Question 1

The best time to use oral communication is when you have to exchange

Accepted Answer

A)  a monthly report on company absenteeism. 
B)  a nonpersonal message. 
C)  a lengthy welcoming message to a new salesperson. 
D)  a brief, time-sensitive, personal message. 
E)  detailed information about an upcoming negotiation. 
A)  a monthly report on company absenteeism. 
B)  a nonpersonal message. 
C)  a lengthy welcoming message to a new salesperson. 
D)  a brief, time-sensitive, personal message. 
E)  detailed information about an upcoming negotiation.

Question 2

Kids play a game called telephone, passing a message from one kid to another to see how distorted it becomes. This is similar to the ____________________ network.

Accepted Answer

The answer of Kids play a game called telephone, passing...

Question 3

Beth's boss keeps track of when Beth arrives, leaves, and takes lunch. When the boss confronts Beth about her absences, Beth lists the days her boss took lunches that were too long. The boss has lost ____________________ about the subject.

Accepted Answer

The answer of Beth's boss keeps track of when Beth...

Question 4

The second step in the communication process is

Accepted Answer

A)  decoding. 
B)  encoding. 
C)  channeling through an all-channel network. 
D)  sending to the proper recipient. 
E)  scrubbing for noise. 
A)  decoding. 
B)  encoding. 
C)  channeling through an all-channel network. 
D)  sending to the proper recipient. 
E)  scrubbing for noise.

Question 5

Which of the following is not a channel of communication?

Accepted Answer

A)  Language barrier 
B)  Letter 
C)  Facial expression 
D)  Job interview 
E)  Clothing 
A)  Language barrier 
B)  Letter 
C)  Facial expression 
D)  Job interview 
E)  Clothing

Question 6

When Esposito compiles the company newsletter, he is preparing ____ communication.

Accepted Answer

A)  horizontal 
B)  transactional 
C)  informal 
D)  transformational 
E)  vertical 
A)  horizontal 
B)  transactional 
C)  informal 
D)  transformational 
E)  vertical

Question 7

According to the text, which of the following behaviors is NOT a type of interpersonal interaction occurring in organizations?

Accepted Answer

A)  Professional 
B)  Personal 
C)  Positive 
D)  Predictive 
E)  Negative 
A)  Professional 
B)  Personal 
C)  Positive 
D)  Predictive 
E)  Negative

Question 8

Which of the following statements about the grapevine is TRUE?

Accepted Answer

A)  Use of the grapevine is on the decrease because of the advent of more sophisticated communication devices. 
B)  The grapevine format called the cluster chain primarily carries personal information. 
C)  Grapevine information is fairly accurate. 
D)  Grapevines are most active in small companies. 
E)  Since they cannot control the grapevine, managers should make every effort to eliminate it. 
A)  Use of the grapevine is on the decrease because of the advent of more sophisticated communication devices. 
B)  The grapevine format called the cluster chain primarily carries personal information. 
C)  Grapevine information is fairly accurate. 
D)  Grapevines are most active in small companies. 
E)  Since they cannot control the grapevine, managers should make every effort to eliminate it.

Question 9

The first step in the communication process is

Accepted Answer

A)  meaning. 
B)  encoding. 
C)  decoding. 
D)  transmission. 
E)  channel creation. 
A)  meaning. 
B)  encoding. 
C)  decoding. 
D)  transmission. 
E)  channel creation.

Question 10

Sam wants to get rid of the grapevine in the unit he manages because it seems to be spreading information about what a poor job he is doing. He wants to identify the key people involved and arrange for them to be transferred. Will he succeed? Why or why not?

Accepted Answer

Students should note that he w

Question 11

Which of the following statements about communication and the manager's job is TRUE?

Accepted Answer

A)  Communication is a part of almost all managerial activities. 
B)  The planning function requires little communication. 
C)  Communication is the only thing that holds an organization together. 
D)  Thanks to electronics, the role of communication is less important now than it was ten years ago. 
E)  Communication is so complex that managers need not try to understand the process. 
A)  Communication is a part of almost all managerial activities. 
B)  The planning function requires little communication. 
C)  Communication is the only thing that holds an organization together. 
D)  Thanks to electronics, the role of communication is less important now than it was ten years ago. 
E)  Communication is so complex that managers need not try to understand the process.

Question 12

Being a good listener requires that the individual concentrate, be patient, ask questions, and not interrupt.

Accepted Answer

A) True 
 B)False

Question 13

List the individual barriers to communication. How can you overcome them?

Accepted Answer

There are several individual barriers to

Question 14

The best time to use written communication is when you have to exchange

Accepted Answer

A)  an extremely time-sensitive message. 
B)  an extraordinary message. 
C)  a personal message such as with a loved one. 
D)  important details. 
E)  information about a missed shipment from a supplier who does not usually make errors. 
A)  an extremely time-sensitive message. 
B)  an extraordinary message. 
C)  a personal message such as with a loved one. 
D)  important details. 
E)  information about a missed shipment from a supplier who does not usually make errors.

Question 15

Some organizations do not have a grapevine.

Accepted Answer

A) True 
 B)False

Question 16

A work team composed of various functional managers would tend to encourage

Accepted Answer

A)  horizontal communication. 
B)  professional jargon. 
C)  downward communication. 
D)  effective communication. 
E)  a managerial grapevine. 
A)  horizontal communication. 
B)  professional jargon. 
C)  downward communication. 
D)  effective communication. 
E)  a managerial grapevine.

Question 17

____ is anything that interferes with the communication process.

Accepted Answer

A)  Channel clatter 
B)  Interference 
C)  Noise 
D)  Static 
E)  Transmission difficulty 
A)  Channel clatter 
B)  Interference 
C)  Noise 
D)  Static 
E)  Transmission difficulty

Question 18

Body language accounts for about 25 percent of the content of the message.

Accepted Answer

A) True 
 B)False

Question 19

The process of sending and receiving information from one person to another is called

Accepted Answer

A)  talking. 
B)  encoding. 
C)  decoding. 
D)  networking. 
E)  communication. 
A)  talking. 
B)  encoding. 
C)  decoding. 
D)  networking. 
E)  communication.

Question 20

Which of the following factors influences the encoding process?

Accepted Answer

A)  The content of the message 
B)  The familiarity of the sender and receiver 
C)  The sender's personal distractions 
D)  The message composition or makeup 
E)  All of these choices 
A)  The content of the message 
B)  The familiarity of the sender and receiver 
C)  The sender's personal distractions 
D)  The message composition or makeup 
E)  All of these choices

The best time to use oral communication is when you have to exchange

Kids play a game called telephone, passing a message from one kid to another to see how distorted it becomes. This is similar to the ____________________ network.

Beth's boss keeps track of when Beth arrives, leaves, and takes lunch. When the boss confronts Beth about her absences, Beth lists the days her boss took lunches that were too long. The boss has lost ____________________ about the subject.

The second step in the communication process is

Which of the following is not a channel of communication?

When Esposito compiles the company newsletter, he is preparing ____ communication.

According to the text, which of the following behaviors is NOT a type of interpersonal interaction occurring in organizations?

Which of the following statements about the grapevine is TRUE?

The first step in the communication process is

Sam wants to get rid of the grapevine in the unit he manages because it seems to be spreading information about what a poor job he is doing. He wants to identify the key people involved and arrange for them to be transferred. Will he succeed? Why or why not?

Which of the following statements about communication and the manager's job is TRUE?

Being a good listener requires that the individual concentrate, be patient, ask questions, and not interrupt.

List the individual barriers to communication. How can you overcome them?

The best time to use written communication is when you have to exchange

Some organizations do not have a grapevine.

A work team composed of various functional managers would tend to encourage

____ is anything that interferes with the communication process.

Body language accounts for about 25 percent of the content of the message.

The process of sending and receiving information from one person to another is called

Which of the following factors influences the encoding process?

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality and Productivity

Filters

Exam 17: Managing Interpersonal Relations and Communication

The best time to use oral communication is when you have to exchange

Kids play a game called telephone, passing a message from one kid to another to see how distorted it becomes. This is similar to the ____________________ network.

Beth's boss keeps track of when Beth arrives, leaves, and takes lunch. When the boss confronts Beth about her absences, Beth lists the days her boss took lunches that were too long. The boss has lost ____________________ about the subject.

The second step in the communication process is

Which of the following is not a channel of communication?

When Esposito compiles the company newsletter, he is preparing ____ communication.

According to the text, which of the following behaviors is NOT a type of interpersonal interaction occurring in organizations?

Which of the following statements about the grapevine is TRUE?

The first step in the communication process is

Sam wants to get rid of the grapevine in the unit he manages because it seems to be spreading information about what a poor job he is doing. He wants to identify the key people involved and arrange for them to be transferred. Will he succeed? Why or why not?

Which of the following statements about communication and the manager's job is TRUE?

Being a good listener requires that the individual concentrate, be patient, ask questions, and not interrupt.

List the individual barriers to communication. How can you overcome them?

The best time to use written communication is when you have to exchange

Some organizations do not have a grapevine.

A work team composed of various functional managers would tend to encourage

____ is anything that interferes with the communication process.

Body language accounts for about 25 percent of the content of the message.

The process of sending and receiving information from one person to another is called

Which of the following factors influences the encoding process?

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality and Productivity

Filters