Question 1

Define the term grapevine . What are the two types of grapevines found in organizations? Describe each.

Accepted Answer

The term "grapevine" refers to the infor

Question 2

Stewart weighs 350 pounds. When he meets with people he prefers to sit at a table. This is an example of

Accepted Answer

A)  images. 
B)  setting. 
C)  noise. 
D)  effective communication. 
E)  management by sitting down. 
A)  images. 
B)  setting. 
C)  noise. 
D)  effective communication. 
E)  management by sitting down.

Question 3

Which of the following statements does NOT describe an advantage of oral communication?

Accepted Answer

A)  It is easy to use. 
B)  It is accurate. 
C)  It facilitates feedback. 
D)  It is comfortable for managers. 
E)  It can be done with little preparation. 
A)  It is easy to use. 
B)  It is accurate. 
C)  It facilitates feedback. 
D)  It is comfortable for managers. 
E)  It can be done with little preparation.

Question 4

Horizontal communication is particularly critical to the coordination of the efforts of interdependent units.

Accepted Answer

A) True 
 B)False

Question 5

It is April, and you are the plant manager at a unionized parts warehouse. You have been asked by top management to inform the line workers that the plant will be shut down during December due to excess parts supply and maintenance schedules. New contract negotiations with the union begin next month. How would you deliver the information?

Accepted Answer

The message being sent is emotional, non

Question 6

Top executives are only true leaders if they handle communication effectively.

Accepted Answer

A) True 
 B)False

Question 7

Managers should do whatever it takes to eliminate the informal communication system in the organization.

Accepted Answer

A) True 
 B)False

Question 8

The nature of interpersonal relations in an organization is as varied as the individual members themselves.

Accepted Answer

A) True 
 B)False

Question 9

Emilia is allowed to approve expenditures under $10,000. If the amount is higher she needs her boss's approval. This is an attempt to reduce ____ for the boss.

Accepted Answer

A)  jargon 
B)  semantics 
C)  overload 
D)  status differences 
E)  power differences 
A)  jargon 
B)  semantics 
C)  overload 
D)  status differences 
E)  power differences

Question 10

____ is an informal communication network among people in an organization.

Accepted Answer

A)  Upward communication 
B)  Downward communication 
C)  A grapevine 
D)  Horizontal communication 
E)  An MIS 
A)  Upward communication 
B)  Downward communication 
C)  A grapevine 
D)  Horizontal communication 
E)  An MIS

Question 11

The distance the interviewer stands from the job applicant is an example of body language.

Accepted Answer

A) True 
 B)False

Question 12

One outcome of good interpersonal relations in organizations is

Accepted Answer

A)  synergy. 
B)  entropy. 
C)  subsystem failure. 
D)  open-systems reactivity. 
E)  closed-systems thinking. 
A)  synergy. 
B)  entropy. 
C)  subsystem failure. 
D)  open-systems reactivity. 
E)  closed-systems thinking.

Question 13

Predisposition about a subject is an example of a(n) ____________________ barrier.

Accepted Answer

The answer of Predisposition about a subject is an example...

Question 14

To which of the following management functions does communicating directly relate?

Accepted Answer

A)  Controlling 
B)  Planning 
C)  Leading 
D)  Organizing 
E)  All of these choices 
A)  Controlling 
B)  Planning 
C)  Leading 
D)  Organizing 
E)  All of these choices

Question 15

____ communication is more likely to occur among managers than among nonmanagers.

Accepted Answer

A)  Vertical 
B)  Upward 
C)  Downward 
D)  Horizontal 
E)  Transactional 
A)  Vertical 
B)  Upward 
C)  Downward 
D)  Horizontal 
E)  Transactional

Question 16

People with referent power typically use image and body language well.

Accepted Answer

A) True 
 B)False

Question 17

Research indicates that managers spend most of their time

Accepted Answer

A)  sending e-mail. 
B)  reading e-mail. 
C)  on the computer. 
D)  interacting with others. 
E)  giving speeches. 
A)  sending e-mail. 
B)  reading e-mail. 
C)  on the computer. 
D)  interacting with others. 
E)  giving speeches.

Question 18

Most executives prefer oral communication.

Accepted Answer

A) True 
 B)False

Question 19

Why are interpersonal relations important in an organization?

Accepted Answer

Interpersonal relations are crucial in a

Question 20

Briefly describe the grapevine as a form of organizational communication and how the manager should respond to the grapevine.

Accepted Answer

The grapevine is an informal communicati

Define the term grapevine . What are the two types of grapevines found in organizations? Describe each.

Stewart weighs 350 pounds. When he meets with people he prefers to sit at a table. This is an example of

Which of the following statements does NOT describe an advantage of oral communication?

Horizontal communication is particularly critical to the coordination of the efforts of interdependent units.

Top executives are only true leaders if they handle communication effectively.

Managers should do whatever it takes to eliminate the informal communication system in the organization.

The nature of interpersonal relations in an organization is as varied as the individual members themselves.

Emilia is allowed to approve expenditures under $10,000. If the amount is higher she needs her boss's approval. This is an attempt to reduce ____ for the boss.

____ is an informal communication network among people in an organization.

The distance the interviewer stands from the job applicant is an example of body language.

One outcome of good interpersonal relations in organizations is

Predisposition about a subject is an example of a(n) ____________________ barrier.

To which of the following management functions does communicating directly relate?

____ communication is more likely to occur among managers than among nonmanagers.

People with referent power typically use image and body language well.

Research indicates that managers spend most of their time

Most executives prefer oral communication.

Why are interpersonal relations important in an organization?

Briefly describe the grapevine as a form of organizational communication and how the manager should respond to the grapevine.

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality and Productivity

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Exam 17: Managing Interpersonal Relations and Communication

Define the term grapevine . What are the two types of grapevines found in organizations? Describe each.

Stewart weighs 350 pounds. When he meets with people he prefers to sit at a table. This is an example of

Which of the following statements does NOT describe an advantage of oral communication?

Horizontal communication is particularly critical to the coordination of the efforts of interdependent units.

Top executives are only true leaders if they handle communication effectively.

Managers should do whatever it takes to eliminate the informal communication system in the organization.

The nature of interpersonal relations in an organization is as varied as the individual members themselves.

Emilia is allowed to approve expenditures under $10,000. If the amount is higher she needs her boss's approval. This is an attempt to reduce ____ for the boss.

____ is an informal communication network among people in an organization.

The distance the interviewer stands from the job applicant is an example of body language.

One outcome of good interpersonal relations in organizations is

Predisposition about a subject is an example of a(n) ____________________ barrier.

To which of the following management functions does communicating directly relate?

____ communication is more likely to occur among managers than among nonmanagers.

People with referent power typically use image and body language well.

Research indicates that managers spend most of their time

Most executives prefer oral communication.

Why are interpersonal relations important in an organization?

Briefly describe the grapevine as a form of organizational communication and how the manager should respond to the grapevine.

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality and Productivity

Filters