Question 1

Six-sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

Accepted Answer

A) True 
 B)False

Question 2

The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means?

Accepted Answer

A)  Stimulating foreign based suppliers of American companies to improve quality 
B)  Reporting quality levels among American firms 
C)  Identifying American firms with the most difficult quality problems 
D)  Providing feedback to applicants by the examiners 
E)  Helping Baldrige award winners increase their sales 
A)  Stimulating foreign based suppliers of American companies to improve quality 
B)  Reporting quality levels among American firms 
C)  Identifying American firms with the most difficult quality problems 
D)  Providing feedback to applicants by the examiners 
E)  Helping Baldrige award winners increase their sales

Question 3

If you are going to develop an "X-bar" chart based on range statistics and you are using a sample size of 12 for your charting purposes.Which of the following is the A2 factor for the "X-bar" chart?

Accepted Answer

A)  0.37 
B)  0.31 
C)  0.27 
D)  0.22 
E)  0.18 
A)  0.37 
B)  0.31 
C)  0.27 
D)  0.22 
E)  0.18

Question 4

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

Accepted Answer

A)  Response 
B)  Serviceability 
C)  Reliability 
D)  Reputation 
E)  Perceived quality 
A)  Response 
B)  Serviceability 
C)  Reliability 
D)  Reputation 
E)  Perceived quality

Question 5

A quality guru named Philip Crosby defined quality as conformance to requirements.

Accepted Answer

A) True 
 B)False

Question 6

If the fraction defective is 0.12 based on a sample size of 16,what is the standard deviation to be used when constructing a "p" chart? ___________________________________

Accepted Answer

0081
Explanation: The standard deviation

Question 7

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

Accepted Answer

A) True 
 B)False

Question 8

You are developing an "X-bar" chart based on sample means.You know the standard deviation of the sample means is 4,the desired confidence level is 99 percent,and the average of the sample means is 20.Which of the following is your LCL?

Accepted Answer

A)  36 
B)  24 
C)  9.68 
D)  16.79 
E)  30.32 
A)  36 
B)  24 
C)  9.68 
D)  16.79 
E)  30.32

Question 9

You are developing an "X-bar" chart based on sample means.You know the standard deviation of the sample means is 4,the desired confidence level is 99.7 percent,and the average of the sample means is 24.Which of the following is your UCL?

Accepted Answer

A)  36 
B)  24 
C)  12 
D)  4 
E)  None of the above 
A)  36 
B)  24 
C)  12 
D)  4 
E)  None of the above

Question 10

Why were ISO-9000 and ISO 14000 standards developed? _________________________________________

Accepted Answer

To prevent defects through the planning

Question 11

ISO standards ask a company first to document and implement its systems for quality management and then to verify,by means of an internal audit the compliance of those systems with the requirements of the standards.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is the cost of quality classification for costs such as inspection,testing,and other tasks to ensure that the product or process is acceptable?

Accepted Answer

A)  Appraisal costs 
B)  Prevention costs 
C)  External failure costs 
D)  Internal failure costs 
E)  Checking costs 
A)  Appraisal costs 
B)  Prevention costs 
C)  External failure costs 
D)  Internal failure costs 
E)  Checking costs

Question 13

In acceptance sampling,the number of units in the sample (n)is determined by the interaction of the acceptable quality level (AQL),the lot tolerance percent defective (LTPD),the probability of rejecting a high quality lot (alpha)and the probability of accepting a low quality lot (beta).

Accepted Answer

A) True 
 B)False

Question 14

The capability index is used to gauge economic changes in service systems.

Accepted Answer

A) True 
 B)False

Question 15

Failure mode and effect analysis is used in six-sigma projects.It involves which of the following?

Accepted Answer

A)  Closely examining each rejected part to determine the cause 
B)  A careful sampling plan 
C)  Calculating a risk priority number for each possible failure 
D)  Reporting the effect each failure has had on a customer 
E)  Multivariate testing 
A)  Closely examining each rejected part to determine the cause 
B)  A careful sampling plan 
C)  Calculating a risk priority number for each possible failure 
D)  Reporting the effect each failure has had on a customer 
E)  Multivariate testing

Question 16

Quality control charts usually have a central line and upper and lower control limit lines.Which of the following are reasons that the process being monitored with the chart should be investigated?

Accepted Answer

A)  A single plot falls above or below the control limits 
B)  Normal behavior 
C)  A large number of plots are on or near the central line 
D)  No real trend in any direction 
E)  A change in raw materials or operators 
A)  A single plot falls above or below the control limits 
B)  Normal behavior 
C)  A large number of plots are on or near the central line 
D)  No real trend in any direction 
E)  A change in raw materials or operators

Question 17

Statistical process control involves testing random samples of output from a process to determine whether the process is producing items within a pre-selected range.

Accepted Answer

A) True 
 B)False

Question 18

"Quality at the source" refers to the degree to which a product or service design specifications are met.

Accepted Answer

A) True 
 B)False

Question 19

If you are going to develop an "R" chart based on range statistics and you are using a sample size of 15 for your charting purposes.Which of the following is the upper control limit D4 factor for the chart?

Accepted Answer

A)  1.65 
B)  1.70 
C)  1.76 
D)  1.87 
E)  1.92 
A)  1.65 
B)  1.70 
C)  1.76 
D)  1.87 
E)  1.92

Question 20

The philosophical leaders of the quality movement,Philip Crosby,W.Edwards Deming,and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

Accepted Answer

A)  Fourteen steps for quality management 
B)  Quality is free 
C)  Customer focus 
D)  Zero defects 
E)  Six-sigma 
A)  Fourteen steps for quality management 
B)  Quality is free 
C)  Customer focus 
D)  Zero defects 
E)  Six-sigma

Six-sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means?

If you are going to develop an "X-bar" chart based on range statistics and you are using a sample size of 12 for your charting purposes.Which of the following is the A2 factor for the "X-bar" chart?

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

A quality guru named Philip Crosby defined quality as conformance to requirements.

If the fraction defective is 0.12 based on a sample size of 16,what is the standard deviation to be used when constructing a "p" chart? ___________________________________

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

You are developing an "X-bar" chart based on sample means.You know the standard deviation of the sample means is 4,the desired confidence level is 99 percent,and the average of the sample means is 20.Which of the following is your LCL?

You are developing an "X-bar" chart based on sample means.You know the standard deviation of the sample means is 4,the desired confidence level is 99.7 percent,and the average of the sample means is 24.Which of the following is your UCL?

Why were ISO-9000 and ISO 14000 standards developed? _________________________________________

ISO standards ask a company first to document and implement its systems for quality management and then to verify,by means of an internal audit the compliance of those systems with the requirements of the standards.

Which of the following is the cost of quality classification for costs such as inspection,testing,and other tasks to ensure that the product or process is acceptable?

In acceptance sampling,the number of units in the sample (n)is determined by the interaction of the acceptable quality level (AQL),the lot tolerance percent defective (LTPD),the probability of rejecting a high quality lot (alpha)and the probability of accepting a low quality lot (beta).

The capability index is used to gauge economic changes in service systems.

Failure mode and effect analysis is used in six-sigma projects.It involves which of the following?

Quality control charts usually have a central line and upper and lower control limit lines.Which of the following are reasons that the process being monitored with the chart should be investigated?

Statistical process control involves testing random samples of output from a process to determine whether the process is producing items within a pre-selected range.

"Quality at the source" refers to the degree to which a product or service design specifications are met.

If you are going to develop an "R" chart based on range statistics and you are using a sample size of 15 for your charting purposes.Which of the following is the upper control limit D4 factor for the chart?

The philosophical leaders of the quality movement,Philip Crosby,W.Edwards Deming,and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing and Service Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

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Exam 10: Quality Management and Six Sigma

Six-sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means?

If you are going to develop an "X-bar" chart based on range statistics and you are using a sample size of 12 for your charting purposes.Which of the following is the A2 factor for the "X-bar" chart?

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

A quality guru named Philip Crosby defined quality as conformance to requirements.

If the fraction defective is 0.12 based on a sample size of 16,what is the standard deviation to be used when constructing a "p" chart? ___________________________________

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

You are developing an "X-bar" chart based on sample means.You know the standard deviation of the sample means is 4,the desired confidence level is 99 percent,and the average of the sample means is 20.Which of the following is your LCL?

You are developing an "X-bar" chart based on sample means.You know the standard deviation of the sample means is 4,the desired confidence level is 99.7 percent,and the average of the sample means is 24.Which of the following is your UCL?

Why were ISO-9000 and ISO 14000 standards developed? _________________________________________

ISO standards ask a company first to document and implement its systems for quality management and then to verify,by means of an internal audit the compliance of those systems with the requirements of the standards.

Which of the following is the cost of quality classification for costs such as inspection,testing,and other tasks to ensure that the product or process is acceptable?

In acceptance sampling,the number of units in the sample (n)is determined by the interaction of the acceptable quality level (AQL),the lot tolerance percent defective (LTPD),the probability of rejecting a high quality lot (alpha)and the probability of accepting a low quality lot (beta).

The capability index is used to gauge economic changes in service systems.

Failure mode and effect analysis is used in six-sigma projects.It involves which of the following?

Quality control charts usually have a central line and upper and lower control limit lines.Which of the following are reasons that the process being monitored with the chart should be investigated?

Statistical process control involves testing random samples of output from a process to determine whether the process is producing items within a pre-selected range.

"Quality at the source" refers to the degree to which a product or service design specifications are met.

If you are going to develop an "R" chart based on range statistics and you are using a sample size of 15 for your charting purposes.Which of the following is the upper control limit D4 factor for the chart?

The philosophical leaders of the quality movement,Philip Crosby,W.Edwards Deming,and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing and Service Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters