Exam 17: Managing Interpersonal Relations and Communication

Good leaders praise in public and chastise in private. Describe the communication channels that are effective for these two types of communication.

(Essay)

4.9/5

(46)

Question 21

Which of the following statements about the grapevine is FALSE?

(Multiple Choice)

4.8/5

(36)

Question 22

Whether oral or written, communication between people is known as ____________________ communication.

(Short Answer)

4.8/5

(29)

Question 23

Which of the following forms of organizational communication is very useful for coordinating the efforts of interdependent units in an organization?

(Multiple Choice)

4.8/5

(36)

Question 24

Nonverbal communication includes body language, image, and ____________________.

(Short Answer)

4.9/5

(41)

Question 25

Mark asked Sandra, "Are you using your 529, 401K, IRA, or savings to pay for that?" Sandra had a blank expression. In terms of the communication process, Sandra was unable to ____ the message because she did not understand the jargon Mark used.

(Multiple Choice)

4.8/5

(34)

Question 26

Special Exercises
Match the following. You may use a response once, more than once, or not at all.

The CEO has a toothache that is making her feel irritable.

Horizontal communication

The marketing VP stood up and began using jargon with which some people were not familiar.

Vertical communication

The CEO asked the vice presidents to leave the room to prepare an oral report on resource needs for the next quarter. She then asks them to return to her office after lunch.

Noise

Correct Answer:

Verified

The CEO has a toothache that is making her feel irritable.

The marketing VP stood up and began using jargon with which some people were not familiar.

The CEO asked the vice presidents to leave the room to prepare an oral report on resource needs for the next quarter. She then asks them to return to her office after lunch.

The VP of marketing called Pelham's CEO and asked her if she wanted him to bring the advertising campaign proposal for her approval.

The VP of public relations entered the CEO's office and made mental notes on where to put cameras for an upcoming interview.

The CEO's assistant approached the CEO for signatures during the briefing.

(Matching)

4.9/5

(34)

Question 27

Describe vertical and horizontal communications in the formal organization. What type is most likely to be distorted? Why?

(Essay)

4.9/5

(40)

Question 28

An important rule of successful negotiation is to hold the meeting in your own office rather than in the office of the party with whom you are negotiating. This is an example of the use of

(Multiple Choice)

4.8/5

(30)

Question 29

Interpersonal relations, communication, and group processes are a pervasive part of all organizations and a vital part of all managerial activities.

(True/False)

4.8/5

(34)

Question 30

Management by wandering around increases ____ communications within an organization.

(Multiple Choice)

4.8/5

(38)

Question 31

Each of the ten basic managerial roles would be impossible to fill without ____________________.

(Short Answer)

4.7/5

(37)

Question 32

The two approaches organizations can take to create a formal information system are

(Multiple Choice)

4.8/5

(31)

Question 33

Young adults use acronyms when texting. Many adults do not understand them (which is the point after all). This is a deliberate use of

(Multiple Choice)

4.9/5

(41)

Question 34

Seth installed suggestion boxes where employees can pass along their comments. He is encouraging

(Multiple Choice)

4.9/5

(38)

Question 35

Overload is a(n) ____________________ barrier to communication.

(Short Answer)

4.7/5

(37)

Question 36

Give-and-take communication with active feedback is likely to be more effective than one-way communication.

(True/False)

4.9/5

(31)

Question 37

Employees of CNN saw military boats around D.C. and people said they heard gunfire. CNN reported military action; however, there was no gunfire and the Coast Guard merely was training. The next day, newspapers reported the miscommunication and helped clarify the confusion. This illustrates which advantage of written communication?

(Multiple Choice)

4.8/5

(47)

Question 38

Which of the following statements does NOT describe an effect that telecommuting has on organizations and the people in them?

(Multiple Choice)

4.7/5

(31)

Question 39

Match the following. You may use a response once, more than once, or not at all.

Written communication

Coordinating different units

Poor listening skills

Individual barriers

Credibility about the subject

When a listener crosses her arms and legs

Correct Answer:

Verified

Written communication

Poor listening skills

Credibility about the subject

Receiver

Language differences

Reluctance to communicate

Horizontal communication

Nonverbal communication

Noise

Grapevine

Sender

Status or power differences

(Matching)

4.9/5

(37)

Question 40

Good leaders praise in public and chastise in private. Describe the communication channels that are effective for these two types of communication.

Which of the following statements about the grapevine is FALSE?

Whether oral or written, communication between people is known as ____________________ communication.

Which of the following forms of organizational communication is very useful for coordinating the efforts of interdependent units in an organization?

Nonverbal communication includes body language, image, and ____________________.

Mark asked Sandra, "Are you using your 529, 401K, IRA, or savings to pay for that?" Sandra had a blank expression. In terms of the communication process, Sandra was unable to ____ the message because she did not understand the jargon Mark used.

Describe vertical and horizontal communications in the formal organization. What type is most likely to be distorted? Why?

An important rule of successful negotiation is to hold the meeting in your own office rather than in the office of the party with whom you are negotiating. This is an example of the use of

Interpersonal relations, communication, and group processes are a pervasive part of all organizations and a vital part of all managerial activities.

Management by wandering around increases ____ communications within an organization.

Each of the ten basic managerial roles would be impossible to fill without ____________________.

The two approaches organizations can take to create a formal information system are

Young adults use acronyms when texting. Many adults do not understand them (which is the point after all). This is a deliberate use of

Seth installed suggestion boxes where employees can pass along their comments. He is encouraging

Overload is a(n) ____________________ barrier to communication.

Give-and-take communication with active feedback is likely to be more effective than one-way communication.

Which of the following statements does NOT describe an effect that telecommuting has on organizations and the people in them?

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality and Productivity

Filters