Exam 17: Managing Interpersonal Relations and Communication

A company blog at Wegmans gathers information from a group of people on a topic. For example, everyone who interviewed a prospective job candidate could post their assessment on a blog and comment on each other's observations. This is an example of a(n) ____ communication network.

(Multiple Choice)

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Question 81

If a manager decided to respond to a grapevine by ____, it would most likely be a waste of his or her time.

(Multiple Choice)

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Question 82

How does management by walking around affect the grapevine?

(Short Answer)

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Question 83

When two people attach different meanings to the same word, the resulting barrier to communication is called noise.

(True/False)

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Question 84

The Y is the most centralized network because one person receives and disseminates all information.

(True/False)

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Question 85

People who support one another and who work well together can accomplish much more than people who do not do these things. These strong relationships produce

(Multiple Choice)

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Question 86

Which of the following forms of organizational communication is most likely to be distorted?

(Multiple Choice)

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Question 87

Human Resources is changing the company pay structure. The HR director discussed the details with the communications director so she could write the communications plan. An assistant in HR told people that pay changes were coming. These people told more people. Word traveled so fast that there was anxiety before the announcement was made. It traveled all over the organization via which type of grapevine?

(Multiple Choice)

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Question 88

Which of the following statements does NOT describe a characteristic of the grapevine?

(Multiple Choice)

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Question 89

Credibility problems caused by withholding information and making bad decisions can be barriers to communication.

(True/False)

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Question 90

Effective communication is determined by

(Multiple Choice)

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Question 91

Which of the following is an example of downward communication?

(Multiple Choice)

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Question 92

Susan forwards emails or cc's coworkers excessively. Many people have started deleting her messages without reading them. She is contributing to her coworkers'

(Multiple Choice)

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Question 93

Which of the following skills for improving communication is most important?

(Multiple Choice)

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Question 94

Pam said to her teenage daughter, Kennedy, "I knew you could do it." Pam thought she was expressing, 'I believe in you and want to support you in your effort.' Kennedy heard, 'I know all about you and have you figured out. You can't surprise me.' This is an example of

(Multiple Choice)

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Question 95

A(n) ____________________ is any web based publication consisting mainly of periodically posted articles, usually in reverse chronological order.

(Short Answer)

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Question 96

Which of the following statements about written communication is FALSE?

(Multiple Choice)

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Question 97

Mark asked Sandra, "Are you using your 529, 401K, IRA, or savings to pay for that?" Sandra had a blank expression. In terms of the communication process, Mark's use of jargon was part of his

(Multiple Choice)

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Question 98

Blogs can function much like face-to-face grapevines to communicate information that's suppressed elsewhere.

(True/False)

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Question 99

Which of the following types of communication does NOT typically follow formal organizational channels of communication?

(Multiple Choice)

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Question 100

Showing 81 - 100 of 160

A company blog at Wegmans gathers information from a group of people on a topic. For example, everyone who interviewed a prospective job candidate could post their assessment on a blog and comment on each other's observations. This is an example of a(n) ____ communication network.

If a manager decided to respond to a grapevine by ____, it would most likely be a waste of his or her time.

How does management by walking around affect the grapevine?

When two people attach different meanings to the same word, the resulting barrier to communication is called noise.

The Y is the most centralized network because one person receives and disseminates all information.

People who support one another and who work well together can accomplish much more than people who do not do these things. These strong relationships produce

Which of the following forms of organizational communication is most likely to be distorted?

Which of the following statements does NOT describe a characteristic of the grapevine?

Credibility problems caused by withholding information and making bad decisions can be barriers to communication.

Effective communication is determined by

Which of the following is an example of downward communication?

Susan forwards emails or cc's coworkers excessively. Many people have started deleting her messages without reading them. She is contributing to her coworkers'

Which of the following skills for improving communication is most important?

Pam said to her teenage daughter, Kennedy, "I knew you could do it." Pam thought she was expressing, 'I believe in you and want to support you in your effort.' Kennedy heard, 'I know all about you and have you figured out. You can't surprise me.' This is an example of

A(n) ____________________ is any web based publication consisting mainly of periodically posted articles, usually in reverse chronological order.

Which of the following statements about written communication is FALSE?

Mark asked Sandra, "Are you using your 529, 401K, IRA, or savings to pay for that?" Sandra had a blank expression. In terms of the communication process, Mark's use of jargon was part of his

Blogs can function much like face-to-face grapevines to communicate information that's suppressed elsewhere.

Which of the following types of communication does NOT typically follow formal organizational channels of communication?

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality and Productivity

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