzentmihalyi's view that the ideal state that many people seek is ___.

Donna received a degree in management and has several years of strong management experience.As a result of her education and experience,researcher Robert Katz believed that Donna acquired which of the following principal skills?

The city fire department offers its services to any individual within its city limits,so even Paul,who is driving through the city on vacation,received assistance with a car fire.The fire department is an example of a ___ organization.

One advantage of e-business is that managers can require employees and teams to work at certain times,and require employees to work at the same location.

A national sales organization has implemented a set of training courses on its intranet,with a link that allows employees to find and share answers to questions that arise with customers.This system that allows the sharing of knowledge and information throughout an organization is known as ___.

There are two levels of management in an organization: top and first-line.

The owners of a local restaurant routinely try to develop new menu items and seek better ways of helping their customers;this is an example of ___.

Entrepreneurship means reducing or avoiding many of the possible risks associated with creating a new enterprise.

Management is defined as the pursuit of organizational goals ____.

Paula,a plant manager,received an e-mail from the CEO stating that the company will now be focusing on customer service.The e-mail also stated that all plant managers need to implement this policy and coordinate the activities related to this strategy for their lowest-level managers.Paula is a(n)____ level manager.

The illegal buying and selling of goods or services over computer networks is known as e-commerce.

The district manager of a national fast-food restaurant watches the sales reports for each restaurant daily to compare actual sales with projected sales goals,and then takes corrective action if needed.This function is ____.

Don,an entrepreneur,has typical entrepreneurial characteristics including ______.

One of the easier components of management is time and task management.