Question 1

One SPC tool used in total quality management is the Pareto chart.

Accepted Answer

A) True 
 B)False

Question 2

You have just used the capability index (Cpk)formulas to compute the two values "min [2,2.5]." Which of the following is the proper interpretation of these numbers?

Accepted Answer

A)  The true capability index value is 2.5 
B)  The mean of the production process has shifted to the left of the design limits 
C)  The mean of the production process has shifted to the right of the design limits 
D)  The mean has not shifted at all 
E)  The true capability index value is between 2 and 2.5 
A)  The true capability index value is 2.5 
B)  The mean of the production process has shifted to the left of the design limits 
C)  The mean of the production process has shifted to the right of the design limits 
D)  The mean has not shifted at all 
E)  The true capability index value is between 2 and 2.5

Question 3

You want to determine the lower control line for a "p" chart for quality control purposes.You take several samples of a size of 50 items in your production process.From the samples you determine the fraction defective is 0.006 and the standard deviation is 0.001.If the desired confidence level is 99.7 percent,which of the following is the resulting LCL value for the line?

Accepted Answer

A)  0.0 
B)  0.002 
C)  0.003 
D)  0.004 
E)  None of the above 
A)  0.0 
B)  0.002 
C)  0.003 
D)  0.004 
E)  None of the above

Question 4

Standard practice in statistical process control for variables is to set control limits so that 95 percent of the sample means will fall within the UCL and the LCL.

Accepted Answer

A) True 
 B)False

Question 5

If there are 400 total defects from 8 samples,each sample consisting of 20 individual items in a production process,which of the following is the fraction defective that can be used in a "p" chart for quality control purposes?

Accepted Answer

A)  400 
B)  160 
C)  2.5 
D)  1.0 
E)  0.4 
A)  400 
B)  160 
C)  2.5 
D)  1.0 
E)  0.4

Question 6

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

Accepted Answer

A)  Flowcharts 
B)  Run charts 
C)  Control charts 
D)  Pareto diagrams 
E)  Decision diagrams 
A)  Flowcharts 
B)  Run charts 
C)  Control charts 
D)  Pareto diagrams 
E)  Decision diagrams

Question 7

One tool used in total quality management is the run chart.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following should we use an "R" chart to monitor process quality?

Accepted Answer

A)  Weighing trucks at a highway inspection station to determine if they are overloaded 
B)  Deciding whether an airliner has sufficient fuel for its trip 
C)  Student grades measured from 1 to 100 
D)  Determining whether vehicles from a motor pool will run 
E)  Determining the accuracy of a forecast of "snow" 
A)  Weighing trucks at a highway inspection station to determine if they are overloaded 
B)  Deciding whether an airliner has sufficient fuel for its trip 
C)  Student grades measured from 1 to 100 
D)  Determining whether vehicles from a motor pool will run 
E)  Determining the accuracy of a forecast of "snow"

Question 9

A quality guru named Joseph M.Juran is well known for his program structured around "14 points" for management.

Accepted Answer

A) True 
 B)False

Question 10

You want to determine the control lines for a "p" chart for quality control purposes.If the total number of defects from all samples is 560,the number of samples is 70,and the sample size is 80,what would be the standard deviation used in developing the control lines? ______________________________________

Accepted Answer

00335
Explanation: From equation 10.4,th

Question 11

An operational goal of total quality management is the careful design of the product or service.

Accepted Answer

A) True 
 B)False

Question 12

For which of the following should we use a "p" chart to monitor process quality?

Accepted Answer

A)  The dimensions of brick entering a kiln 
B)  Lengths of boards cut in a mill 
C)  The weight of fluid in a container 
D)  Grades in a freshman "pass/fail" course 
E)  Temperatures in a classroom 
A)  The dimensions of brick entering a kiln 
B)  Lengths of boards cut in a mill 
C)  The weight of fluid in a container 
D)  Grades in a freshman "pass/fail" course 
E)  Temperatures in a classroom

Question 13

TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

Accepted Answer

A) True 
 B)False

Question 14

If there are 120 total defects from 10 samples,each sample consisting of 10 individual items in a production process,which of the following is the fraction defective that can be used in a "p" chart for quality control purposes?

Accepted Answer

A)  120 
B)  10 
C)  8 
D)  1.2 
E)  0.8 
A)  120 
B)  10 
C)  8 
D)  1.2 
E)  0.8

Question 15

ISO 14000 is primarily concerned with environmental management.

Accepted Answer

A) True 
 B)False

Question 16

Design of Experiments (DOE)is sometimes referred to as multivariate testing.

Accepted Answer

A) True 
 B)False

Question 17

Quality control charts usually have a central line and upper and lower control limit lines.Which of the following is not a reason that the process being monitored with the chart should be investigated?

Accepted Answer

A)  A large number of plots are close to the upper or lower control lines 
B)  Erratic behavior of the plots 
C)  A single plot falls above or below the control limits 
D)  A change in raw materials or operators 
E)  A run of five above the central line 
A)  A large number of plots are close to the upper or lower control lines 
B)  Erratic behavior of the plots 
C)  A single plot falls above or below the control limits 
D)  A change in raw materials or operators 
E)  A run of five above the central line

Question 18

Which of the following is the cost of quality classification for costs such as scrap,rework,or repair?

Accepted Answer

A)  Appraisal costs 
B)  Prevention costs 
C)  External failure costs 
D)  Internal failure costs 
E)  Rework and wastage 
A)  Appraisal costs 
B)  Prevention costs 
C)  External failure costs 
D)  Internal failure costs 
E)  Rework and wastage

Question 19

Which of the following is not a category reported in applying for the Baldrige Award?

Accepted Answer

A)  Corporate leadership 
B)  Use of statistical quality control tools 
C)  Business results 
D)  Consumer and market focus 
E)  Strategic planning 
A)  Corporate leadership 
B)  Use of statistical quality control tools 
C)  Business results 
D)  Consumer and market focus 
E)  Strategic planning

Question 20

You want to develop a three-sigma "R" chart.You know the average range is 5 based on several samples of size 10.Which of the following is the resulting UCL?

Accepted Answer

A)  20.9 
B)  8.9 
C)  7.02 
D)  5 
E)  3.1 
A)  20.9 
B)  8.9 
C)  7.02 
D)  5 
E)  3.1

One SPC tool used in total quality management is the Pareto chart.

You have just used the capability index (Cpk)formulas to compute the two values "min [2,2.5]." Which of the following is the proper interpretation of these numbers?

Standard practice in statistical process control for variables is to set control limits so that 95 percent of the sample means will fall within the UCL and the LCL.

If there are 400 total defects from 8 samples,each sample consisting of 20 individual items in a production process,which of the following is the fraction defective that can be used in a "p" chart for quality control purposes?

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

One tool used in total quality management is the run chart.

Which of the following should we use an "R" chart to monitor process quality?

A quality guru named Joseph M.Juran is well known for his program structured around "14 points" for management.

An operational goal of total quality management is the careful design of the product or service.

For which of the following should we use a "p" chart to monitor process quality?

TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

If there are 120 total defects from 10 samples,each sample consisting of 10 individual items in a production process,which of the following is the fraction defective that can be used in a "p" chart for quality control purposes?

ISO 14000 is primarily concerned with environmental management.

Design of Experiments (DOE)is sometimes referred to as multivariate testing.

Quality control charts usually have a central line and upper and lower control limit lines.Which of the following is not a reason that the process being monitored with the chart should be investigated?

Which of the following is the cost of quality classification for costs such as scrap,rework,or repair?

Which of the following is not a category reported in applying for the Baldrige Award?

You want to develop a three-sigma "R" chart.You know the average range is 5 based on several samples of size 10.Which of the following is the resulting UCL?

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Strategy and Sustainability

Forecasting

Strategic Capacity Management

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Manufacturing and Service Processes

Service Processes

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Exam 10: Quality Management and Six Sigma

One SPC tool used in total quality management is the Pareto chart.

You have just used the capability index (Cpk)formulas to compute the two values "min [2,2.5]." Which of the following is the proper interpretation of these numbers?

Standard practice in statistical process control for variables is to set control limits so that 95 percent of the sample means will fall within the UCL and the LCL.

If there are 400 total defects from 8 samples,each sample consisting of 20 individual items in a production process,which of the following is the fraction defective that can be used in a "p" chart for quality control purposes?

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

One tool used in total quality management is the run chart.

Which of the following should we use an "R" chart to monitor process quality?

A quality guru named Joseph M.Juran is well known for his program structured around "14 points" for management.

An operational goal of total quality management is the careful design of the product or service.

For which of the following should we use a "p" chart to monitor process quality?

TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

If there are 120 total defects from 10 samples,each sample consisting of 10 individual items in a production process,which of the following is the fraction defective that can be used in a "p" chart for quality control purposes?

ISO 14000 is primarily concerned with environmental management.

Design of Experiments (DOE)is sometimes referred to as multivariate testing.

Quality control charts usually have a central line and upper and lower control limit lines.Which of the following is not a reason that the process being monitored with the chart should be investigated?

Which of the following is the cost of quality classification for costs such as scrap,rework,or repair?

Which of the following is not a category reported in applying for the Baldrige Award?

You want to develop a three-sigma "R" chart.You know the average range is 5 based on several samples of size 10.Which of the following is the resulting UCL?

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing and Service Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters