Question 1

The term CTQ is used in which portion of the DMAIC methodology? ______________________________

Accepted Answer

1.Define (D): Identify CTQs (c

Question 2

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

Accepted Answer

A)  To encourage the spread of statistical quality control 
B)  To improve human resource development and management in manufacturing 
C)  To help companies review and structure their quality programs. 
D)  To prove that American firms were competitive in quality 
E)  To emphasize the use of quantitative methods in process management 
A)  To encourage the spread of statistical quality control 
B)  To improve human resource development and management in manufacturing 
C)  To help companies review and structure their quality programs. 
D)  To prove that American firms were competitive in quality 
E)  To emphasize the use of quantitative methods in process management

Question 3

Design quality in products refers to the degree to which a product or service design specifications are met.

Accepted Answer

A) True 
 B)False

Question 4

For which of the following should we use a "p" chart to monitor process quality?

Accepted Answer

A)  Defective electrical switches 
B)  Errors in the length of a pencil 
C)  Weight errors in cans of soup 
D)  Temperature of entrees in a restaurant 
E)  Letter grades on a final examination 
A)  Defective electrical switches 
B)  Errors in the length of a pencil 
C)  Weight errors in cans of soup 
D)  Temperature of entrees in a restaurant 
E)  Letter grades on a final examination

Question 5

One-hundred percent inspection is justified when the cost of inspection is low.

Accepted Answer

A) True 
 B)False

Question 6

W.Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

Accepted Answer

A) True 
 B)False

Question 7

What is the difference between the concepts of design quality and conformance quality?

Accepted Answer

Design quality refers to the inherent va

Question 8

Conformance quality is a strategic decision for a firm.

Accepted Answer

A) True 
 B)False

Question 9

If the fraction defective is 0.4 based on a sample size of 100,what is the standard deviation used in constructing the "p" chart? _____________________________________

Accepted Answer

0049
Explanation: The standard deviation

Question 10

The value for "z" used in quality control charts is based on the degree of confidence you want to have in the resulting UCL and LCL values.

Accepted Answer

A) True 
 B)False

Question 11

A "p chart" has upper and lower control limits expressed as lines on the chart.As long as the sample values fall between these two lines there is no need to investigate process behavior.

Accepted Answer

A) True 
 B)False

Question 12

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Accepted Answer

A) True 
 B)False

Question 13

Sampling plans are generally displayed graphically through the use of operating characteristic (OC)curves.

Accepted Answer

A) True 
 B)False

Question 14

You want to determine the control lines for a "p" chart for quality control purposes.If the total number of defects from all samples is 2,500,the number of samples is 100,and the sample size is 50,which of the following would be the standard deviation used in developing the control lines?

Accepted Answer

A)  0.4900 
B)  0.2499 
C)  0.1556 
D)  0.0707 
E)  0.02499 
A)  0.4900 
B)  0.2499 
C)  0.1556 
D)  0.0707 
E)  0.02499

Question 15

Which of the following is a dimension of design quality?

Accepted Answer

A)  Price 
B)  Features 
C)  Color 
D)  Weight 
E)  Quality at the source 
A)  Price 
B)  Features 
C)  Color 
D)  Weight 
E)  Quality at the source

Question 16

Attributes are those quality characteristics that are classified as either conforming or not conforming to specification.

Accepted Answer

A) True 
 B)False

Question 17

The capability index (Cpk)indicates the position of the mean and tails of a process's variance relative to design specifications.

Accepted Answer

A) True 
 B)False

Question 18

Design quality refers to the inherent value of the product in the marketplace.

Accepted Answer

A) True 
 B)False

Question 19

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

Accepted Answer

A)  Features 
B)  Serviceability 
C)  Perceived quality 
D)  Reputation 
E)  Aesthetics 
A)  Features 
B)  Serviceability 
C)  Perceived quality 
D)  Reputation 
E)  Aesthetics

Question 20

Explain the difference between producer's risk and consumer's risk in acceptance sampling.

Accepted Answer

Producer's risk (alpha)is the

The term CTQ is used in which portion of the DMAIC methodology? ______________________________

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

Design quality in products refers to the degree to which a product or service design specifications are met.

For which of the following should we use a "p" chart to monitor process quality?

One-hundred percent inspection is justified when the cost of inspection is low.

W.Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

What is the difference between the concepts of design quality and conformance quality?

Conformance quality is a strategic decision for a firm.

If the fraction defective is 0.4 based on a sample size of 100,what is the standard deviation used in constructing the "p" chart? _____________________________________

The value for "z" used in quality control charts is based on the degree of confidence you want to have in the resulting UCL and LCL values.

A "p chart" has upper and lower control limits expressed as lines on the chart.As long as the sample values fall between these two lines there is no need to investigate process behavior.

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Sampling plans are generally displayed graphically through the use of operating characteristic (OC)curves.

You want to determine the control lines for a "p" chart for quality control purposes.If the total number of defects from all samples is 2,500,the number of samples is 100,and the sample size is 50,which of the following would be the standard deviation used in developing the control lines?

Which of the following is a dimension of design quality?

Attributes are those quality characteristics that are classified as either conforming or not conforming to specification.

The capability index (Cpk)indicates the position of the mean and tails of a process's variance relative to design specifications.

Design quality refers to the inherent value of the product in the marketplace.

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

Explain the difference between producer's risk and consumer's risk in acceptance sampling.

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing and Service Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters

Exam 10: Quality Management and Six Sigma

The term CTQ is used in which portion of the DMAIC methodology? ______________________________

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

Design quality in products refers to the degree to which a product or service design specifications are met.

For which of the following should we use a "p" chart to monitor process quality?

One-hundred percent inspection is justified when the cost of inspection is low.

W.Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

What is the difference between the concepts of design quality and conformance quality?

Conformance quality is a strategic decision for a firm.

If the fraction defective is 0.4 based on a sample size of 100,what is the standard deviation used in constructing the "p" chart? _____________________________________

The value for "z" used in quality control charts is based on the degree of confidence you want to have in the resulting UCL and LCL values.

A "p chart" has upper and lower control limits expressed as lines on the chart.As long as the sample values fall between these two lines there is no need to investigate process behavior.

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Sampling plans are generally displayed graphically through the use of operating characteristic (OC)curves.

You want to determine the control lines for a "p" chart for quality control purposes.If the total number of defects from all samples is 2,500,the number of samples is 100,and the sample size is 50,which of the following would be the standard deviation used in developing the control lines?

Which of the following is a dimension of design quality?

Attributes are those quality characteristics that are classified as either conforming or not conforming to specification.

The capability index (Cpk)indicates the position of the mean and tails of a process's variance relative to design specifications.

Design quality refers to the inherent value of the product in the marketplace.

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

Explain the difference between producer's risk and consumer's risk in acceptance sampling.

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing and Service Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters