Exam 10: Quality Management and Six Sigma

What are expenditures related to achieving product or service quality including the costs of appraisal and prevention of defects called? ______________________________________

Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories.Which of the following is one of those categories?

Which quality guru states that the correct cost for a well-run quality management program should be under 2.5 percent of sales? _________________________________

Lots are defined as low quality when the percentage of defective units is greater than what? ________________________________________

In acceptance sampling,the value for the acceptance number (c)is determined by the interaction of the acceptable quality level (AQL),the lot tolerance percent defective (LTPD),the probability of rejecting a high quality lot (alpha)and the probability of accepting a low quality lot (beta).

Acceptance sampling is performed on goods that already exist to determine what percentage of items conforms to specifications.

Which of the following is the cost of quality classification for costs such as defects that pass through the system,such as customer warranty replacements,loss of customer or goodwill,handling complaints,and product repair?

An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service.

If the fraction defective is 0.4 based on a sample size of 100,the standard deviation used in the "p" chart is about 0.10.

The National Quality Award in the United States is named what? ___________________________________

Which of the following are basic assumptions that justify an analysis of the costs of quality?

An example of assignable variation in a production system may be that workers are not identically trained.

What is the symbol designating the capability index? ______________________________

A quality guru named Philip Crosby defined quality as fitness for use.

An example of assignable variation in a production system may be that a machine is not adjusted properly.

What does it mean when we say that a process is capable?

The Greek letter alpha is associated with consumer's risk.

ISO 9000 is primarily concerned with what? _________________________________________________

You have just used the capability index (Cpk)formulas to compute the two values "min [1,1]." Which of the following is the proper interpretation of these numbers?

Variation that is inherent in a production process itself is called assignable variation.