Question 1

The two most commonly occurring grapevines are

Accepted Answer

A)  wheel and chain. 
B)  cluster and gossip. 
C)  all-channel and circle. 
D)  Y and circle. 
E)  wheel and all-channel. 
A)  wheel and chain. 
B)  cluster and gossip. 
C)  all-channel and circle. 
D)  Y and circle. 
E)  wheel and all-channel.

Question 2

Which of the following techniques for improving communication is most important to the sender?

Accepted Answer

A)  Maintaining credibility 
B)  Being sensitive to the other person's position 
C)  Being aware of the meanings others may place on words 
D)  Providing channels for feedback 
E)  Practicing 
A)  Maintaining credibility 
B)  Being sensitive to the other person's position 
C)  Being aware of the meanings others may place on words 
D)  Providing channels for feedback 
E)  Practicing

Question 3

What approach to formal information systems is an organization taking when it appoints an individual to become familiar with and to provide for the information needs of the organization's various units?

Accepted Answer

A)  Operational 
B)  Elemental 
C)  Managerial 
D)  Supervisory 
E)  Investigative 
A)  Operational 
B)  Elemental 
C)  Managerial 
D)  Supervisory 
E)  Investigative

Question 4

Recent research has shown that the information carried in the organizational grapevine is fairly accurate.

Accepted Answer

A) True 
 B)False

Question 5

Edward Lewis, CEO of Essence Communications, strolls around the organization and starts spontaneous conversations with employees and others with the company. He says it allows him to keep his finger on the pulse of the organization. Lewis engages in

Accepted Answer

A)  management by objective. 
B)  formal grapevine management. 
C)  management by exception. 
D)  management by wandering around. 
E)  participative management. 
A)  management by objective. 
B)  formal grapevine management. 
C)  management by exception. 
D)  management by wandering around. 
E)  participative management.

Question 6

A form of noise might be difficulties in understanding messages due to language barriers.

Accepted Answer

A) True 
 B)False

Question 7

Poor-quality interpersonal relations can be an important negative element in the workplace.

Accepted Answer

A) True 
 B)False

Question 8

Politicians sometimes want to gauge public opinion about an idea before they formally announce it. They have subordinates talk off the record with reporters. This is part of the ____.

Accepted Answer

A)  upward communication 
B)  vertical communication 
C)  formal communication 
D)  informal communication 
E)  transactional communication 
A)  upward communication 
B)  vertical communication 
C)  formal communication 
D)  informal communication 
E)  transactional communication

Question 9

When the task is complex and nonroutine, such as making a major decision about organizational strategy, a wheel network tends to be most effective.

Accepted Answer

A) True 
 B)False

Question 10

As a general rule, when the message to be communicated is personal, nonroutine, and brief, the preferred method of communication is ____________________.

Accepted Answer

The answer of As a general rule, when the message...

Question 11

Meaning, encoding, transmission, and decoding are the elements of

Accepted Answer

A)  networking. 
B)  MIS. 
C)  communication. 
D)  panel discussions. 
E)  negotiation. 
A)  networking. 
B)  MIS. 
C)  communication. 
D)  panel discussions. 
E)  negotiation.

Question 12

Good interpersonal relations throughout an organization can be a source of synergy.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a type of organizational communication?

Accepted Answer

A)  Downward communication 
B)  Upward communication 
C)  Horizontal communication 
D)  Electronic communication 
E)  All of these choices 
A)  Downward communication 
B)  Upward communication 
C)  Horizontal communication 
D)  Electronic communication 
E)  All of these choices

Question 14

Which of the following is an example of body language?

Accepted Answer

A)  The speed at which we speak 
B)  Eye contact 
C)  Our style of dress 
D)  Hand gestures 
E)  All of these choices 
A)  The speed at which we speak 
B)  Eye contact 
C)  Our style of dress 
D)  Hand gestures 
E)  All of these choices

Question 15

Identify the various kinds of interpersonal interactions in organizational settings.

Accepted Answer

In organizational settings, there are va

Question 16

Which of the following statements describes an advantage of oral communication?

Accepted Answer

A)  Clarity 
B)  Accuracy 
C)  Avoids problems associated with noise 
D)  Ample time available to introduce new information 
E)  Promotes prompt feedback and interchange 
A)  Clarity 
B)  Accuracy 
C)  Avoids problems associated with noise 
D)  Ample time available to introduce new information 
E)  Promotes prompt feedback and interchange

Question 17

Describe an experience where you felt there was poor communication. What were the barriers? How could the barriers have been overcome?

Accepted Answer

One experience where I felt there was po

Question 18

Human Resources is changing the company pay structure. The HR director discussed the details with the communications director so she could write the communications plan. This is an example of ____ communication.

Accepted Answer

A)  vertical 
B)  upward 
C)  downward 
D)  horizontal 
E)  formal 
A)  vertical 
B)  upward 
C)  downward 
D)  horizontal 
E)  formal

Question 19

Which barrier to communication exists when two people attach different meanings to the same word?

Accepted Answer

A)  Jargon 
B)  Semantics 
C)  Synergetics 
D)  Overload 
E)  Dialogue 
A)  Jargon 
B)  Semantics 
C)  Synergetics 
D)  Overload 
E)  Dialogue

Question 20

The form of organizational communication that is especially useful in coordinating the efforts of interdependent units is ____________________ communication.

Accepted Answer

The answer of The form of organizational communication that is...

The two most commonly occurring grapevines are

Which of the following techniques for improving communication is most important to the sender?

What approach to formal information systems is an organization taking when it appoints an individual to become familiar with and to provide for the information needs of the organization's various units?

Recent research has shown that the information carried in the organizational grapevine is fairly accurate.

Edward Lewis, CEO of Essence Communications, strolls around the organization and starts spontaneous conversations with employees and others with the company. He says it allows him to keep his finger on the pulse of the organization. Lewis engages in

A form of noise might be difficulties in understanding messages due to language barriers.

Poor-quality interpersonal relations can be an important negative element in the workplace.

Politicians sometimes want to gauge public opinion about an idea before they formally announce it. They have subordinates talk off the record with reporters. This is part of the ____.

When the task is complex and nonroutine, such as making a major decision about organizational strategy, a wheel network tends to be most effective.

As a general rule, when the message to be communicated is personal, nonroutine, and brief, the preferred method of communication is ____________________.

Meaning, encoding, transmission, and decoding are the elements of

Good interpersonal relations throughout an organization can be a source of synergy.

Which of the following is a type of organizational communication?

Which of the following is an example of body language?

Identify the various kinds of interpersonal interactions in organizational settings.

Which of the following statements describes an advantage of oral communication?

Describe an experience where you felt there was poor communication. What were the barriers? How could the barriers have been overcome?

Human Resources is changing the company pay structure. The HR director discussed the details with the communications director so she could write the communications plan. This is an example of ____ communication.

Which barrier to communication exists when two people attach different meanings to the same word?

The form of organizational communication that is especially useful in coordinating the efforts of interdependent units is ____________________ communication.

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality and Productivity

Filters

Exam 17: Managing Interpersonal Relations and Communication

The two most commonly occurring grapevines are

Which of the following techniques for improving communication is most important to the sender?

What approach to formal information systems is an organization taking when it appoints an individual to become familiar with and to provide for the information needs of the organization's various units?

Recent research has shown that the information carried in the organizational grapevine is fairly accurate.

Edward Lewis, CEO of Essence Communications, strolls around the organization and starts spontaneous conversations with employees and others with the company. He says it allows him to keep his finger on the pulse of the organization. Lewis engages in

A form of noise might be difficulties in understanding messages due to language barriers.

Poor-quality interpersonal relations can be an important negative element in the workplace.

Politicians sometimes want to gauge public opinion about an idea before they formally announce it. They have subordinates talk off the record with reporters. This is part of the ____.

When the task is complex and nonroutine, such as making a major decision about organizational strategy, a wheel network tends to be most effective.

As a general rule, when the message to be communicated is personal, nonroutine, and brief, the preferred method of communication is ____________________.

Meaning, encoding, transmission, and decoding are the elements of

Good interpersonal relations throughout an organization can be a source of synergy.

Which of the following is a type of organizational communication?

Which of the following is an example of body language?

Identify the various kinds of interpersonal interactions in organizational settings.

Which of the following statements describes an advantage of oral communication?

Describe an experience where you felt there was poor communication. What were the barriers? How could the barriers have been overcome?

Human Resources is changing the company pay structure. The HR director discussed the details with the communications director so she could write the communications plan. This is an example of ____ communication.

Which barrier to communication exists when two people attach different meanings to the same word?

The form of organizational communication that is especially useful in coordinating the efforts of interdependent units is ____________________ communication.

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality and Productivity

Filters